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RESPONSIBLE GAMBLING POLICY AINSLIE FOOTBALL AND SOCIAL CLUB GUNGAHLIN LAKES GOLF AND COMMUNITY CLUB CANBERRA CITY BOWLING CLUB

The Ainslie Group has a responsibility to ensure not only that they manage their organisation in a professional manner, but especially in regard to the provision of gaming services, in accordance with the Community's expectations. There is a growing recognition by governments and the gaming industry of the fundamental responsibility to assist those persons who have gambling problems. This policy is designed to assist Managers and staff of the Club to operate under a gaming license and to provide information and assistance to those patrons with gambling problems. This policy is based upon the Australian Capital Territory Gaming Industry Gambling & Racing Control (Code of Practice) Regulations 2002.

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GENERAL POLICIES To promote the concept of responsible gambling, Directors and Management of the Club agree to: Promote Responsible Gaming (a) Abide by all relevant Acts and Regulations applicable to the delivery of gaming in the Australian Capital Territory and to promote the spirit of the Australian Capital Territory Gambling & Racing Control (Code of Practice) Regulations 2002. (b)

Abide by the Gaming Industry Advertising Ethics.

(c)

Ensure that gaming is provided as an ancillary activity to a reasonable range of traditional hospitality services.

(d)

Ensure general information pertaining to the conduct of games, including rules, basic strategies and odds are available to patrons within the venue.

(e)

Conduct the Club’s businesses in a manner that precludes the following persons from entering the licensed gaming areas: - Minors - Intoxicated persons or persons under the influence of a drug - Persons known by the Club to be participating in an exclusion program

Provide Appropriate Signage, Information, Clocks & Lighting Ensure that there is a display of appropriate signage relating to: - Minors - Intoxicated persons - Identification of gaming areas Ensure that there is a display of appropriate information relating to: - Cheque cashing restrictions & Credit betting - Gambling support agencies - Rules of gambling and chances of winning major prizes - Exclusion programs - Gambling Contact Officer - A copy of the Gambling and Racing Control (Code of Practice) Regulations 2002 Ensure the time is prominently displayed and ensure lighting is adequate to allow clocks and signs to be clearly visible to people in the Club.

Assist Problem Gamblers (a) Assist patrons to whom gaming presents problems by supporting the Clubs’ Exclusion program, displaying signs and providing brochures, promoting gambling counselling services and directing those patrons to avenues of effective counselling and support (as per the Club’s Problem Gambling Procedures) (b)

Work co-operatively with Mission Australia, Gambling Crisis and Counselling Services and any other support services

(c)

Ensure patrons are not encouraged to gamble beyond their personal means

(d)

Appoint a Gambling Contact Officer (as per the Club’s Gambling Contact Officer Procedures)

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Prohibit Credit Betting (a) Prohibit any form of credit being provided for the purposes of gaming, including: - Credit in anticipation of future payments by employer, Government or other third party; - Credit by post dated personal cheque; - Ensuring that credit is not inadvertently provided by the purchase of goods and services on credit cards or charge cards that are returned for cash; - Misrepresentation of credit card or charge card transactions

Restrict Cheque Cashing (a) Prohibit the cashing of cheques within the Club Restrict Access to Cash (a) Ensure that automatic Teller Machines are not permitted within the licensed gaming area. (b)

Ensure that EFTPOS machines for cash transactions are not permitted within the licensed gaming area.

Promote Responsible Payment Options (a) Patrons with Gaming Machine winnings of $1200 or more, will receive a maximum of $1200 in cash, with the remainder being paid by cheque or electronic funds transfer (b) Patrons with Keno / Housie winnings of $1000 or more, will receive a maximum of $1000 in cash, with the remainder being paid by cheque or electronic funds transfer (c) Patrons with TAB winnings of $5000 or more, will receive a maximum of $5000 in cash, with the remainder being paid by cheque or electronic funds transfer

Promote General Policies (a) To support the local community as part of the Club’s commitment to the provision of responsible gaming. (b)

Ensure all staff, directly involved in providing gambling services have successfully completed an approved training program

(c)

To provide language and other assistance to non-English speaking patrons

(d)

To prohibit Staff from taking part in any gambling activities within the Club

(e)

To clearly mark gaming machines that are unplayable to avoid members and customer confusion and disappointment

(f)

Ensure all staff are aware of their obligations under the Gambling and Racing Control (Code of Practice) Regulations 2002 and the Club’s Responsible Gaming Policy

HANDLING OF COMPLAINTS The timely and effective resolution of complaints is a major objective of this policy. As such, the Club will ensure that Management and Staff: 1.

