John Smith

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Contact & Communities Network Rail

Railway Neighbour

One Eversholt Street London NW1 2DN 1 October 2015 T 03457 11 41 41 Dear Neighbour, Crossrail Programme – Forest Gate station Network Rail is undertaking essential improvement works in your area as part of the Crossrail Programme, linking Reading and Heathrow in the west to Shenfield and Abbey Wood in the east, via new tunnels under central London. When Crossrail fully opens in 2019, passengers from Forest Gate will be able to travel through central London to destinations including Tottenham Court Road and Bond Street without having to change trains. As part of the Crossrail project, some infrastructure and station upgrades are required between Stratford and Shenfield. At Forest Gate station we will provide a new footbridge and three new lifts to improve accessibility to the platforms, and reconfigure and improve the internal layout of the station building. All work will be managed in order to minimise disruption to our neighbours, residents and businesses. However, safety is our number one priority and unfortunately this means some of our works have to be carried out while trains are not running. This means carrying out a lot of our improvements during the weekends and at night. We will continue writing to you with updates and hope you find the information below useful. Date and Time October to November 2015 Weekday core working hours: 08:00 – 18:00

Description of works Cable diversions and site set up activities in and around the station area.

Saturday 08:00 – 13:00 November 2015 to January 2016

Construction of temporary ticket office at the front of the station on Woodgrange Road.

Weekday core working hours: 08:00 – 18:00 Saturday core working hours: 08:00 – 13:00 And weekends 23:59 hours Saturday to 05:00 hours Monday Network Rail Infrastructure Limited Registered Office: Network Rail, 2nd Floor, One Eversholt Street, London, NW1 2DN Registered in England and Wales No. 2904587

Date and Time December 2015 and January 2016 Weekend working hours 23:59 hours Saturday to 05:00 hours Monday

December 2015 to March 2016 Weekday core working hours: 08:00 – 18:00 Saturday core working hours: 08:00 – 13:00

Description of works Installation of a temporary footbridge to the west of the existing structure. This is to maintain public access to all platforms while construction work takes place. The main footbridge structure will be erected 24-26 December. Overhead line works, demolition of stairs and modification of platform ramps. Construction of new lift shafts and installation of lift cars, installation of new steelwork for footbridge and repairs to the existing footbridge structure.

Saturday core working hours: 08:00 – 13:00

During these works residents living close to the line may notice an increase in noise levels from on track machinery and excavators. We will do what we can to keep noise levels to a minimum, with machines being switched off when not in use and acoustic barriers erected when practical. Internal reconfiguration of station building. This includes a new layout to improve passenger flow through the ticket office. A small amount of internal demolition is required and the construction of new internal partitions. A full refurbishment will be undertaken including new flooring, tiled walling, paintwork, ceilings, fixtures and fittings.

July 2016

Tidy site and works complete.

And weekends 23:59 hours Saturday to 05:00 hours Monday January to July 2016 Weekday core working hours: 08:00 – 18:00

Whilst we do anticipate these works to be quite noisy at times we will do what reasonably can in order to keep noise levels to a minimum. The local authority has been, and will continue to be, consulted through the Control of Pollution Act 1974 (Section 61) process regarding the implementation of the works. We apologise for any inconvenience these essential works may cause and appreciate your patience. However, if you have any additional questions or concerns, please telephone our 24-Hour National Helpline on 03457 11 41 41 and for more information about the Crossrail Programme please visit Yours faithfully

James Bates Community Relations Manager London and the South East