DocuSign Voluntary Product Accessibility Template DATE: January 21, 2014 PRODUCT NAME: DocuSign Signing Experience VENDOR COMPANY NAME: DocuSign Inc. VENDOR CONTACT NAME: DocuSign Support VENDOR CONTACT:
[email protected]
Summary Table Voluntary Product Accessibility Template Criteria
Applicable
Compliance
Applicable
Supports with exceptions
Not Applicable
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Section 1194.23 Telecommunications Products
Not Applicable
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Section 1194.24 Video and Multi-media Products
Not Applicable
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Section 1194.25 Self-Contained, Closed Products
Not Applicable
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Section 1194.26 Desktop and Portable Computers
Not Applicable
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Section 1194.31 Functional Performance Criteria
Applicable
Supports
Applicable
Supports
Section 1194.21 Software Applications and Operating Systems Section 1194.22 Web-based Internet Information and Applications
Section 1194.41 Information, Documentation and Support
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Section 1194.21 Software Applications and Operating Systems - Detail
Criteria
Level of Support &
Remarks and
Supporting Features
explanations The entire interface is accessible from the keyboard
(a) When software is designed to run on a system
except for radio buttons. At
that has a keyboard, product functions shall be executable from a keyboard where the function
Supports with exceptions
itself or the result of performing a function can be
this point in time, radio buttons cannot be selected with the keyboard. A future
discerned textually.
release will implement this functionality.
(b) Applications shall not disrupt or disable activated features of other products that are identified as accessibility features, where those features are developed and documented according to industry standards. Applications also shall not
DocuSign does not disrupt
disrupt or disable activated features of any operating Supports
accessibility features of the
system that are identified as accessibility features
operating system.
where the application programming interface for those accessibility features has been documented by the manufacturer of the operating system and is available to the product developer. (c) A well-defined on-screen indication of the current focus shall be provided that moves among interactive interface elements as the input focus changes. The focus shall be programmatically
DocuSign provides on-screen Supports
exposed so that Assistive Technology can track
indication of the current focus which is accessible by Assistive Technology.
focus and focus changes. (d) Sufficient information about a user interface element including the identity, operation and state of the element shall be available to Assistive Technology. When an image represents a program
DocuSign makes identity, role Supports
element, the information conveyed by the image
and state information available to Assistive Technology.
must also be available in text. (e) When bitmap images are used to identify controls, status indicators, or other programmatic elements, the meaning assigned to those images shall be consistent throughout an application's performance.
DocuSign’s bitmap images Supports
are consistent throughout their performance.
(f) Textual information shall be provided through operating system functions for displaying text. The
DocuSign makes textual
minimum information that shall be made available is Supports
information available to
text content, text input caret location, and text
Assistive Technology.
attributes.
(g) Applications shall not override user selected contrast and color selections and other individual
DocuSign does not override Supports
display attributes.
color selections.
DocuSign displays all
(h) When animation is displayed, the information shall be displayable in at least one non-animated
Supports
presentation mode at the option of the user.
prompting a response, or distinguishing a visual
information in a non-animated presentation mode for accessibility users.
(i) Color coding shall not be used as the only means of conveying information, indicating an action,
user selected contrast and
DocuSign does not use color Supports
as the only means of conveying information.
element. (j) When a product permits a user to adjust color and contrast settings, a variety of color selections capable of producing a range of contrast levels shall
Supports
DocuSign does not allow color or contrast adjustments.
be provided.
DocuSign does not use
(k) Software shall not use flashing or blinking text, objects, or other elements having a flash or blink
Supports
frequency greater than 2 Hz and lower than 55 Hz.
in its accessibility reading mode.
(l) When electronic forms are used, the form shall
DocuSign allows Assistive
allow people using Assistive Technology to access the information, field elements, and functionality
flashing or blinking elements
Technology to access all form Supports
information necessary for
required for completion and submission of the form,
completion and submission of
including all directions and cues.
the form.
Section 1194.31 Functional Performance Criteria – Detail
Criteria
Level of Support &
Remarks and
Supporting Features
explanations
(a) At least one mode of operation and information retrieval that does not require user vision shall be
DocuSign supports Assistive
provided, or support for Assistive Technology used Supports
Technology used by the blind
by people who are blind or visually impaired shall
or visually impaired.
be provided. (b) At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or
DocuSign supports Assistive Supports
Technology used by the blind or visually impaired.
support for Assistive Technology used by people who are visually impaired shall be provided. (c) At least one mode of operation and information retrieval that does not require user hearing shall be
DocuSign supports
provided, or support for Assistive Technology used Supports
information retrieval that does
by people who are deaf or hard of hearing shall be
not require user hearing.
provided (d) Where audio information is important for the use of a product, at least one mode of operation and information retrieval shall be provided in an
Audio information is not Supports
enhanced auditory fashion, or support for assistive
required for operation of DocuSign features.
hearing devices shall be provided. (e) At least one mode of operation and information retrieval that does not require user speech shall be provided, or support for Assistive Technology used
Speech is not required for Supports
features.
by people with disabilities shall be provided.
(f) At least one mode of operation and information retrieval that does not require fine motor control or simultaneous actions and that is operable with limited reach and strength shall be provided.
operation of DocuSign
DocuSign supports Supports
information retrieval that does not require fine motor control or simultaneous actions.
Section 1194.41 Information, Documentation and Support – Detail
Criteria
Level of Support &
Remarks and
Supporting Features
explanations DocuSign provides all
(a) Product support documentation provided to endusers shall be made available in alternate formats
Supports
upon request, at no additional charge
products in alternate formats or alternate methods
DocuSign provides all Supports
upon request, at no additional charge.
disabilities.
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product support documentation in electronic form.
(c) Support services for products shall accommodate the communication needs of end-users with
documentation in electronic form.
(b) End-users shall have access to a description of the accessibility and compatibility features of
product support
Supports
Internet, Email, and Phone support
