PRIVATE FINANCE Borro Loan Limited – Our Commitment to You We want you to be completely happy with the service we provide and are committed to listening to your feedback and resolving any issues wherever we can. If you have a problem with our products or service, please tell us your concerns by contacting us via: x
By telephone: 0808 163 9537 (between 9am and 5pm Monday to Thursday and 9am to 4.30pm Friday)
x
By e-mail:
[email protected]
x
By post: Borro Loan Limited, Chancery House, 53-64 Chancery Lane, London WC2A 1QU
Our aim is to resolve your complaint as quickly as possible. To help us do this, please provide the following: x x x x
x
A description of your concern How you would like us to put things right Your name and address A phone number and the best time to contact you, as we may need to contact you for further information Any relevant loan numbers and references
What happens next? x We aim to resolve issues straight away, but more complex matters may take a little longer. If we need to look into things in more detail we'll send you an acknowledgement letter within five working days. This will explain what will happen next and when you can expect to hear from us again x
We will investigate and work with you to find a solution and send you our response by letter. If you feel our response hasn’t resolved things adequately, please tell us, as we appreciate opportunities to put things right
x
Unfortunately, some of the more complex complaints will take longer to resolve. If
our investigation takes longer than 4 weeks, we will be in contact with an update on your complaint and when we hope to be able to conclude our investigation x
We aim to provide our final response to your complaint within 8 weeks of us having received it, or on the rare occasions when it takes longer, we will provide you with an update and details of any escalation procedures
What if you remain dissatisfied? If you are either dissatisfied with our final response or 8 weeks have gone by since you told us of the problem, then you can ask the Financial Ombudsman Service to look into it for you. About the Financial Ombudsman Service The Financial Ombudsman is a free, independent service that looks into disputes between financial businesses and their customers. You can find out more or contact them directly using one of the links below. You have six months from the date of our final response letter to refer your complaint to them x
By post: The Financial Ombudsman Service, Exchange Tower, London E14 9SR
x
By telephone: R 0800 0 234 567 or R 0300 123 9 123 (mobile)
x
By e-mail:
[email protected]
x
Online: www.financial-ombudsman.org.uk
If you prefer not to go directly to the Financial Ombudsman Service, then the European Commission also provides an on-line dispute resolution (ODR) platform which allows consumers to submit their complaint through a central site which will forward the complaint to the Financial Ombudsman Service or other Alternative Dispute Resolution (ADR) scheme (if relevant). For more information about ODR please visit https://webgate.ec.europa.eu/odr.
0800 274 056 8891 1000 |
[email protected] | Borro.com 53-64 Chancery Lane, London WC2A 1QU | 0808 © Borro Borro 2018. 2018. Borro Borro and and its its logo logo are are trademarks trademarks of of Borro Borro Limited. Limited. Borro Borro is Private Finance is the name Borro of the group following Borro group companies: Borro which Loan 2isLimited which is regulated authorisedbyand the &KDQFHU\/DQH/RQGRQ:&$48_ _ORDQV#ERUURFRP_%RUURFRP © the trading name of trading the following companies: Borro Loan 2 Limited authorised and theregulated Financial by Conduct
Financial Conduct Authority under registration number 741024. Registered in England and Wales with no. 06926445. Borro Loan 3 Limited which is authorised and regulated by the Financial Conduct Authority under
Authority under registration number 741024. Registered in England and Wales with no. 06926445. Borro Loan 3 Limited which is authorised and regulated by the Financial Conduct Authority under registration number %RUUR%RUURDQGLWVORJRDUHUHJLVWHUHGWUDGHPDUNVRI%RUUR/LPLWHG%RUURLVWKHWUDGLQJQDPHRI%RUUR/RDQ/LPLWHG%RUUR/RDQ/LPLWHGLVDXWKRULVHGDQG registration number 735009. Registered in England and Wales with no.Loan 07407992. Borro is Loan Limited and which is authorised regulated by theAuthority Financialunder Conduct Authority under 740033. registration number 740033. 735009. Registered in England and Wales with no. 07407992. Borro Limited which authorised regulated by theand Financial Conduct registration number Registered in England and UHJXODWHGE\WKH)LQDQFLDO&RQGXFW$XWKRULW\XQGHUUHJLVWUDWLRQQXPEHUIRUFRQVXPHUFUHGLWOHQGLQJ5HJLVWHUHG2IILFH &KDQFHU\+RXVH&KDQFHU\ Registered in England and Wales with no. 06801584. Loan 4 in Limited which registered in England and Wales with no.which 07407994. Borro in Limited which registered in England and Wales with no. 08866616. Wales with no. 06801584. Borro Loan 4 Limited whichBorro is registered England andisWales with no. 07407994. Borro Limited is registered England andisWales with no. 08866616. Registered office for all /DQH/RQGRQ:&$485HJLVWHUHGLQ(QJODQGDQG:DOHVZLWKQR %RUUR/RDQ/LPLWHG9$7QR Registered office all companies above: Lane, London WC2A 1QU. VAT no: 152059429. companies above:forChancery House, 53-64Chancery ChanceryHouse, Lane, 53-64 LondonChancery WC2A 1QU.
