Privilegecard January 2016
Internal, Privilege card, Version1, Page 1 of 5 January 2016
Where to find things Introduction .................................................................................................................................................................... 2 1.
Who is this policy for? ............................................................................................................................................ 3
2.
Who can have a Privilegecard? ............................................................................................................................. 3
3.
What benefits does the Privilegecard provide me with? ................................................................................... 3
4.
Where can I use my Privilegecard? ....................................................................................................................... 3
5.
Does the Privilegecard replace my Clubcard? .................................................................................................... 4
6.
What happens when my Privilegecard expires? ................................................................................................. 4
7.
Can I order a replacement card as mine has been lost/damaged/stolen? ........................................................ 4
8.
Do I need a new card if I change my name? ......................................................................................................... 4
9.
What happens to my Privilegecard when I leave Tesco? ................................................................................... 4
10.
When do I get a Privilegecard for life? ............................................................................................................. 4
11.
What are the potential consequences if I breach this policy? ....................................................................... 5
Policy info ........................................................................................................................................................................ 5 Policy owner: ................................................................................................................................................................... 5 Ownership and confidentiality ..................................................................................................................................... 5
Introduction Internal, Privilege card, Version1, Page 2 of 5 January 2016
Privilegecard is one of our most valued benefits and enables colleagues to get 10% off their shopping at Tesco.
1. Who is this policy for? This policy is for all colleagues and outlines:
who is eligible for a Privilegecard; when you can get your Privilegecard; how to get a second card for a family member you live with; and who is eligible for a Privilegecard for Life when they leave Tesco
We have the right to discontinue the Scheme or any element of it, or vary the rules in any way, and will let you know if any changes occur.
2. Who can have a Privilegecard? You will be sent a Privilegecard once you have 6 months’ continuous service with us. If you are a current colleague, you can order a second card for a family member living permanently with you at the address we hold on company records. This is with the exception of colleagues who are employed by one of our associated companies, except Tesco Bank. “Family member” is any relative, partner, civil partner, spouse or carer. Your second card is linked to your primary card, so your joint discount remains at £1,000. Cards and details of the scheme are automatically sent to you at the home address we hold on our company records. Your Privilegecards are intended for your benefit as a Tesco colleague, and are designed to allow you to save money on your shopping so can only be used by the person named on them and anything purchased must be for personal use (as outlined in section three).
You can get discount on up to £10,000 worth of shopping between the 1st April and 31st March each year. If you start part way through the year, the actual amount of shopping you can get discount on is pro-rated, based on when you get your card. Privilegecard is a colleague benefit and so any purchases made using your Privilegecard should be for your own personal use i.e. your weekly food shop or a TV for your home from Tesco Direct. You can buy items which can be shared with friends or a gift e.g. chocolates, but your discount should not be used to buy goods to sell to other people, or to obtain discounted goods for someone else which they then pay you for. It’s your responsibility to ensure that your second cardholder is aware of this. You need to have your card with you when you are buying anything and want to claim your discount.
4. Where can I use my Privilegecard? You can use your Privilegecard at Tesco.com, Tesco Direct, Wine by the Case as well as many of our Tesco Family Brands as described in the table: Clubcard points
Privilegecard discount
Tesco Stores (UK and Ireland only)
Tesco Direct
Tesco.com
Wine by the Case
Discount and Clubcard points are awarded on all goods except for items from the tobacco kiosk, coffee shop, lottery, gift cards and gift vouchers, postage stamps, prescribed medicines, infant milk formula, items from non-Tesco owned pharmacies and items specifically reduced for colleague purchase. Clubcard points are available on petrol purchases and items supplied by third parties on the Tesco branded websites (including ‘Tesco Partners’) but no discount will apply. Other goods and services may be excluded from the Scheme at the Company’s discretion. Certain alcohol lines are excluded due to minimum pricing laws, for a current list of exclusions please visit OurTesco for more details.
One Stop
Discount is not available on baby milk, tobacco products, news/magazines and services, including phone cards, postage stamps, electronic top-up, lottery, instants and any post office services. Certain alcohol lines are excluded due to minimum pricing laws, for a current list of exclusions, please ask in store. One Stop franchise stores are excluded from the discount.
Giraffe
Discount is on food only. It is also not valid in conjunction with other discounts or any non-menu promotions e.g. Steak Express and voucher offers. One discount per table/bill (Max 8 people). Not available at airport locations.