Support the policy in respect of the handling of complaints and fully co-operate with the relevant authorities in the complaint resolution process;

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2.

Maintain adequate procedures for receiving and responding to both oral and written complaints;

3.

Will respond promptly to all complaints and make every reasonable effort to resolve them.

Complaints on matters relating to the operation of gaming machines may be made to the Management of the premises, either verbally or in writing. Unresolved disputes or complaints regarding gaming machines should be referred to the ACT Gambling and Racing offices. Complaints on matters relating to problem gambling may be made to Management or Staff of the premises, either verbally or in writing. On receiving a verbal complaint, details must be recorded on the Complaints Register form. The completed Complaints Register form and / or written notification from patron must be forwarded to the Gambling Contact Officer. The Gambling Contact Officer must take the following action:-



Report the complaint to the Club Manager



Advise the complainant of action



Advise the complainant that complaint can be made to the Commission

ADVERTISING ETHICS, PROMOTIONS & INDUCEMENTS This part of the policy covers communication activities associated with gaming operations including advertising and promotion in media, venue point of sale material, leaflets, displays and other materials designed for public communication and the conduct of promotions.

Advertising

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1.

Advertising shall not be false or misleading and deceptive, particularly with regard to winning.

2.

Advertisements shall be in good taste, will not offend prevailing community standards and will not focus on minors.

3.

In all instances, the target audience will be people of 18 years and over and media selection and placement will be in accordance with the Federation of Commercial Television Stations (FACTS) Code of Practice as follows: Commercials Relating to Betting or Gambling: 6.9

Except in news, current affairs and sporting programmes, a commercial relating to betting or gambling must not be broadcast in "G" classification periods Monday to Friday, nor on weekends between 6.00am and 8.30am, and 4.00pm and 7.30pm.

6.10

Commercials relating to betting or gambling do not include commercials relating to such things as Government lotteries, Lotto, Keno or contests.

4.

Advertisements will comply with the laws of the Commonwealth of Australia and the Australian Capital Territory.

5.

The conformity of an advertisement with the policy, will be assessed in terms of its probable impact, taking its contents as a whole, upon a reasonable person within the class of those to whom the advertisement is directed. It will take into account, its probable impact on persons within other classes to whom it is likely to be communicated.

6.

The advertising of gaming will not be associated with excessive consumption of alcohol.

Promotions 1. Promotions shall not encourage patrons to gamble at the facility for a minimum period of time to qualify for rewards 2.

Promotions shall not encourage people to gamble a minimum amount to qualify for rewards (excluding player reward schemes which are advertised only within the Club or directly to members of the Club)

3.

Promotions shall not include an offer of free or discounted alcohol

4.

In conducting a promotion, the Club must display or have available, rules and conditions of the promotion

EMPLOYEE PROGRAMS In addition to supporting responsible gaming for its patrons, the Ainslie Football & Social Club Group supports responsible gaming for its staff. 