BLL20171113 V4
PRIVATE FINANCE
20170929v1 Our Commitment to You BLL
53-64 Chancery ChanceryLane, Lane, London London WC2A WC2A 1QU 1QU || 0808 0800 274 056 8891 1000 ||
[email protected] [email protected] || Borro.com Borro.com 53-64 ©Borro Borro2018. 2018.Borro Borroand andits itslogo logoare aretrademarks trademarksofofBorro BorroLimited. Limited.Borro BorroisPrivate Finance is the trading nameBorro of thegroup following Borro group companies: Borrowhich Loan is 2 Limited which authorised by the &KDQFHU\/DQH/RQGRQ:&$48_ _ORDQV#ERUURFRP_%RUURFRP © the trading name of the following companies: Borro Loan 2 Limited authorised andisregulated byand the regulated Financial Conduct
Financialunder Conduct Authoritynumber under registration number 741024. Registered in England Wales with no.Loan 06926445. Borro Loan 3 Limited which is authorised regulated by theAuthority Financialunder Conduct Authoritynumber under Authority registration 741024. Registered in England and Wales with no. and 06926445. Borro 3 Limited which is authorised and regulated by theand Financial Conduct registration %RUUR%RUURDQGLWVORJRDUHUHJLVWHUHGWUDGHPDUNVRI%RUUR/LPLWHG%RUURLVWKHWUDGLQJQDPHRI%RUUR/RDQ/LPLWHG%RUUR/RDQ/LPLWHGLVDXWKRULVHGDQG registration number 735009. Registered England and Wales with 07407992. BorroisLoan Limitedand which is authorised regulated by the Financial Conduct Authority under740033. registration number 740033. 735009. Registered in England and Walesin with no. 07407992. Borrono. Loan Limited which authorised regulated by theand Financial Conduct Authority under registration number Registered in England and UHJXODWHGE\WKH)LQDQFLDO&RQGXFW$XWKRULW\XQGHUUHJLVWUDWLRQQXPEHUIRUFRQVXPHUFUHGLWOHQGLQJ5HJLVWHUHG2IILFH &KDQFHU\+RXVH&KDQFHU\ Registered in England and Borro WalesLoan with 4 no. 06801584. Loan 4inLimited which registered in England and Borro WalesLimited with no.which 07407994. BorroinLimited which registered in England and Registered Wales with office no. 08866616. Wales with no. 06801584. Limited which Borro is registered England andisWales with no. 07407994. is registered England andisWales with no. 08866616. for all /DQH/RQGRQ:&$485HJLVWHUHGLQ(QJODQGDQG:DOHVZLWKQR %RUUR/RDQ/LPLWHG9$7QR Registered above: office for all companies 53-64 Chancery Lane, London WC2A 1QU. VAT no: 152059429. companies Chancery House,above: 53-64Chancery ChanceryHouse, Lane, London WC2A 1QU.
BLL20171113 V4
