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TONY BROWN VICE PRESIDENT
MARKETING AND BUSINESS DEVELOPMENT
TIME
CHANNEL
PRODUCT
SERVICE
EXPECTATIONS
EXPERIENCE
MARKETING MESSAGES REFLECT CUSTOMER NEEDS ALL INTERACTIONS CAPTURED SIMPLE & EFFICIENT PROCESSES
CUSTOMER NEEDS MET, SALES ACHIEVED HIGHER SALES & REVENUE
GREAT CUSTOMER EXPERIENCE
CUSTOMER RETURN, AND RECOMMEND YOU TO OTHERS
AT SCALE FOR EACH AND EVERY CUSTOMER JOURNEY
CUSTOMER JOURNEY
CONNECTED DATA
CONNECTED ANALYTICS
CONNECTED INTERACTIONS
Complete 360° customer view, incorporating digital and other data sources, updated in real time
Advanced multi-genre analytic techniques with machine learning
Multi-channel marketing automation
