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OWNERSHIP GUIDE

Moving

Moving FRANCHISE INFORMATION GUIDE Vision Statement.........................................................2 Welcome and Introduction..........................................3 A Message From Our CEO...........................................4 What Junkluggers Does..............................................5 Why Junk Hauling?......................................................6 Why Moving? ...............................................................7 Why The Junkluggers?................................................8 What We Offer..............................................................9 How Our Customers Feel About Us..........................10 Online Presence......................................................... 13 What the Media Says About Us................................ 14 Charity Partners........................................................ 15 Who We’re Looking For.............................................. 16 Financial Requirements............................................ 17 Next Steps.................................................................. 18



Moving ENJOY GOING TO WORK

BUILD WEALTH BE THE BOSS

MOTIVATE YOUR TEAM PROTECT THE ENVIRONMENT

COMMUNITY



VISION STATEMENT The Junkluggers strives to be the most environmentally friendly and community oriented company in our industry. We will remain focused on maintaining a fantastic company culture to make our employees thrive and our customers the happiest, most satisfied customers possible. We will be a $100 million company with at least 100 franchise partners by 2024. We will create additional revenue streams that have synergy with our core business model. We will be a national household name, providing unquestionable value to our customers and franchise partners.



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CONGRATULATIONS! If you’re reading this information, you’ve already taken the first steps of what may become one of the most exciting chapters of your life: becoming your own boss and owning your own business. We know you’re excited, have tons of questions, and want straightforward answers. As you investigate The Junkluggers & Luggers Moving, we pledge transparency and honesty. We’d love you to join The Junkluggers family and help you meet the personal, financial, and business goals unique to your life and circumstances. The Junkluggers is an environmentally friendly alternative to conventional junk removal. In addition to our corporate

Americans need help conquering their junk!

locations in Connecticut and New York, we are actively expanding to territories throughout the U.S. We haul away items that people no longer want or need, and strive to donate and recycle on behalf of

According to recent studies, eliminating clutter would also eliminate 40% of the time spent cleaning the average American home.

our customers, offering a tax deductible receipt for donated goods. Our prices are based upon volume of the truck, with labor and dump fees included. We’re proud of the stellar reputation Junkluggers & Luggers Moving has developed over the past decade, and remain committed to surpassing our customers’ expectations on every job, every time. Our entire team takes pride in their work, knowing we’re helping the environment and our customers, one piece of junk at a time.



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A MESSAGE FROM OUR FOUNDER AND CEO Hello! I’m so pleased you’re learning about The Junkluggers & Luggers Moving, and I look forward to telling you more about the company, answering your questions, and hopefully sitting down for a cup of coffee with you someday soon. The Junkluggers & Luggers Moving is a rapidly growing, finely tuned machine that I’m proud to be a part of. It’s hard to believe it all started with my mom’s Dodge Durango. In the summer of 2004, I’d just returned from studying abroad in Australia when a friend mentioned he’d made $100 dollars hauling away his neighbor’s refrigerator. From his off-handed comment, wheels began turning in my head. If one guy needed help hauling a fridge away, there had to be more people out there who needed help hauling other things away! Never one to hesitate, I put a homegrown marketing plan together and hit the ground running. After taping hundreds of fliers on mailboxes all around town, I knew I was onto something. My very first customer helped me see and feel the difference I was making and I instantly fell in love with the business. This is a feel-good industry that directly helps people, the planet, and the community. I am passionate about the company and our team, and I’m excited to help great people just like you find the same satisfaction I’ve found as part of The Junklugger family. I look forward to meeting you!

Josh Cohen, Founder & CEO of The Junkluggers & Luggers Moving



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WHAT JUNKLUGGERS DOES The Junkluggers services are in high demand for two reasons: Americans have lots and lots of junk and less time to take care of it all. We help busy families, individuals, and business owners get rid of unwanted household, commercial and industrial items without fuss or hassle. Because we strive to donate and recycle as much of what we haul away as possible, our customers feel great about using our services and about cleaning up their homes and

businesses! From couches and refrigerators to TVs and computers, entire houses, basements and attics to construction sites and warehouses, we’ll lug just about anything! Clearing out excessive clutter can be stressful. Our customers know they can count on Junkluggers to be kind, caring, professional, and reliable, bringing order and harmony to very messy situations. Our residential jobs include removing unwanted items left as a result of homeowners redecorating, remodeling, downsizing and/or moving. We also perform full home and estate clean outs, as well as offer assistance in hoarding situations. Our commercial jobs span multiple industries in the office, real estate, property management, retail, and industrial sectors. We have experience with moving and recycling old equipment, furniture and construction materials that companies no longer want or need.



