Streamline operations, boost productivity and

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When the alarm sounds, first responders have to be ready to go. If an emergency vehicle—an ambulance, a fire truck or a police car—is out of commission or unavailable, it can slow response during a critical situation.

Streamline operations, boost productivity and maximize routing with Verizon Field Force Management solutions.

Public safety services cannot operate effectively without the ability to share information and resources with their disciplines and jurisdictions.1

An alliance of 17 independent fire protection districts in Kentucky is responsible for coordinating emergency response operations between fire districts in the county, which spans more than 300 square miles. With multiple districts spread across the county, the agency realizes it’s more important than ever to know where resources— personnel and vehicles—are at all times, and to be able to communicate with them. The client sought a more reliable and efficient way to coordinate resources and exchange critical information between command centers and response teams.

and equipment. Mobile devices allow secure, two-way communication between command headquarters and fire responders. GPS tracking capabilities let the agency know exactly where resources are at all times—whether personnel or engines—to quickly determine which units are closest to an incident and available. GPS tracking guides responders to the scene via the quickest and most direct routes. If the response unit misses a turn, the route is automatically recalculated with updated directions. All this real-time data speeds over the Verizon 4G LTE network to ensure reliable communication—from the initial notification to tactical operations—and rapid response when seconds count.

Field Force Management solutions offer near real-time visibility into the activity and performance of your mobile workforce—no matter where you are.

Field Force Management offers an end-to-end view into field operations and performance.

To help the customer meet this objective, Verizon offered a complete Field Force Management solution, equipping each fire district with tablets and GPS software. At the heart of this solution is a powerful, Web-based application that gives command centers near real-time situational awareness of all crews

Field Force Management solutions from Verizon offer continuous, real-time awareness into field operations and employee performance. A cloud-based management application helps managers keep tabs



Use Case

on activities in the field and make quicker decisions. Workers in the field can easily clock into shifts, accept jobs and update work status—all from their smartphones and tablets. Field Force Management solutions also help you: • Stay connected to field teams in real time to boost productivity and profits. • Know the movement of team members throughout the day. • Automatically capture time in the field with wireless timecards. • Keep crews safe with instant mobile alerts. • Schedule, assign and route workers to job locations. • Track site activity and get timely job status updates from the field. • Complete more service calls each day. • Create more efficient travel routes. • Save travel time and fuel costs between jobs. • Encourage individual accountability.

Public safety operations require effective command, control, communications and information-sharing capabilities to launch well-coordinated, timely responses. Field Force Management offers just that. Field Force Management solutions from Verizon can benefit a wide range of industries. Here are just a few examples:

Energy and utilities Energy and utilities companies are responsible for a full range of field operations, from shortcycle emergency work, to meter services and maintenance and inspection jobs. Field Force Management solutions keep you connected to remote teams in real time. You gain a clearer picture of what’s happening in the field to better manage schedules and streamline work processes. And your remote workforce has access to all the tools and information they need, so they can complete their work wherever they are.

By understanding how remote employees spend their time, utilities can fine-tune operational performance, translating time savings into increased order completion— and customer satisfaction.

Industrial, oil and gas Companies that offer oil, gas and industrial services often need to react to emergency situations, from leaks to equipment malfunctions. Field Force Management solutions can help you get the right technicians on the scene without delay. Even everyday operations can run smoothly with crystal-clear visibility into the activity and performance of your mobile workforce.

Choose the best network. Verizon has America’s largest 4G LTE network. Which is only one of the countless reasons more people choose us, stay with us and recommend us over any other network.

Construction To compete today, you’ve got to shave minutes and dollars from schedules and budgets, while juggling the changing status of crews moving across multiple sites. But it’s hard to manage what you can’t see. Field Force Management solutions keep you informed on what’s going on in the field, so you can make sure resources are available and ready to go when and where they’re needed. Know about arrivals and deliveries, work-order changes, job delays or employees approaching overtime.

1. Top Priority: A Fire Service Guide to Interoperable Communications, International Association of Fire Chiefs, 2005. http://www.in.gov/ipsc/files/Fire_InteropHandbook.3.05.pdf Network details & coverage maps at vzw.com. © 2015 Verizon. UC00731015

Learn more. Ready to experience the benefits of advanced Field Force Management solutions in your business? Contact your Verizon Wireless business specialist today.