Tesco at a glance

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Tesco Bank

Tesco Bank is the UK’s largest supermarket bank. Since launching in 1997 we have grown to 6.5 million customer accounts across a range of products and services. In 2011/12 the bank’s revenue was £1bn and the profit was £168m. Our aim is to be the financial services provider of choice for Tesco customers by offering good service and great value, and rewarding loyalty. Tesco Bank is now one of the UK’s largest internet banks, with 75% of its business online.

Online retailing

We launched Tesco.com in 2000. Since then we have become the world’s largest online grocery retailer. Our Tesco Direct website now offers more than 75,000 products.

dunnhumby

dunnhumby is a world leader in customer insight. Wholly owned by Tesco, it played a key role in the development of Tesco Clubcard, which first launched in the UK in 1995 and has since been rolled out to all our international markets. dunnhumby’s insight continues to help us stock the right products, optimise prices, run relevant promotions and communicate personalised offers for customers.

Community

We are determined that every Tesco store and business is valued and trusted by local people because we do the right thing. Working with customers, suppliers, charities and NGOs, our colleagues around the world are making a lasting difference to the communities we live and work in, and fulfilling our five Community Promises. Buying and selling our products responsibly We’re working with hundreds of local producers, stocking more of their products in our stores and we’ve established Supplier Academies to support small suppliers to grow their brands. Caring for the environment We’re making progress towards our target to be a zero-carbon business by 2050. Last year we opened our first zero carbon store in Asia and the Carbon Disclosure Project named us the top retailer in the world for carbon reporting and performance. Actively supporting local communities Over 4,500 long-term unemployed people have now got back into work through our UK Regeneration Partnership programme.

Last year we donated £74.5 million to charities and good causes and in 2012/13 aim to raise £10 million for our UK charity of the year. Providing customers with healthy choices 8.7 million people participated in our sporting events and partnerships last year and we are developing more healthy ranges across the Group. Creating good jobs and careers We invested £30 million in our Asia training academy and over the next two years we’re creating 20,000 new jobs in the UK.

Tesco at a glance Tesco is one of the world’s leading multi-channel retailers with operations in 13 countries. Our half a million colleagues work to earn the lifetime loyalty of our customers and put our responsibilities to communities at the heart of what we do.

Information correct at end of February 2012

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Our values

Tesco around the world

Our values sit at the heart of the business: • No one tries harder for customers • Treat people how we like to be treated

US

Our vision

• Most highly valued by: – The customers we serve – The communities in which we operate – Our loyal and committed staff – Our shareholders • A growth company • A modern and innovative company • Winning locally, applying our skills globally

Tesco in the UK We’re the largest retailer in the UK, and our domestic market accounts for around one-third of our selling space and two-thirds of total sales. We have a multi-format approach, operating hypermarkets, superstores and convenience stores.

£72.0bn

UK Stores

Group sales

1,427

Group profit before tax

6,234 Stores

112.4m

Express

People

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Europe

£9.9bn

Czech Republic Started trading: 1996

Hungary Started trading: 1995

Poland Started trading: 1996

Revenue

322 Stores

212 Stores

412 Stores

£529m

Republic of Ireland Started trading: 1997

Slovakia Started trading: 1996

Turkey Started trading: 2003

Profit

137 Stores

120 Stores

148 Stores

£10.8bn

China Started trading: 2004

Malaysia Started trading: 2002

Revenue

129 Stores

45 Stores

£737m

South Korea Started trading: 1999

Thailand Started trading: 1998

Profit

458 Stores

1,092 Stores

India We have an exclusive franchise agreement with Trent, the retail arm of the Tata group, to support the development of their Star Bazaar format.

Asia

Metro

190 Superstores

471

Sq ft of space

520,000

China India Malaysia South Korea Thailand

2,979 stores £42.8bn Revenue £2.5bn UK Profit

Tesco in numbers

£3.8bn

Asia

Czech Republic Hungary Poland Republic of Ireland Slovakia Turkey

Started trading: 1924

A strategy for the new decade

• To grow the UK core • To be an outstanding international retailer in stores and online • To be as strong in everything we sell as we are in food • To grow retail services in all our markets • To put our responsibilities to the communities we serve at the heart of what we do • To be a creator of highly valued brands • To build our team so that we create more value

Europe

Extra

230

US

£0.6bn Revenue

Started trading: 2007

185 Stores

£(153)m Loss

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