Cleaning out Clutter Reduces Stress & Depression Researchers at UCLA have confirmed a direct correlation between clutter and depression: a woman’s cortisol (stress) levels and the density of household objects (clutter) are linked.

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WHY JUNK HAULING? Junk removal is a growing and necessary service that just about everyone needs at some point in their lives, but few have the time or desire to tackle on their own. Junkluggers offers a professional, reliable, cost effective, and environmentally conscious way to clean up the clutter and junk that’s cluttering up our lives!

Trash is a $40 BILLION industry in North America. Over 14% of US residents move every year and nearly 60% are planning renovations.

The Junkluggers has seen 10 years of consistent growth, and we predict these trends will continue. The junk removal industry has unlimited potential, in part because everyone (both individuals and businesses) keeps accumulating more and more stuff.

Junk removal won’t be replaced by technology and is recession safe. People move when the economy is good to nicer houses and better jobs. They downsize or move due to job losses when the economy is bad. If the housing market is good, builders build more homes and need help cleaning up job sites. If it’s down, homeowners tend to invest in remodeling their homes and need help cleaning up their projects. Whatever the state of the economy, junk hauling is a vital service!

We Keep Getting More Stuff! US consumers buy 40% of the world’s toys, but bear only 3% of the world’s children. The average American receives almost 15,000 pieces of junk mail in their lifetime, and spends one year of their life looking for lost items. A study found 55% of those polled would save up to 60 minutes a day if they were more organized!



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WHY MOVING? The average American moves at least eleven times in their lifetime, and I’m sure if you think back to your last move, you’ll remember how stressful it was! Unsurprisingly, most people are willing to pay a professional to carefully pack, move, and unpack their belongings for them. Luggers Moving fills a need for a professional, cost effective, and reputable way to move customers locally. And like junk removal, moving won’t be replaced by technology and is recession safe. The moving industry is getting bigger and stronger

Moving is a $17 BILLION industry in America. Over 17% of US residents move every year and the average American moves 11 times in their lifetime.

each year as Americans continue to move for a variety of reasons spanning from a change in marital status to relocation for a new job. Last year, 17% of the population moved (that’s 43 million people!) as compared to 14% of the population in 2015.

Moreover, junk removal and moving go hand in hand. About 30% of our junk removal customers call us just before or right after a move, which means adding on the Luggers Moving concept will leverage your existing customer base into more revenue for you as a business owner. You will be able to offer a four-in-one solution to customers looking for moving, packing, unpacking, and junk removal services. Being the calm in the chaos of a stressful move is a life saver for our customers. Our movers are dependable and our customers know they can expect their belongings to arrive on time and in the exact same condition they left in.



Many Moves are Local! In 2009, 84.5% of American moved within the same state and 65% moved within the same county.

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WHY THE JUNKLUGGERS & LUGGERS MOVING? Quick start up & low start up costs:

Enjoyable, Flexible Work:

You can be start earning revenue in as little as

Owning a Junkluggers or Luggers Moving franchise

8 - 12 weeks with low start up costs ($89 - $179k).

means you’ll be your own boss. But it means a lot more than that. It means you’ll take pride in

No real estate needed:

building a team of employees who’ll represent

You can work out of your home office with a small

you and your business throughout the community.

staff, and eventually move into office space if

You’ll also enjoy true camaraderie with our

that’s what works best for your lifestyle or family

corporate team and other franchisees, and have

needs.

the satisfaction of going home at the end of the day knowing you’ve spent time growing your own

Strong brand and systems:

business and future on your own terms.

We provide training, software, assistance buying trucks, marketing support, a centralized call

Meaningful Work:

center, and trained marketing, sales, and support

We often help people in times of need. When

staff who will work with you from day one to help

they are moving, when a family member

make your business a success.

transitions into assisted living or passes away, The Junkluggers and Luggers Moving is there to lend a

Hip brand:

helping hand. We build lasting relationships with

The Junkluggers & Luggers Moving is run by

our customers, and more often than not, they tell

a team of highly motivated, business savvy

us we’ve been a lifeline during one of the most

30-somethings who are up to date with current

stressful times of their lives. There’s nothing like

industry trends. Their energy and enthusiasm

hearing you’ve made a difference in someone’s

permeate the company and position the brand for

life, and getting to do it again the next day.

growth in a competitive marketplace. Environmentally Friendly:



Industry knowledge:

We strive to donate or recycle as much of what

We have been in business since 2004, and are

we take as possible. This helps the environment,

eager to share our knowledge of the industry with

provides our customers with tax-deductible

you. Our training procedures, business protocols,

receipts, and saves on dump fees. While other junk

and marketing plans are all designed to help

hauling companies claim to be environmentally

your business get off the ground and bringing in

conscious, we’re out there following through on

income quickly and efficiently.

our promises everyday.