The Club policy statement is posted in employee areas (Duty Managers office, staff room)

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The Club issues a copy of the policy statement to new employees. New employees sign a declaration form stating they are aware of and agree to follow the company policy regarding problem and underage gambling



Responsible gaming materials are distributed to employees



The Club has an Employee Assistance Program designed to provide a professional and confidential assessment and treatment referral for its employees and their dependents who may have a gambling problem



Staff of a supervisory nature receive training in identifying and assisting employees with gambling problems



Awareness materials such as posters or flyers are posted for employee information. This material will contain a telephone hotline number for problem gambling referrals

OVERVIEW OF UNDERAGE GAMBLING ISSUES Underage Gaming Prevention  The Club has a policy statement outlining the prevention of underage gambling and the issue of unattended minors on-site 

The Club participates in training that focuses on training all employees to identify minors in the Club

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New employees are advised about the company’s policies on the prevention of underage gambling and sign a declaration form stating they are aware of and agree to follow the company policy regarding problem and underage gambling



Underage gambling materials are distributed to employees



The Club supports local charities that develop programmes on problem and underage gambling issues (donations, in-kind services)

Unattended Minors  Curfews are in place and regular announcements are made over the PA system, to develop awareness of these curfews 

Members and guests are informed of the Clubs policy with regard to minors



Employees receive training in handling situations involving unattended minors



The Club has a policy statement regarding Unattended Minors

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Policies and Procedures

PROBLEM GAMBLING PROCEDURES As defined by the Australian Capital Territory Gaming Industry Gambling & Racing Control (Code of Practice) Regulations 2002, “a person has a gambling problem if the person cannot manage properly the person’s gambling activities”. The following are examples of signs that a person may have a gambling problem: 1. Admitting being unable to stop gambling or to gamble within the person’s means

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2. Expressing concern about the amount of time or money the person spends on gambling 3. Acknowledging the person spends on gambling, money needed for day to day living expenses, including for dependents 4. having a disagreement with a family member or friend about the person’s gambling behaviour Also, a person may have a gambling problem, if the person engages in any of the following behaviour: 1. Seeking credit for gambling unless authorised under a gaming law 2. Seeking to borrow or scavenge for money to gamble 3. Seeking assistance or advice about controlling the person’s gambling 4. Admitting to borrowing or stealing money to gamble These procedures are designed to assist Managers and staff of the Club to provide information and assistance to those patrons with gambling problems, and to adhere to the Code of Practice with regard to Exclusion procedures. STAFF PROCEDURES Under the Code of Practice, Clubs are obliged to assist patrons who request help with controlling their gambling. Clubs are also required to offer assistance to patrons who are believed to have a gambling problem, even if those patrons have not actually requested help. In both instances, it is important that Staff respond sensitively and sensibly. Staff must ensure that privacy and confidentiality are maintained. Staff must not disclose information to anyone who does not have a right to know and must not disclose information to a patron’s family and friends. The following procedures must be adhered to: Patron Asks for Help When a patron approaches you for assistance or advice relating to problem gambling, or when a patron asks you to exclude / bar them from the gaming facilities:  Invite the patron to a private area 

Listen to the patron, without disagreeing



Provide information (including written information) about counseling services and selfexclusion



Invite them to speak with the Gambling Contact Officer



Inform the Gambling Contact Officer by completing a Gambling Incident Register form. Immediately forward this form to the Club Manager / Assistant Manager / Policy & Compliance Manager



If a patron wishes to speak with the Gambling Contact Officer as a matter of urgency, contact details are held at Club Reception. You should contact the Gambling Contact Officer and arrange a suitable time

Behaviour Indicates Problem Gambling When you believe a patron’s behaviour indicates they have a gambling problem, you must report details to the Gambling Contact Officer. Possible indicators include:  Conduct indicating inability to manage gambling activities including o admitting being unable to stop gambling o expressing concern about time or money spent gambling

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o o

admitting spending money needed for day to day living expenses disagreement with family or friends concerning gambling behaviour



Seeking credit for gambling



Borrowing money to gamble

If you believe a patron displays this type of behaviour, you must adhere to the following procedures:  Deal with any security issues, according to Club policy 

Inform the Gambling Contact Officer by completing a Gambling Incident Register form and immediately forward it to the Club Manager / Assistant Manager / Policy & Compliance Manager



Be observant of the patron’s behavior

Family or Friends of Patron Ask for Help When a patron’s relative or friend approaches you for assistance or advice relating to problems gambling, or asks you to exclude / bar them from the gaming facilities: 

