Marketing and Sales Support Officer Navitas Professional, Careers & Learning Skills Full time / Ongoing / Sydney CBD Navitas is a diversified global education provider that offers an extensive range of educational services for students and professionals including university programs, English language training and settlement services, creative media education, professional training and workforce education. Navitas listed on the Australian Securities Exchange (ASX) in 2004 and is now an S&P/ASX Top 100 Company, employing more than 5,500 staff globally. Navitas operates across three Divisions. The Professional and English Programs (PEP) division is a newly formed division within Navitas resulting from the merger of the Navitas Professional Division and the Navitas English Division. For more than twenty years, Navitas Professional has been developing and delivering courses and programs for students looking to advance their knowledge, skills and careers. We offer an extensive range of Nationally Accredited courses from Certificate to Masters level in a wide range of discipline areas such as Psychology, Counselling, Business, Management, Nursing and Criminal Justice. Navitas Professional also delivers training and business solutions to employers to meet their requirements for “work-ready”, skilled employees and provides learners and clients with relevant, practical tertiary and vocational skills, work experiences and support in their career development and working lives. Introduction to the Role This position is primarily responsible and accountable for the provision of sales support and marketing services across the Navitas English (ELICOS), Navitas English Test Centres (NETC) and Career and Internships (C&I). •
Liaising with the Marketing Director, CLS, with regard to the implementation, monitoring and review of systems and procedures
•
Providing confidential administrative support to the Marketing Director, CLS
•
Providing report spreadsheet, data entry support
•
Maintaining appropriate manual and computerised records, databases and filing systems eg promotion authorisations
•
Assisting with coordinating Sales and Marketing meetings – including minute taking and follow-up.
•
Completing financial requisitions/ invoices for the Sales and Marketing team as appropriate
•
Assistance with organizing special events as requested by Marketing Director, CLS
•
Developing/maintaining standardized responses for use with direct enquiries
•
Liaising with the sales team in the updating of agent and enquiry records through the use of eBECAS and Salesforce, MARKETO
•
As required, liaising and communicating with prospective students, clients, and other stakeholders via authorised communication channels, including official social media sites, in accordance with company policy
•
Maintaining and monitoring stocks of brochures and promotional materials
•
Coordinating the distribution of Navitas English brochures and promotional materials to agents, students and internal stakeholders for exhibitions and fairs
•
Processing requests for agency agreements with potential agents
•
Maintaining precise records of all agent agreements/contracts.
•
Maintaining accurate computerized records and updating databases eg agent information
Essential Skills & Experience • • • • • • • •
Degree in marketing or business with a major in marketing Ability to work under pressure and meet deadlines Demonstrated ability to provide excellent customer and client service Demonstrated ability to form strong and trusted relationships with Navitas partners and agents Demonstrated commitment to improving services and meeting targets Ability to work collaboratively in a team environment Ability to work independently to achieve required outcomes Willingness to assist/ support colleagues when required
Desirable •
Experience in a similar role in an education organisation
What we offer An attractive remuneration package will be negotiated with the successful candidate. The Navitas Group offers outstanding long-term career opportunities within Australia and abroad, and is values-drive and an equal opportunity employer. Successful applicants will be subject to relevant pre-employment checks, which may include a National Police Check and/or a Working with Children Check. Only people who are eligible to work in Australia may apply for this position. Enquiries and applications including a cover letter addressing the above criteria and resume, should be forwarded to Sally Ling, Marketing Manager, CLS, phone (03) 9633 0111, email
[email protected] . Applications close on 11th August at 5PM, however, the screening and interview process will commence prior for suitable applicants.