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WHAT WE OFFER We have worked hard to develop systems that will allow us to efficiently serve our customers while supporting our company’s continued, measurable growth. These are the proven systems we will look forward to sharing with each of our franchise partners. Fully Branded Open Body Dump Trucks: Our neon green trucks are easily recognizable and fully customized to serve to the needs of the junk removal industry. Through a strong relationship with our truck vendors, we also ensure competitive pricing and on time delivery so you can get started quickly and on schedule. Centralized Call Center: We have a team of friendly, reliable, and welltrained representatives managed in-house who are there to answer calls and schedule appointments seven days a week. This allows our franchise owners to focus on daily operations and growing their businesses without being distracted by scheduling calls. Web-based Proprietary Software System: Our powerful web-based software allows you to conveniently track, manage, and analyze all aspects of your business from any location with an internet connection. Experienced support staff: Operating since 2004 with tons of experience in the industry, we have a team of highly committed, hands-on team members to support you in all aspects of your business.



Dedicated franchise coach: You will be assigned one point person who will be responsible for making sure you are fully supported and will help you to succeed in every aspect of your business. Marketing support: We know who our customers are and how to find them. We help to design, plan, and track the success of your digital and print marketing campaigns, offering advice on how to best allocate your marketing budget. We also maintain and regularly update company websites and social media outlets, allowing you to be found at the top of search engines and look attractive to future customers. Sales support: We offer hands-on training and support in building and maintaining relationships with key referral sources. Finance support: We have a full time, highly experienced finance manager on staff to help you set up and manage your finances. Initial Training: We offer an initial two day orientation, a week-byweek checklist to get you up and running, and an additional one week of classroom and in the field training. You’ll be confident in the operation and growth of your business from day one.

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HOW OUR CUSTOMERS FEEL ABOUT US Here are a few examples of glowing reviews from our happy customers:



The staff was professional, courteous, and efficient. Response time to my request and the actual time of service was excellent. The company did an exceptional job.”

Gina, Huntington Station, NY



The guys were very nice, worked real hard, took care as they carried things out not to hit the walls and they were very professional. It was a pleasure doing business with them. Thank you!”

Judy M., Gillette, NJ



Your phone persons are very professional. They give all the important information without being asked. The crew that came to pick up was professional, careful and efficient. They called with a projected arrival time, were prompt and a pleasure to do business with. You must have a very well prepared staff. Thank you.”

Susan B., Bronxville, NY



The men were polite, pleasant and helpful. The did the job in an efficient manner.

Cheryl W., Wilton, CT



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HOW OUR CUSTOMERS FEEL ABOUT US We value customer experience above all else and believe our customers explain the benefits of our services better than we ever could. This is a review we received on Angie’s List from a very thankful customer.



Sadly, my 96 year old aunt died unexpectedly 3 weeks ago. We needed to clean out her apartment to avoid paying the next month’s rent. It was especially difficult since my mother (her younger sister) lives in the same building and had just started cancer treatments the same day and they were very close. We were taking care of my mother and looking for a way to donate the furniture but there aren’t really any very good, reliable options left - no Goodwill, no Salvation Army, and Housingworks is a pain and takes a while.

If anything at all is wrong with this company, it’s that TOO many people called me! I almost lost count! Too many checking in to make sure I was taken care of, too many confirmations. Imagine that.

I found Junkluggers on Angie’s but was a little skeptical because I had used 1-800 JUNK and it turned out to be SO EXPENSIVE. But I filled out the online form. I was a little surprised to get an appointment immediately back in an email. I emailed back to say “wwhoa!” and got an immediate, very polite answer, and an offer to have a phone conversation, and/or a free visit to give an estimate.

If anything at all is wrong with this company, it’s that TOO many people called me! I almost lost count! Too many checking in to make sure I was taken care of, too many confirmations. Imagine that. Two nice guys (Andy and Travis) met me at my aunt’s apartment in Queens and gave me an estimate of how much of a truck they thought the stuff would fill. I called them back later and booked a day. Everything went very professionally, very pleasantly, on time etc.