Invite them to a private area



Avoid talking about the individual with their family or friends



Listen to them without disagreeing



Provide information (including written information) about counseling services and selfexclusion



Invite them to speak with the Gambling Contact Officer



Inform the Gambling Contact Officer by completing a Complaints Register form. Immediately forward this form to the Club Manager / Assistant Manager / Policy & Compliance Manager



If they wish to speak with the Gambling Contact Officer as a matter of urgency, contact details are held at Club Reception. You should contact the Gambling Contact Officer and arrange a suitable time

EXCLUSION PROCEDURES Where a patron is believed to have a gambling problem, the following process must be adhered to: Initial Contact - Gambling Contact Officer  should approach the patron and encourage him / her to move to a private area of the Club

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give the patron information about counseling and advisory services available from support agencies



explain and offer the patron, information on the self-exclusion program including the confidentiality of a deed, who may be given a copy of the deed and the register of excluded people



make an entry in the Problem Gambling Register as to the patron’s response to the offers



where the patron agrees to execute a self exclusion deed, the Gambling Contact Officer will make an appointment with the patron to complete the Self Exclusion Deed



Request the patron to have a photograph taken or provide 3 colour photographs

Self Exclusion – Gambling Contact Officer, or other authorised person  Meet with the patron and complete the Self Exclusion Deed (Form 1), ensuring that the exclusion is for a minimum period of 3 months 

Advise the patron that the Self Exclusion Deed is effective across all Clubs in the Ainslie Group including: Ainslie Football & Social Club, Gungahlin Lakes Golf & Community Club and Canberra City Bowling Club



Inform the patron of the cancellation of their Club membership



Provide details of the Exclusion to the Gambling Contact Officer



Ensure Self Exclusion notice has been posted into the gambling notifications folder



Ensure that the Club does not send the Excluded person any information or promotional material about gambling activities at the Club

Self-Exclusion – In the absence of the Club’s Gambling Contact Officer the deed is to be administered by the Duty Manager.  Provide the patron with a self-exclusion deed along with gambling help brochures. 

Direct the patron to a private area where they can read in full the contents of the deed.



Advise patron to return the deed to you once they have read it. Once they have returned ensure the patron fully understands the implications of the deed. If not, identify and clarify the details for the patron. If you are unable to answer any questions please contact a Gambling Contact Officer immediately.



Once the patron is comfortable with the contents of the deed ask them to sign the deed ensuring the exclusion is for a minimum period of 3 months



Once signed by the patron the Duty manager is to sign the deed on behalf of the licensee. A copy of the deed is then to be forwarded to the patron. The original is to be forwarded to the gambling contact officer.



Advise the patron that the Self Exclusion Deed is effective across all Clubs in the Ainslie Group including: Ainslie Football & Social Club, Gungahlin Lakes Golf & Community Club and Canberra City Bowling Club

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Inform the patron of the cancellation of their Club membership



If the patron is unable to provide a photo the duty manager must take the photo of the patron utilising the digital camera located in the vault.



The Duty Manager must advise the patron the Club’s Gambling Contact Officer will be in touch with them to confirm details and more fully discuss the avenues for assistance.

Mandatory Exclusion – Club Manager or other authorised person Where counseling and the offer of self-exclusion has been declined or is unsuccessful, the Club must consider mandatory exclusion. The Gambling Contact Officer will meet with the Club Manager to advise on whether to exclude someone from the Club. The Club Manager will make the final decision. This decision must be reasonable in the circumstances and in making the decision, the Club Manager will have regard to:  The welfare of the person  The welfare of the person’s dependents The Club Manager and Gambling Contact Officer will formulate reasons why the person or their dependents are at risk and will make record of these

Mandatory Exclusion - Gambling Contact Officer  Shall attempt to make personal contact with the patron by: o Approaching in person and encouraging the patron to move to a private area of the Club o Telephoning the person 

Where contact is made, explain that the Club is: o Concerned about the person’s welfare or the welfare of their dependents o Considering whether to exclude the patron from the Club



Provide the proposed written reasons and proposed venues in respect of which the person may be excluded



