Indianapolis Region
Call Center Employment, Wages & Applicants Number of Employees*
Entry Hourly Wage**
Median Hourly Wage**
Customer Service Representatives
26,890
$10.53
$16.62
Office Clerks, General First-Line Supervisors of Office and Administrative Support Workers Sales Representatives, Services, All Other
26,540
$9.48
$15.65
13,100
$15.94
$25.99
9,080
$12.15
$24.30
Billing and Posting Clerks
3,950
$12.87
$17.21
Sales Managers
3,030
$29.26
$56.33
First-Line Supervisors of Non-Retail Sales Workers
2,450
$22.75
$40.93
Telemarketers
2,310
$9.74
$13.81
Bill and Account Collectors
1,860
$12.53
$15.80
Data Entry Keyers
1,260
$10.03
$14.57
File Clerks
1,130
$9.89
$15.42
Switchboard Operators, Including Answering Service
580
$10.34
$13.79
Telephone Operators
60
$13.33
$17.77
Applicants***
Average Desired Wage
Customer Service Representatives
6,132
$11.64
Office Clerks, General
2,608
$10.67
Sales Representatives, Services, All Other
1,499
$14.70
Data Entry Keyers
1,118
$10.52
Sales Managers
889
$25.09
Bill and Account Collectors
717
$11.58
Billing and Posting Clerks
679
$10.98
First-Line Supervisors of Office and Administrative Support Workers
570
$14.66
File Clerks
497
$8.28
Telemarketers
394
$8.07
Telephone Operators
366
$8.49
Switchboard Operators, Including Answering Service
248
$8.29
First-Line Supervisors of Non-Retail Sales Workers
207
$20.60
Occupation
Occupation
Sources: BLS, May 2017 (released May 2018); Indiana Department of Workforce Development, August 2018. * Employment data are for the Indianapolis-Carmel-Anderson, Bloomington, Columbus, Kokomo, Lafayette and Muncie MSAs. ** Wage data are for the Indianapolis-Carmel-Anderson MSA. *** Data represent all active applicants in the Indiana Career Connect system (www.indianacareerconnect.com) from August 1, 2016-July 31, 2018 for the Indianapolis Regional Labor Shed, which is composed of 27 counties in Central Indiana.
The 9-county Indianapolis Region includes Boone, Hamilton, Hancock, Hendricks, Johnson, Madison, Marion, Morgan and Shelby counties. Last updated 8/15/2018
Indy Partnership E-mail:
[email protected] Website: www.indypartnership.com