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HOW OUR CUSTOMERS FEEL ABOUT US



I got a confirmation email, a confirmation call (two, actually!), and this morning, two great guys showed up on time the same Andy and Travis. I would adopt them if I didn’t have kids. They were sweet, quick, professional, did a great job. I also have to say that this was a very difficult thing for me. I loved my aunt very much and at one point, while I was on a call, I happened to turn around while they were taking out her wheelchair. I burst into tears. Later when they came up, Travis asked me if I was

alright. These guys are compassionate human beings, and that counts for a lot in my book.

The price was very fair; they did a terrific job

“Two great guys showed up on time the same Andy and Travis. I would adopt them if I didn’t have kids. They were sweet, quick, professional, did a great job.”

using every little bit of that truck and really fit much more into it than I ever thought they would. They worked quickly and never seemed to take a break.

I highly recommend this company and especially Travis and Andy. Thank you you guys rock.”



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HOW OUR CUSTOMERS FEEL ABOUT US In addition to tracking our customer satisfaction surveys, we also monitor our online presence and participate in various review websites.

For six consecutive years we have been awarded an:

Angie’s List Super Service Award for having the highest level of customer satisfaction. We also have maintained

A+ ranking from the Better Business Bureau and stellar an

ratings on sites like Yelp and

Google Places.



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ONLINE PRESENCE Junkluggers is a growing and recognizable brand. We receive positive recognition in the press for our business model, growth, charitable endeavors, and our overall positive culture.

WE HAVE BEEN FEATURED ON NUMEROUS TELEVISION PROGRAMS From reality shows to national news programs and features by local affiliates:

WE HAVE BEEN ALSO BEEN FEATURED IN NUMEROUS BUSINESS MAGAZINES AND TRADE PUBLICATIONS

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CHARITY PARTNERS We proudly partner with donation centers and other nonprofits to find new homes for the items we haul away from our customers’ homes and businesses.

In conjunction with the Jericho Project, our New

Junkluggers encourages our franchise owners to be more than simply business owners; we want our team members to be members of the community where they live who care and truly make a difference.

York location alone has helped provide one fully furnished apartment per week for a local veteran in need, and we strive to donate furniture and other items to homeless shelters, domestic abuse victims, and many other charities in our communities.

We work with national chains like Goodwill, The Salvation Army, Big Brothers Big Sisters, and Habitat for Humanity in addition to local charities ranging from thrift stores to animal shelters, homeless shelters, and food pantries. We also encourage our employees and our franchisees to give back to the community with their time, volunteering at local shelters and soup kitchens.



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WHO WE’RE LOOKING FOR Are you... ›› A team builder who enjoys networking and motivating teams? ›› Comfortable working hard, ensuring the job’s done right each and every time? ›› Motivated to build wealth and establish yourself as a respected business leader? ›› A business minded individual who enjoys working as part of a dynamic, values based organization? ›› Excited to join a strong brand with a great company culture and follow replicable processes and systems to drive your success?

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INITIAL INVESTMENT TYPE OF FEE Initial Franchise Fee

MIN

MAX

$60,000

$70,000

Service Vehicle (including signage)

$3,000

$16,000

Supplies, Equipment and Hand Tools

$1,250

$2,000

Insurance

$2,000

$12,000

$500

$3,000

$0

$4,000

$5,000

$10,000

$800

$7,075

Professional Fees

$1,000

$7,000

Real Estate / Lease

$7,500

$18,750

$0

$5,000

Additional Funds - three (3) Months

$25,000

$70,000

TOTAL

$106,050

$224,825

Travel and Living Expenses While Training Computer System Initial Marketing Spend Permits & Licenses

Leasehold Improvements

The communications made through this document should not be construed as an offer to sell a franchise in, nor are the communications directed by or on behalf of Junkluggers to the residents of, any jurisdiction that requires reg-istration of a franchise prior to offering and selling the franchise in that jurisdiction. It is for informational purposes only. No franchises will be sold to any resident of any such jurisdiction until the offering has been duly registered and declared effective by such jurisdiction and the required Franchise Disclosure Document, if any, has been delivered to the prospective franchisee before the sale in compliance with applicable law. Nothing in this disclaimer should be construed as a waiver of any applicable exemption provisions that may be available.

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NEXT STEPS We’d love to speak to you and answer your questions or concerns. We look forward to telling you more about The Junkluggers and helping you decide where the next chapter of your life begins!

Questions?

Please continue to contact: Steven Schick / Marcie Olinger

Steven: 980.339.8206 / Marcie: 660.268.8009 [email protected] / [email protected]

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