Position Description Marketing and Sales Support Officer, Navitas Careers & Learning Skills, Sydney Division:
Professional and English Programs
Reports To:
Marketing Manager, CLS
Overview and Objectives of the Position Navitas is a diversified global education provider that offers an extensive range of educational services for students and professionals including university programs, English language training and settlement services, creative media programs, workforce education and student recruitment. The Professional and English Programs (PEP) division is a newly formed division within Navitas resulting from the merger of the Navitas Professional Division and the Navitas English Division. For more than twenty years, Navitas Professional has been developing and delivering courses and programs for students looking to advance their knowledge, skills and careers. We offer an extensive range of Nationally Accredited courses from Certificate to Masters level in a wide range of discipline areas such as Psychology, Counselling, Business, Management, Nursing and Criminal Justice. Navitas Professional also delivers training and business solutions to employers to meet their requirements for “work-ready”, skilled employees and provides learners and clients with relevant, practical tertiary and vocational skills, work experiences and support in their career development and working lives. For students intending to study English, Navitas English is Australia’s largest provider of English Language training with 29,000 students and clients across 18 teaching centres. The Division is a leading provider of English language, settlement and work preparation programs for migrants and refugees with more than 21,000 clients in FY12. The combined division, PEP, which was formally launched on 1 July 2013, has approximately 1000 FTE staff and turnover of approximately $200m.
This position is primarily responsible and accountable for provision of sales and marketing services and support across the Navitas English (ELICOS), Navitas English Test Centres (NETC) and Career and Internships (C&I).
Principal accountabilities 1. Administration Support & Services Ensures efficient and consistent administration processes as well as providing high quality administrative support to CLS Sales and Marketing management. •
Liaising with the Marketing Manager, CLS, Regional Marketing Managers and Market Managers with regard to the implementation, monitoring and review of systems and procedures
•
Providing confidential administrative support to the Marketing Manager, CLS
•
Providing data entry support
•
Maintaining appropriate manual and computerised records, databases and filing systems eg promotion authorisations
•
Assisting with coordinating Sales and Marketing meetings – including minute taking and follow-up.
•
Completing financial requisitions/ invoices for the Sales and Marketing team as appropriate
•
Assistance with organizing special events as requested by Marketing Manager, CLS
2. Enquiry management Ensures effective enquiry management by: •
Ensuring that all direct enquiries are effectively followed up within agreed time parameters, including coordinating/distributing and/or responding to direct enquiries (e.g. info@ and enquiry@ emails)
•
Developing/maintaining standardized responses for use with direct enquiries
•
Liaising with the sales team in the updating of agent and enquiry records through the use of eBECAS, Salesforce, MARKETO
•
Liaising and communicating with prospective students, clients, and other stakeholders via authorised communication channels, including official social media sites, in accordance with company policy
•
Providing support for the Marketing Director, Regional Marketing Managers, Marketing Manager as regards development of CRM / LMA system
3. Brochure & Promotions Management •
Maintaining and monitoring stocks of brochures and promotional materials
•
Coordinating the distribution of Navitas English brochures and promotional materials to agents, students and internal stakeholders for exhibitions and fairs
•
Maintaining a centralised database for Navitas English promotions
•
Efficiently and courteously responding to all requests for brochures, information and promotional materials
4. Agent database and agreement record maintenance Ensures accurate and efficient management and maintenance of the Navitas English agent databases and records management by: •
Processing requests for agency agreements with potential agents
•
Maintaining precise records of all agent agreements/contracts.
•
Maintaining accurate computerized records and updating databases, e.g. agent information, specific commission rates
5. Compliance Contributes to the maintenance of client privacy by: •
Ensuring privacy regulations are understood and implemented
•
Ensuring client records and personal information are stored securely according to Navitas PEP privacy policy
•
Cooperating with other Navitas CLS staff and external agencies to ensure CLS complies with privacy regulations
Contributes to the maintenance of a safe working environment, within their area of operations, by: •
Maintaining local workplaces that are safe and without risk to health;
•
Ensuring relevant occupational health and safety regulations are complied with at local workplaces;
•
Ensuring that staff (eg interns) are effectively inducted, trained, motivated and afforded equal employment opportunity
4. Selection Criteria (Qualifications, Skills and Experience) Essential: • • • • • • • • •
Degree in marketing or business with a major in marketing Ability to work under pressure and meet deadlines Ability to follow through and an attention to detail Demonstrated ability to provide excellent customer and client service Demonstrated ability to form strong and trusted relationships with Navitas partners and agents Demonstrated commitment to improving services and meeting targets Ability to work collaboratively in a team environment Ability to work independently to achieve required outcomes Willingness to assist/ support colleagues when required
Desirable: •
Experience in a similar role in an education organisation
Document version details Issue date 28 July 2014
Summary of changes
