Assistant Manager Location: Wembley Designer Outlet Contractual hours: 39 hours per week Start Date: ASAP Duration: Permanent Rate of pay: £17,500 - £19,000 per annum (Depending on experience) Job Purpose Summary To efficiently assist in the management of all aspects of the store operations to achieve targeted sales, profitability and company objectives through the use of KPI targets and excellent customer service. To improve business performance and realise objectives through the effective management, leadership and development of the people in your team and to provide a deputising service to the Store Manager assuming his/her responsibilities in their absence
Role and Responsibilities:
To lead, motivate and develop your team to exceed sales and improve KPIs/customer service standards through effective performance management To manage & develop all staff including the Supervisors To monitor & question the current methods/styles of customer service and ensure its relevance to the evolving Hamleys customer experience To ensure excellent customer service levels are promoted and maintained whilst the team consistently demonstrates full product knowledge To achieve sales targets through effective KPI management & delivery To regularly analyse sales performance, maximising strengths & reviewing poor performance to establish an action plan for improvement To have an active involvement in recruiting and selecting the best people for the store assisting with succession planning where required To keep abreast of relevant training and development activities which could enhance and develop their own and the teams skills, knowledge and behaviours To work with the Store Manager to ensure clear and consistent usage of all training and development tools, utilising all resources and identifying improvements – feeding back to the Training & Development Manager as required To identify product requirements and continually improve stock levels/mix through communication with the appropriate people and control of stock in store To assist in ensuring in store delivery of product range and space management To ensure timely communication of all product, promotion & merchandising information to the appropriate people To provide a safe environment, ensuring Health and Safety guidelines are implemented and maintained to the highest standards at all times To ensure security procedures are followed at all times combating all theft and shrinkage both internally and externally To ensure product/merchandising measures and guidelines are being fully followed by the team, to maximum effect To support and improve the VM standards throughout the store, through training and development of the VM skills of the team
*** Please note that no list on this job description is exhaustive and you may, at any time, be requested by management to carry out any other task or activity as necessary to the smooth effective operation of the business. Page 1 of 2
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Person profile
To approach all aspects of work with passion, a positive attitude and lead by example To work independently with effective time management To communicate effectively at all levels, influencing the business and representing team members views appropriately Demonstrates standards of excellence Excellent inter-personal skills Professional and logical approach to problem solving Demonstrates a high level of professional integrity Strong initiative and self – motivation Determination to succeed with a ‘can do’ attitude Confident in own actions and fosters confidence in others Innovative and creative Ability to work to deadlines Flexibility to work across varied hours and days of the week
Specific Job Skills:
Numerate and articulate At least 2 year experience of retail management Excellent communication skills both written and verbal IT literate Ability to work independently and as part of the team Ability to communicate team members views to the Management team effectively
** Please send a covering letter and your CV to
[email protected] using reference ASM Wembley in the subject line. **
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