Make an appointment for the patron to see the Club Manager, to discuss and responds to the proposed reasons for exclusion



Where personal contact cannot be made, or a patron declines to make an appointment to see the Club Manager, a letter will be sent to the patron. The letter will include: o Setting a time, date and venue to meet the Club Manager o Advising that the Club Manager will consider any response (written or oral) that the patron wishes to make to the reasons proposed for exclusion and the venues in respect of which it is proposed to exclude the person o Advising that the Club Manager will make a decision whether to exclude or not exclude and if so, the venue to which the exclusion will apply



After consideration, if a decision is made to exclude the patron, then a Form 2 (Exclusion of Gambling by Licensee) must be completed. Note: the reasons for exclusion must be included on the form



The exclusion form must be given to the patron. This should be done personally however if this is unable to be done, a process server will be engaged to do this



Upon exclusion:

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o o o 

The Exclusion Register must be updated accordingly To ensure enforcement, a copy of the Deed must be kept at Club Reception Ensure that the Club does not send the Excluded person any information or promotional material about gambling activities at the Club

To end the exclusion, the patron may apply to the Club. In doing so, the patron will have a meeting with the Gambling Contact Officer and present appropriate evidence, acknowledging that their gambling problem has been addressed. The Gambling Contact Officer will make a decision on the information supplied to them

CHEQUE CASHING POLICY To promote the responsible provision of credit through cheque cashing, the Club will not cash any cheques CASH PAYMENT LIMITS POLICY

Using Regulation 23 of the Australian Capital Territory Gaming Industry Gambling & Racing Control (Code of Practice) Regulations 2002, as a guide, the following maximum cash restrictions apply, to any single payment: 

Patrons with Gaming Machine winnings of $1200 or more, will receive a maximum of $1200 in cash, with the remainder being paid by cheque or electronic funds transfer



Patrons with Keno / Housie winnings of $1000 or more, will receive a maximum of $1000 in cash, with the remainder being paid by cheque or electronic funds transfer



Patrons with TAB / Sportsbet winnings of $5000 or more, will receive a maximum of $5000 in cash, with the remainder being paid by cheque or electronic funds transfer

Any cheques not collected within seven (7) days of issue, will be forwarded to the patron by mail.

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MINORS POLICY

Children are welcome in the Ainslie Group Clubs, as long as they are not left unattended or attempt to enter restricted areas such as the gaming and bar areas. As the responsibility for children and minors lies first and foremost with parents, the Ainslie Group and their employees have zero tolerance for guests who fail to take responsibility for their children. The Ainslie Group is committed to assisting parents in the following manner: -

Minors in the Club (a) Guests under the age of 18 years are not permitted in the Club unless accompanied by a parent, guardian or other responsible adult, over the age of 18 years (b)

Guests under the age of 18 years are not permitted in licensed gaming areas

(c)

Guests under the age of 18 years are not permitted in bar areas

(d)

Guests under the age of 18 years are required to leave Club premises by no later than 10.00pm. If attending a private function, minors must stay in the area set aside for the private function.

(e)

Reception staff will make the following announcements: - At 9.30pm Ladies and Gentlemen The time is now 9.30pm. Guests under the age of 18 are required to leave the premises by no later than 10.00pm. Thank you for your co-operation. - At 10.00pm Ladies and Gentlemen The time is now 10.00pm. Guests under the age of 18 are required to leave the premises. Thank you for your co-operation

(f)

On arrival, Members and guests accompanying guests under the age of 18, are informed of the Clubs policy with regard to minors

(g)

Employees must ask customers for identification if they are in any doubt about a persons age, as per the Club’s Proof of Age Procedures

(h)

All Employees will receive training in handling situations involving minors in the Club

Unattended Minors (a) If a child or minor appears to be without appropriate supervision, the Duty Manager will be contacted. (b)

A staff member will remain with the child while the Duty Manager takes reasonable steps to locate the parent or responsible adult on the property

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(c)

If efforts to reunite the child or minor with the parent or responsible adult are unsuccessful, the Duty Manager will contact an appropriate third party, such as the police and will release the child or minor to their care

