SOLUTIONS
Nortel Solutions
A Message to Nortel Customers – Welcome to the Carousel Family! Nortel customers can breathe a sigh of relief. Carousel’s recent acquisition of TAC Centre, a leading provider of Nortel communications solutions, creates a blend of expertise and technologies which will enrich the Nortel customer experience well into the future. The main benefit (of the TAC Centre acquisition) is to our customers. Combined resources, larger geographic coverage and enhanced capabilities. All of these strengths will enable us to deliver better solutions to our customer base. Jeff Gardner CEO Carousel Industries
Carousel’s newly created Nortel Solutions Group spearheads our wholehearted commitment to the Nortel base. Our consultative approach naturally lends itself to joining forces in support of that market segment and our vast partner network reflects our ability to collaborate with industry leaders. Carousel’s 5,000 plus clients include some of the most demanding and mission critical users out there and we have successfully implemented voice, data and video solutions for some of the biggest events in the country. Our Enterprise clients populate all imaginable silos across every industry, reflecting our ability to architect precise solutions addressing diverse communications needs. Nortel customers can feel confident that Carousel has the capability and the agility to be responsive to your needs and help you achieve your strategic business objectives. Welcome to the family!
Carousel Industries designs, delivers, and supports technology solutions that become the foundation of our clients’ businesses, leveraging our consultative approach, deep technical expertise, and extensive industry partnerships.
Contact us today to learn more.
800.401.0760
www.carouselindustries.com
Copyright ©2012, Carousel Industries®
Maintenance & Support Solution Components Carousel’s Maintenance & Support program is designed to provide the total protection you need to support maximum uptime and reliability for your entire Avaya & Nortel environment. We address your entire portfolio of mission critical communications systems so you can focus on running your business. Our two-tiered programs are comprised of Platinum Support for total system protection and Gold Support for standard protection. Each program includes packages made from the following elements: › 24/7 Remote Maintenance Alarm Monitoring
› SmartPoint VoIP Network Monitoring*
› On-Site Maintenance Technician with Intelligent Dispatch
› Training Support*
› Preventative Maintenance Service Visits › Emergency Response and Service › Unlimited Help Desk Support › Access to Tier 3 and Tier 4 Engineers › Free Parts Replacement and Labor
› Carrier Interface Support* › Obsolescence Guarantee* › Voice / Data Integration Support* › SmartPoint Enhanced Monitoring (Custom) › Vendor Agency (Custom) *Platinum Tier Only
www.carouselindustries.com NORTEL-0112
Top Technology Partners
Key Business Benefits Carousel Maintains Nortel’s Traditional Strengths › Deep Technical Expertise – Carousel acquisition of TAC Centre adds well over
Carousel partners with the top technology companies in the world. Through these relationships, we provide complete end-to-end services and solutions.
20 years of solid Nortel product experience and staff to the already extensive Carousel portfolio, including a number of senior engineers all certified in a variety of technologies and well-versed across the Avaya portfolio. This pairing with Carousel’s already deep technical expertise will provide a competitive advantage to the Nortel base which outshines other service providers.
› Superior Customer Service – Carousel’s longstanding reputation for outstanding
customer service will be nicely complemented by TAC Centre’s history in providing communications consulting, installation, customized solutions and maintenance services since 1992. Through this acquisition we will continue to support TAC Centre’s previous 700 satisfied customers across the United States, Canada, Mexico and Europe. These customers range from small startup companies to large enterprises and encompass all industries, such as Government, Education, Financial, Healthcare and Hospitality. Recently, an independent survey performed by Open Ratings awarded TAC Centre a Past Performance Evaluations score of 93% and demonstrated our company as, “outstanding in overall customer satisfaction, relative to similar companies.
› Seamless Installation - Our unique Project Management system provides our
customers with a step by step process. Setting our customer’s expectations during an installation and ensuring all requirements are met, allows for a positive customer experience. With each implementation, we also offer training classes that are tailored to our customer’s employees and are conducted using “live” equipment.
› Focus on Security – This acquisition will produce a comprehensive blend of security
products and auditing services. Together with our customer’s technical staff, our IT Security Solutions identify and anticipates security breaches. We design with a layered approach that protects proprietary and confidential information without affecting the system’s speed.
› Reliable Support and Maintenance – We offer our customers unmatched support
with the most experienced employees in the industry. When our customers contact us, they get live personalized attention. Carousel’s Maintenance & Support program is designed to provide the total protection you need to support maximum uptime and reliability for your entire Nortel environment. We address your entire portfolio of mission critical communications systems you can focus on running your business.
To learn more about how we can enhance your communications and help maintain your competitive edge, contact Michael Judge, Director of Nortel Solutions,
[email protected] or call 617-701-5091.
Corporate Headquarters
800.401.0760 Carousel Industries, Inc. 659 South County Trail Exeter, RI 02822
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