Self-Certified & Voluntary C. Personnel

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Program Review and Certification Standards: Self-Certified & Voluntary C. Personnel Standard C1

Guideline C1

Monitoring Method

The agency has an  The agency has a written organizational chart personnel policy and procedure and written personnel manual that addresses all the policies detailing points listed, as well as a process employee for disseminating them to responsibilities, rights, employees. roles, benefits, job description, attendance  The manual is available for review requirements, and regularly updated. grievance procedures, hiring and termination  Agency has an organizational procedures, annual chart. employee review protocol, hours of operation, confidentiality and the agency’s compensation and benefits plan. Employees receive these policies upon employment and updates to these policies are provided upon revision. Discussion and Basis for Conclusion

Self-certification

Conclusion  Compliant

Certifying Official*

Tier

Program Type

3

All programs

 Compliant with conditions  Noncompliant  N/A

Agency: Date of Review: 1 S:\Resource Allocation\Program Review & Certification\2016\Standards\new format\C Standards_Self-Certified & Voluntary.docx

Program Review and Certification Standards: Self-Certified & Voluntary C. Personnel Standard C2

Guideline C2

Monitoring Method

The agency has an employee and volunteer code of conduct that is distributed to all new employees and volunteers.

 In addition to having a written code of conduct, the agency has a process for ensuring that each employee and volunteer receives the code of conduct.

Self-certification

Conclusion

Certifying Official*

 Compliant

Tier 3

Program Type All programs

 Compliant with conditions  Noncompliant

 The agency has a process for disseminating updates to the code of conduct to its employees and volunteers. Discussion and Basis for Conclusion

 N/A

This standard changed from Voluntary to Tier 3.

Standard C4 Program staff receive training in the following areas: (1) Agency operating procedures; (2) Relevant community resources and social service programs, and;

Guideline C4

Monitoring Method

 The agency has a policy for ensuring Self-certification that each new employee receives initial training within the first 12 months of employment or probationary/orientation period whichever comes first and that employees maintain certification where applicable.

Conclusion  Compliant

Certifying Official*

Tier

Program Type

3

All programs

 Compliant with conditions  Noncompliant

Agency: Date of Review: 2 S:\Resource Allocation\Program Review & Certification\2016\Standards\new format\C Standards_Self-Certified & Voluntary.docx

Program Review and Certification Standards: Self-Certified & Voluntary C. Personnel (3) Customer service techniques.

 Employees should receive said training at least once every two years.

 N/A

 The agency has a tracking system that identifies when each employee needs to receive training again. Discussion and Basis for Conclusion

Standard C5 The agency encourages and supports appropriate planning for staff professional development.

Guideline C5

Monitoring Method

 The agency has a policy that states Voluntary selfits practices regarding staff certification participation in professional development activities, as well as whether or not funds are available for employees’ professional development.

Conclusion  Compliant

Certifying Official*

Tier

Program Type

Vol

All programs

 Compliant with conditions  Noncompliant  N/A

Discussion and Basis for Conclusion

Agency: Date of Review: 3 S:\Resource Allocation\Program Review & Certification\2016\Standards\new format\C Standards_Self-Certified & Voluntary.docx

Program Review and Certification Standards: Self-Certified & Voluntary C. Personnel Standard C7

Guideline C7

Monitoring Method

Program staff: attends  Program staff can describe applicable system attendance at meetings convened (Adult/Family System by CSB. Examples of program Operations Workgroup staff include program and/or Overflow managers/supervisors, case Workgroup, Permanent managers, resource specialists, Supportive Housing intake specialists, outreach Roundtable, Stable specialists, and mobile support Families Operations staff. Workgroup) and key partner meetings (Columbus Coalition for the Homeless); trainings and capacity building activities convened by CSB to share information; receives capacity building assistance and/or assure coordinated planning, implementation and delivery of services and housing; facilitates focus groups open to stakeholders. Discussion and Basis for Conclusion

Self-certification

Conclusion  Compliant

Certifying Official*

Tier

Program Type

3

All programs

 Compliant with conditions  Noncompliant  N/A

Agency: Date of Review: 4 S:\Resource Allocation\Program Review & Certification\2016\Standards\new format\C Standards_Self-Certified & Voluntary.docx

Program Review and Certification Standards: Self-Certified & Voluntary C. Personnel

Standard C10 All staff and volunteers are identifiable to clients and visitors.

Guideline C10

Monitoring Method

 Agency has a discernible method for ensuring staff and volunteers are readily and easily identifiable. This can be achieved by staff nametags, shirts, or uniforms.

Self-certification

Conclusion  Compliant

Certifying Official*

Tier

Program Type

3

All programs

 Compliant with conditions  Noncompliant  N/A

Discussion and Basis for Conclusion

*Certifying official must sign.

Agency: Date of Review: 5 S:\Resource Allocation\Program Review & Certification\2016\Standards\new format\C Standards_Self-Certified & Voluntary.docx