(d)

If located, the adult responsible for the unattended minor will be asked to immediately leave Club premises, will have their Club membership automatically suspended and will be asked to appear before the Club Discipline Committee

(e)

This policy applies to minors left, not only outside the gaming and bar areas, but also in public areas throughout the Club. Adults will also face exclusion if they leave their children unattended and at risk outside the Club or in any of the Club car parks

UNDERAGE GAMBLING POLICY Underage gambling is not permitted in the Club and responsibility for preventing minors from entering bar and gaming areas, or being served with gaming change, rests with Management and Staff. It is the responsibility of all staff to ensure that persons under the age of 18 do not gamble or enter restricted areas of the Club. The following is the ONLY accepted procedure to be observed by all staff in determining proof of age: A customer should be asked for identification if a staff member is in doubt about a person’s age. The ONLY acceptable forms of identification are as follows:  Current Driver’s Licence  Current Proof of Age Card  Current Passport When checking identification, staff must adhere to the following standards:  The identification is actually held by the staff member by having the identification removed from a wallet / purse / card holder etc  The date of birth is checked to establish the age of the patron – the identification must place the holder at 18 years of age or greater  The date of birth is checked for any tampering  The identification is checked to ensure it is current. Identification which is not current, is not acceptable  The identification is checked for any bumps or raised areas which may indicate the identification has been tampered with  The photo is checked to ensure it is the person presenting the identification paying close attention to physical features such as eye colour, nose, freckles, moles Should the accepted form of identification not be produced, staff must not serve liquor to that person, must advise other service staff of the situation and must contact the Duty Manager immediately. Any staff member, who is uncertain as to the validity of the identification, must not serve that person, must advise other service staff of the situation and must contact the Duty Manager immediately. Should the accepted form of identification not be produced, the Duty Manager will ask the visitor to leave the premises immediately and will advise service staff and reception staff.

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Should the accepted form of identification be produced, but the staff member is in doubt about the person’s age, the Duty Manager must check the photo on the identification together with a copy of their signature (compared with the signature on the identification). It is then at the discretion of the Duty Manager as to whether the person can remain on the premises. At all times, the Duty Manager’s decision, irrespective of any identification shown, will be final. If there is any doubt, then the person must be asked to leave the premises immediately. The Duty Manager must advise service staff and reception staff of their decision.

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Forms

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Ainslie Group Gambling Incident Register Name of Patron

________________________________________________________

Address (if known)

________________________________________________________

Club Membership #

______________

Date of Incident

___________________

Location of Incident______________________

Description of Patron (if identity not known) _______________________________________ _________________________________________________________________________

Description of Incident (Tick Appropriate Selection)



Conduct indicating inability to manage gambling activities e.g



Admitted being unable to stop gambling



Expressed concern about time or money spent gambling



Admitted spending money needed for day to day living expenses, including for dependents Disagreement with family or friend concerning gambling behaviour





Sought credit for gambling



Borrowed / scavenged, sought to borrow / scavenge money to gamble



Sought advice about controlling gambling



Borrowing or stealing money to gamble



Person observed in gaming area while excluded under a Deed of Exclusion



Person observed in a gaming area while excluded by the Club



Other ___________________________________________________________ ________________________________________________________________ ________________________________________________________________

Note: If complaint received from third party, please complete a Complaints Incident Register form

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Brief description of conversation held with the Patron _______________________________ _________________________________________________________________________ _________________________________________________________________________ _________________________________________________________________________ ___________________________ Staff Members Name

______________________ Staff Members Signature

___________________________ Date Note – this form must immediately be forwarded to the Gambling Contact Officer

Completed by Gambling Contact Officer Action Taken

Person Taking Action

Signature of Person Taking Action

Referred to Gambling Contact Officer

Discussed possible gambling problem with patron

Gave person advice / information about counseling and advisory services

Other ______________________________ ______________________________

Offered Self Exclusion Deed

Gambling Problem Register completed Initiated Exclusion Process

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Date

Ainslie Group Gambling Incident Register Additional Notes _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________