As the colleague, you are responsible for ensuring both cards are used in line with this policy. If you provide a second card to someone who doesn’t follow the policy, it may result in disciplinary action which could lead to your dismissal.
3. What benefits does the Privilegecard provide me with? The Privilegecard gives you a 10% discount on most purchases from Tesco (minimum spend is £1). The table in section four gives more detail.
Internal, Privilege card, Version1, Page 3 of 5 January 2016
Clubcard points
Privilegecard discount
complete the 'Replacement Privilegecard Form’ yourself which can be found on OurTesco.
Decks
Discount is on food and soft drinks only (i.e. not on alcoholic drinks). It is also not valid in conjunction with other discounts or any promotions. One discount per table/bill (Max 8 people
While you’re waiting for your new card, please print a copy of the completed re-order form and you can show this at checkouts when you’re shopping, where it will be signed/stamped each time you shop.
Harris & Hoole
Discount on all food and drink. No exclusions.
Euphorium Bakery
Discount is on all Euphorium and Bakery Project products bought in either Euphorium High Street shops or Euphorium shops within a Tesco store.
Keep hold of all your receipts and when the new card arrives take your receipts and the copy of the re-order form to the customer service desk where your discount can be reclaimed.
Café
Discount is on food only. It is not valid within Costa cafes.
Nutri centre
No restrictions
8. Do I need a new card if I change my name? Yes, if a cardholder changes their name, e.g. gets married, they will need a replacement card with their new name on it. Please see OurTesco for more details.
The Store Manager has absolute discretion to disallow any transaction if they believe its use would be contrary to the purpose of the Scheme.
5. Does the Privilegecard replace my Clubcard? Yes, your Privilegecard is also your Clubcard so you will earn Clubcard points in the same way. You get the points on the value of the transaction after your 10% discount has been applied. If you already have a Clubcard, you can contact the Clubcard helpline on 0800 591688 to arrange for your Clubcard points to be transferred over to your Privilegecard. Your second cardholder’s existing Clubcard Account can be merged with their Privilegecard and you can also create a joint account so you can share points. Download and complete the freepost form by clicking here or call the Clubcard helpline on 0800 591 6888.
6. What happens when my Privilegecard expires? When your card is approaching its expiry date, a replacement one will be sent to your home address (if it doesn’t arrive please speak to your People Manager).
7. Can I order a replacement card as mine has been lost/damaged/stolen? Yes, your People Manager (Store Manager if you work in convenience) can order a replacement card. Alternatively, if you have a Tesco email address, you can
9. What happens to my Privilegecard when I leave Tesco? If you leave Tesco, your card will cancel automatically after your final day of employment. If you are eligible for a Privilegecard for Life (see section 11) you will be sent a new Privilegecard for Life after you have left. This will replace your Privilegecard. If you pass away, your partner will be given a card for one year. Any Clubcard points at leaving can be transferred onto a Clubcard by phoning the Clubcard helpline on 0800 591688.
10. When do I get a Privilegecard for life? To be considered for a Privilegecard for Life your reason for leaving Tesco must be Redundancy, Retirement or Death in Service. If you have left due to one of these reasons AND you also have 30 years’ continuous service OR a minimum of 5 years’ continuous service and your age plus service is 80 years or more then you qualify for a Privilegecard for Life. Privilegecard for Life holders are not eligible for a second card. If you have previously ordered a second card, this will automatically be cancelled within a week of your final day. The card for life will be automatically issued in the name of the person on your primary card. If you have a Privilegecard for Life and you pass away, this benefit will transfer to your partner or spouse.
Internal, Privilege card, Version1, Page 4 of 5 January 2016
11. What are the potential consequences if I breach this policy? Providing this benefit is a significant investment for Tesco, and we take any abuse of our scheme very seriously. The Tesco Security team monitor the use of Privilegecards for any signs of abuse and will report any suspicious activity via the Staff Discount team. Any breaches may result in disciplinary action which could lead to your dismissal.
Policy info Version
Date
of
No.
change
1
25th January
Summary of change New policy
2016
Policy owner:
[email protected]
Ownership and confidentiality This
document
shouldn’t
be
shared
with
anyone
externally without permission from your Director.
This
policy and any associated documentation remains the property of Tesco and should be returned if requested.
Internal, Privilege card, Version1, Page 5 of 5 January 2016
