Technology Support Specialist
Recruitment Pack June 2018
Technology Support Specialist Recruitment Pack
Dear Prospective Candidate Re: Technology Support Specialist (Full Time) Thank you for your interest in the position of Technology Support Specialist. Kent Union is a successful, vibrant and exciting organisation with a bright future ahead of us. We have achieved a great deal in the last few years, more than doubling in size to our current £11million turnover, 500 employees and 2,000+ volunteers. We were re-accredited with Investor in People Gold status in December 2014, and were accredited with Leaders in Diversity in 2013; we were the first students’ union in the UK to achieve Investing in Volunteers status and we have been included in the Sunday Times 100 Best Not-For-Profit Organisations to Work For, for 9 years, placed 38th for 2018. The Technology Department is fundamental to our organisation. This is an exciting, diverse role, which will require the successful applicant to provide front line technical support for Kent Union, whilst also holding responsibilities for set up and maintenance of new and existing equipment. Working alongside the Head of Technology, this role will require the postholder to maintain technology systems which are robust, efficient and represent value-formoney. The role will offer opportunities to play an active role in all development projects for the Union, ensuring technology is utilised effectively in all services and spaces. This includes the introduction and development of new equipment or technologies for Kent Union as well as the opening of our new purpose built students’ union building in 2022. The post holder will also support the running of live events; working with Kent Tech, our sound and lighting service, as well as supporting our Media Centre groups, CSRfm, KTV and Inquire. This is a diverse role which comprises project work alongside maintaining the smooth running of complex IT and AV systems; it will require the post-holder to have a flexible approach, adaptability skills and a willingness to learn. This pack should provide everything you need to support your application. It contains:
Job description Person specification Copy of full advert Summary conditions of appointment Summary governance and management arrangements Application and selection process and timetable
If you require further information about the role please contact Lloyd Wilson on 01227 824834. Yours faithfully Lloyd Wilson Head of Technology 2|Page
Technology Support Specialist Recruitment Pack
Job Description – Technology Support Specialist Department: Technology Reports to: Head of Technology Role Purpose: The post holder will be required to support the department with the delivery of IT, Audio Visual and payment solutions across the organisation and provide front line support to our staff, volunteers and partners. Duties and Responsibilities Financial Responsibilities: 1. To support the department in processing financial paperwork including invoices, purchase orders and internal transfers, ensuring value for money at all times. Responsibility for People 1. To provide support and training to staff giving our users confidence in using our IT/AV systems and new technologies. 2. Responsible for attending all scheduled training and mentoring sessions. 3. Follow Health & Safety, electrical safety and working at heights policies and carry out risk assessments. Operational Duties 1. To provide IT & AV support to our staff and volunteers with printing, wireless, MS Office, mobile device or general technical queries. 2. Logging and responding to incidents and queries using the HelpDesk system in a timely manner ensuring quality of service. 3. To install, configure, test and deploy IT and AV equipment or systems. 4. To help develop and maintain the IT asset database. 5. Ensure technical equipment such as PCs, laptops, servers, printers, till systems are operational and carry out regular maintenance tasks. 6. Provide support for our till systems throughout our commercial outlets. 7. To assist with processing electrical disposals including running data destruction processes. 8. To assist in the deployment and maintenance of our Windows 10 staff image and Mac media suite. 9. Liaising with the University Information Services Department, external suppliers and partners. 3|Page
Technology Support Specialist Recruitment Pack
10. Support the Media Centre in the management of their TV, Radio, editing and card entry systems. 11. Supporting our live events and outside broadcasts with active involvement in Kent Tech sound and lighting, CSRfm, KTV and Inquire newspaper. 12. Project work on initiatives to improve our IT service provisions 13. Comply with relevant legislation such as Data Protection Act, GDPR, PCI DSS, software licensing and ensure our staff are following required procedures. 14. Assist in the maintenance and setup of sound, lighting and video equipment. 15. To support the delivery of the Technology Strategy 16. Undertake any other duties as may be reasonably required by the department or organisation. Expected Behaviours 1. To attend training sessions, and appropriate meetings as and when required by Kent Union. 2. To contribute to the positive image of Kent Union with students, University and the local community. 3. To lead by example and demonstrate a full understanding of the organisations democratic structures. 4.To encourage and promote the highest standards of ethical and environmental behaviour ensuring that the department minimises its environmental impact and carbon footprint per full time employee. 5. To act as an ambassador for Kent Union and show loyalty to the organisation, abiding by the Union’s Constitution, policies and procedures at all times. 6. To undertake other tasks and responsibilities compatible with the level and nature of the post as required by the Technical Manager. Summary of terms
This is full time position with starting salary of £24,073 Hours of work: 35 hours/week Normal place of work is Canterbury but expected to work at our Medway campus as necessary Working pattern: Typically 9am-5pm Monday to Friday with 1 hour lunch break however required to provide occasional evening and weekend cover for events
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Technology Support Specialist Recruitment Pack
This job description does not form part of the contract of employment.