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Ainslie Group Complaints Incident Register Name of Person Complained of ________________________________________________ Club Membership #

______________

Location of Incident______________________

Licensee ___________________________  In Person

Method of Complaint

Date of Complaint _________________  Telephone

 Other

Name of Complainant ________________________________ Club Membership #

_____________

Relationship to Person ___________________

Brief description of conversation held with the Complainant __________________________ _________________________________________________________________________ _________________________________________________________________________ ___________________________ Staff Members Name

______________________ Staff Members Signature

___________________________ Date Note – this form must immediately be forwarded to the Gambling Contact Officer Action Taken

Person Taking Action

Signature of Person Taking Action

Referred to Gambling Contact Officer

Reported to the Licensee

Complainant advised of action or inaction and reasons Complainant advised complaint can be made to the Commission Gambling Incident Register/Gambling Problem Register completed Gave person advice / information about counseling and advisory services

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Date

Employee Declarations

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RESPONSIBLE GAMBLING EMPLOYEE DECLARATION 

I have read and understand the Club’s policy statements with regard to problem and underage gambling. I recognise that problem gambling can affect our own employees as well as Club members and guests



I am aware of the fact that for some patrons, gambling may become an addiction, resulting in a habit that can rule and possible ruin their lives. I will stringently enforce all Club policies and ACT laws regarding problem gambling



I will stringently enforce all Club policies and ACT laws regarding underage gambling



I acknowledge that if I fail to enforce all Club policies and ACT laws with regard to Responsible Gambling my employment position with the Club will be reviewed

Signed by

________________________________ EMPLOYEE NAME

______________________ DATE

________________________________ EMPLOYEE SIGNATURE

Witnessed by

________________________________ WITNESS NAME

______________________ DATE

________________________________ WITNESS SIGNATURE

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PROBLEM GAMBLING PROCEDURES EMPLOYEE DECLARATION Staff Procedures Under the Code of Practice, Clubs are obliged to assist patrons who request help with controlling their gambling. Clubs are also required to offer assistance to patrons who are believed to have a gambling problem, even if those patrons have not actually requested help. In both instances, it is important that Staff respond sensitively and sensibly. Staff must ensure that privacy and confidentiality are maintained. Do not disclose information to anyone who does not have a right to know and do not disclose information to a patron’s family and friends. The following procedures must be adhered to: Patron Asks for Help When a patron approaches you for assistance or advice relating to problem gambling, or when a patron asks you to exclude / bar them from the gaming facilities:  Invite the patron to a private area 

Listen to the patron, without disagreeing



Provide information (including written information) about counseling services and selfexclusion



Invite them to speak with the Gambling Contact Officer



Inform the Gambling Contact Officer by completing a Gambling Incident Register form. Immediately forward this form to the Club Manager / Assistant Manager



If a patron wishes to speak with the Gambling Contact Officer as a matter of urgency, contact details are held at Club Reception. You should contact the Gambling Contact Officer and arrange a suitable time

Behaviour Indicates Problem Gambling When you believe a patrons behaviour indicates they have a gambling problem, you must report details to the Gambling Contact Officer. Possible indicators include:  Conduct indicating inability to manage gambling activities including o admitting being unable to stop gambling o expressing concern about time or money spent gambling o admitting spending money needed for day to day living expenses o disagreement with family or friends concerning gambling behaviour  Seeking credit for gambling  Borrowing money to gamble If you believe a patron displays this type of behaviour, you must adhere to the following procedures:  Deal with any security issues, according to Club policy 

Inform the Gambling Contact Officer by completing a Gambling Incident Register form and immediately forward it to the Club Manager / Assistant Manager



Be observant of the patron’s behaviour

Family or Friends of Patron Ask for Help When a patron’s relative or friend approaches you for assistance or advice relating to problems gambling, or asks you to exclude / bar them from the gaming facilities: -

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Invite them to a private area



Avoid talking about the individual with their family or friends



Listen to them without disagreeing



Provide information (including written information) about counseling services and selfexclusion



Invite them to speak with the Gambling Contact Officer



Inform the Gambling Contact Officer by completing a Complaints Register form. Immediately forward this form to the Club Manager / Assistant Manager



If they wish to speak with the Gambling Contact Officer as a matter of urgency, contact details are held at Club Reception. You should contact the Gambling Contact Officer and arrange a suitable time

I _____________________________________ have read and fully understand the above procedures.