Person Specification Job title: Technology Support Specialist Essential
Qualifications Educated to degree level or equivalent Health and Safety Qualification (eg. IOSH) Relevant specialist of technical qualification (eg. ITIL) Experience Experience of working in a support environment Working with and troubleshooting Microsoft operating systems Working with and troubleshooting Mac OS X Experience with wireless configuration for mobile devices Troubleshooting network printer issues Building and configuring PCs and Macs Diagnosing hardware and software faults Server configuration and maintenance Live event experience and setup of AV, Sound and Lighting equipment Experience working with EPOS till systems Knowledge A good knowledge of PC/Mac installation, configuration and networking Excellent knowledge of Microsoft Office packages and Adobe Creative Cloud Knowledge of Windows Server 2012/16 roles, in one or more of the following: Hyper-V, IIS 8, file shares, MS SQL Anti-virus management/client distribution Knowledge of sound, lighting and video equipment including PA systems, microphones, stage lighting and projectors Knowledge of PHP programming Skills & Ability Ability to think logically to problem solve with efficiency
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Technology Support Specialist Recruitment Pack
A skilled and committed user of IT, enabling efficiencies and improved service through the use of technology
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A firm commitment to standards of excellence, thoroughness, perseverance and good attention to detail
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Excellent communication skills, with the ability to communicate clearly and concisely, choosing the most appropriate method of communication for the audience
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An effective and highly capable individual who is punctual, friendly and has a positive attitude, takes pride in own work and that of team members and provides the highest standards of customer service
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Values, Attitudes and Personal Style Evidence of commitment to continuing personal and professional development A firm commitment to equality of opportunity; an individual who values diversity, shows respect for all people and works well with people who have different ideas, perspectives and backgrounds A team player, who helps others to build a successful team, celebrates others’ successes and supports others to achieve individual and team goals A responsible individual who is committed to Kent Union’s values, will take steps to reduce the organisation’s impact upon the environment and support efforts to give something back to society
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Technology Support Specialist Recruitment Pack
Technology Support Specialist Annual Salary: £24,073 35 hours per week 37 days annual leave rising to 42 days Generous pension scheme Thank you for your interest in the position of Technology Support Specialist. Kent Union is a successful, vibrant and exciting organisation with a bright future ahead of us. We have achieved a great deal in the last few years, more than doubling in size to our current £11million turnover, 500 employees and 2,000 volunteers. We were re-accredited with Investor in People Gold status in December 2014, and were accredited with Leaders in Diversity in 2013; we were the first student’s union in the UK to achieve Investing in Volunteers status and we have been included in the Sunday Times 100 Best Not-For-Profit Organisations to Work For, for 9 years, placed 38th for 2018. The Technology Department is fundamental to our organisation. This is an exciting, diverse role, which will require the successful applicant to provide front line technical support for Kent Union, whilst also holding responsibilities for set up and maintenance of new and existing equipment. Working alongside the Head of Technology, this role will require the postholder to maintain technology systems which are robust, efficient and represent value-formoney. The role will offer opportunities to play an active role in all development projects for the Union, ensuring technology is utilised effectively in all services and spaces. This includes the introduction and development of new equipment or technologies for Kent Union as well as the opening of our new purpose built students’ union building in 2022. The post holder will also support the running of live events; working with Kent Tech, our sound and lighting service, as well as supporting our Media Centre groups CSRfm, KTV and Inquire. This is a diverse role which comprises project work alongside maintaining the smooth running of complex IT and AV systems; it will require the post holder to have a flexible approach, adaptability skills and a willingness to learn. For an informal conversation about this opportunity, please contact Lloyd Wilson on 01227 824834. For an application pack, please visit http://www.kentunion.co.uk/careers/ Closing date for applications: 13 July 2018 - midday Interviews: 23 July 2018
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Technology Support Specialist Recruitment Pack
Summary Conditions of Appointment Salary This post is at Grade 6.1 of Kent Union’s current pay scale, £24,073. Staff normally move up one incremental point annually, subject to performance. Contract Length The post is full time, permanent. Probationary arrangements This post is subject to a 6-month probationary period, with 1, 3 and 6-month reviews. Notice Period The notice period for this position is one month. Annual Leave Entitlement The post holder is entitled to 23 days’ leave, increasing by 1 day a year to a maximum of 28 days; 6 ‘customary’ days’ leave, normally taken over Christmas; and the 8 statutory leave days for England. Total entitlement is therefore 37 days in year 1, rising to 42 days after 5 years. Pension The post holder is entitled to join Kent Union’s Career Average Related Earnings (CARE) pension scheme with salary sacrifice, in which Kent Union contributes 16% and employees contribute 6% of salary. Alternatively, the post-holder can join a personal pension scheme through Scottish Equitable, in which Kent Union contributes 6% and employees contribute 3% of salary. Hours of Work The contracted hours are 35 hours per week; additional hours where deemed necessary with occasional evenings or weekends. Work-Life Balance Kent Union is committed to facilitating a healthy work-life balance and has cutting edge flexible working policies, including extensive maternity, paternity and grand-parent leave; generous adoption and parental leave entitlement; facilities for sabbatical leave; the option to work from home on occasion and time off for volunteering. Equality of Opportunity Kent Union is committed to the principles of equality of opportunity and will endeavour to meet the needs of any candidate who fulfils the requirements of the person specification.
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Technology Support Specialist Recruitment Pack
Summary Governance and Management Arrangements Why we’re here - our mission We are a charity that supports students at the University of Kent; we:
Stand up for students Help them have the best time at Kent Prepare them for life after Kent
Why we do it - our beliefs We believe every student at the University of Kent should have the opportunity to try out new experiences, have fun, make new friends and be part of a community; we believe every student should have the opportunity to fulfil their potential in life, have a voice in society and make a difference. We believe that Kent Union is integral to empowering students to realise this belief. Where we’re going - our vision Our Vision is for students at Kent to have one of the best student experiences on the planet, to be the best students’ union in Europe and to be a world class employer in the Not-forProfit Sector; we know this is ambitious, but our strategic plan, our culture, our values and our mission will help us achieve our vision. How we’re perceived - our values
Bold – we are brave and courageous; we stand up for students’ rights; we are innovative and we challenge the status quo Inclusive - we welcome all people and appreciate their uniqueness; we are champions of equality and diversity Supportive – we look out for people; we want students to succeed in life so we offer transformative experiences for them to get involved in; we ensure our staff have a healthy work-life balance
Legal Status Kent Union is an unincorporated association and a registered charity. The Union has a Board of Trustees, which is legally responsible for all aspects of the organisation. Democratic Structures Kent Union is a membership organisation; all students at the University of Kent are automatically members of Kent Union. The membership provides strategic and political 9|Page
Technology Support Specialist Recruitment Pack
direction through the Union’s democratic structures, including petition and feedback mechanisms, all student votes, referenda, the Annual General Meeting, a Campaigns Forum, Executive Committee and seven elected Trustees. The Trustees The Trustees of Kent Union are the five ‘sabbatical officers’, four ‘external’ trustees and four ‘student’ trustees. The sabbatical officers and two of the student trustees are elected each year by and from the student membership of Kent Union. The sabbatical officers take a year out of their studies (or immediately after graduating) to serve as a trustee; they can stand for re-election for a second year if they choose, but can serve for no more than two years. Unlike the trustees of most registered charities, the sabbatical officers are paid a living allowance and work a normal working week. The four student trustees have all the responsibilities of being a trustee, but are still studying and fulfil their duties on a ‘part-time’ and voluntary basis. Two of the four student trustees are elected by cross-campus ballot and take office on 1st July each year; the other two student trustees are selected via a recruitment process in the October of each year. Staff and Management Structure Kent Union employs approximately 500 staff to provide services for its members. Staff are of two types – approximately 360 student staff, who work whilst completing their studies at the University of Kent; and approximately 140 career staff – professionals who have made working at Kent Union part of their career. The Board of Trustees oversees the work of staff through the Chief Executive and Director Group, who in turn manage staff through the 15 senior managers, each of whom is responsible for one of the Union’s Departments or a strategic function. Application and Selection Process and Timetable Recruitment and Selection Timetable 22 June 13 July - midday 23 July
Advertise position Applications close Interviews
Applications To apply please download and complete an application form from our recruitment website http://www.kentunion.co.uk/careers and email it, along with the Equal Opportunities Monitoring form to
[email protected]; please ensure that you pay particular attention in your application to detailing how you meet the requirements of the person specification. The Equal Opportunities Monitoring Form will be separated from applications prior to short-listing. Completed applications must be received by midday on 13 July 2018.
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Technology Support Specialist Recruitment Pack
Website Kent Union’s website contains further background information about Kent Union to help potential applicants. Potential applicants are encouraged to look at the website prior to applying; the website address is www.kentunion.co.uk Further Information and Questions for an informal conversation, further information or any questions about this opportunity, please contact Lloyd Wilson, Head of Technology on 01227 824834.
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