SIGNED

___________________________

DATE _______________________

WITNESS

___________________________

DATE _______________________

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UNDERAGE GAMBLING POLICY EMPLOYEE DECLARATION Underage gambling is not permitted in the Club and responsibility for preventing minors from entering bar and gaming areas, or being served with gaming change, rests with Management and Staff. It is the responsibility of all staff to ensure that persons under the age of 18 do not gamble or enter restricted areas of the Club. The following is the ONLY accepted procedure to be observed by all staff in determining proof of age: When should a customer be asked for identification? If you are in doubt about a person’s age, you must ask for identification. What form of identification does the Ainslie Football & Social Club permit an employee to accept as proof of age? The ONLY acceptable forms of identification are as follows:  Current Driver’s Licence  Current Proof of Age Card  Current Passport When checking identification, staff must adhere to the following standards:  The identification is actually held by the staff member by having the identification removed from a wallet / purse / card holder etc  The date of birth is checked to establish the age of the patron – the identification must place the holder at 18 years of age or greater  The date of birth is checked for any tampering  The identification is checked to ensure it is current. Identification which is not current, is not acceptable  The identification is checked for any bumps or raised areas which may indicate the identification has been tampered with  The photo is checked to ensure it is the person presenting the identification paying close attention to physical features such as eye colour, nose, freckles, moles What do you do if identification is not produced? Should the accepted form of identification not be produced, staff must not serve liquor to that person, must advise other service staff of the situation and must contact the Duty Manager immediately. What is the procedure if a customer does have the acceptable form of identification but you are still in doubt about the customer’s age? Any staff member, who is uncertain as to the validity of the identification, must not serve that person, must advise other service staff of the situation and must contact the Duty Manager immediately. What are the established procedures to be followed by the Duty Managers? Should the accepted form of identification not be produced, the Duty Manager will ask the visitor to leave the premises immediately and will advise service staff and reception staff. Should the accepted form of identification be produced, but the staff member is in doubt about the person’s age, the Duty Manager must check the photo on the identification together with a copy of their signature (compared with the signature on the identification). It is then at the discretion of the Duty Manager as to whether the person can remain on the premises. At all times, the Duty Manager’s decision, irrespective of any identification shown,

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will be final. If there is any doubt, then the person must be asked to leave the premises immediately. The Duty Manager must advise service staff and reception staff of their decision.

I _____________________________________ have read and fully understand the above policy.

SIGNED

___________________________

DATE _______________________

WITNESS

___________________________

DATE _______________________

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CASH PAYMENT LIMITS POLICY EMPLOYEE DECLARATION

Using Regulation 23 of the Australian Capital Territory Gaming Industry Gambling & Racing Control (Code of Practice) Regulations 2002, as a guide, the following maximum cash restrictions apply, to any single payment: 

Patrons with Gaming Machine winnings of $1200 or more, will receive a maximum of $1200 in cash, with the remainder being paid by cheque or electronic funds transfer



Patrons with Keno / Housie winnings of $1000 or more, will receive a maximum of $1000 in cash, with the remainder being paid by cheque or electronic funds transfer



Patrons with TAB / Sportsbet winnings of $5000 or more, will receive a maximum of $5000 in cash, with the remainder being paid by cheque or electronic funds transfer

Any cheques not collected within seven (7) days of issue, will be forwarded to the patron by mail.

I _____________________________________ have read and fully understand the above policy.

SIGNED

___________________________

DATE _______________________

WITNESS

___________________________

DATE _______________________

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Further information on the Responsible Conduct of Gambling can be obtained through the ACT Gambling and Racing Commission www.gamblingandracing.act.gov.au

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