Visa Credit Card Terms and Conditions Of Use Important Note: This document forms part of your credit contract and should be read with the Credit Card Contract Schedule which also forms part of your credit contract. Related Services – Terms and Conditions •
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You may also access our internet banking and telephone banking services with your Visa card. You will be given separate terms and conditions if you decide to take up any of these services. Copies of all terms and conditions and our fees and You should also read our Privacy Brochure which sets Charges and Privacy Policy(s) are available from out our Privacy Policies and Procedures. the Credit Union and on our website at Copies of all terms and conditions and our fees and www.scu.net.au. Charges and Privacy Brochure(s) are available from the Credit Union and on our website at www.scu.net.au. Sydney Credit Credit Union Union Ltd Ltd (SCU) (SCU) Sydney ABN 93 087 650 726 ABN 93 087 650 726 AFSL 236 476 Australian Credit Licence Number 236 476 AFSL 236 476 Australian Credit Licence Number 236 476
Date of issue: 4 June 2018
Contents:
1. Definitions Contents: 2. The Credit Card Contract 1. Account Activation and Card Security Definitions 3. 2. Additional Cardholders The Credit Card Contract 4. 3. 5. Account Activation and Card Security Credit Limit 4. 6. Additional Cardholders Codes of Practice 5. 7. Credit Limit Using the Credit Card Account 6. 8. Codes of Practice Authorisations 7. 9. Using the Credit Card Account Standing Authorities 8. Credit Card Acceptance Authorisations 10. 9. Balance Transfer Standing Authorities 11. 10. Interest Credit Card Acceptance 12. 11. 13. Balance Transfer Interest Rates 12. 14. Interest Fees and Charges 13. 15. Interest Rates Using the Card Outside Australia 14. 16. Fees and Charges Statements 15. 17. Using the Card Outside Australia Payments 16. 18. Statements Application of Payments 17. 19. Payments Default 18. 20. Application of Payments Closure of the Account and Cancellation of the Card by us 19. Closure of the Account and Cancellation of the Card by you Default 21. 20. When the Account is Closed or a Card is Cancelled Closure of the Account and Cancellation of the Card by us 22. 21. Change of Address Closure of the Account and Cancellation of the Card by you 23. 22. Changes to the Contract When the Account is Closed or a Card is Cancelled 24. 23. Card Renewal Change of Address 25. 24. 26. Changes to the Contract No Waiver 25. 27. Card Renewal Assignment 26. 28. No Waiver Commissions and Related Payments 27. 29. Assignment Evidence 28. 30. Commissions and Related Payments National Credit Code 29. 31. Evidence Privacy 30. 32. National Credit Code Credit Card Security Guidelines 31. 33. Privacy Error or Dispute Resolution 32. 34. Credit Card Security Guidelines BPAY 33. 35. Error or Dispute Resolution Regular Payments Arrangements 34. 36. BPAY Mistaken Internet Payments Information Statement Information Statement Information Statement
The Credit Card Offer The Credit Card Offer The Credit Card is offered to you on the terms and conditions set out in these
Terms and Conditions of Use and in the Credit Card Contract Schedule. Together, The Credit Card is offered to you on the terms and conditions set out in these these documents govern the use of the card and all transactions on the account. Terms and Conditions of Use and in the Credit Card Contract Schedule. Together, In the event of any inconsistency between these Conditions of Use and the Credit these documents govern the use of the card and all transactions on the account. Card Contract Schedule , the Credit Card Contract Schedule will prevail. In the event of any inconsistency between these Conditions of Use and the Credit Card Contract Schedule , the Credit Card Contract Schedule will prevail. Please read the Credit Card Contract Schedule and these Conditions of Use carefully. You should also read the information statement “Things you should Please read the Credit Card Contract Schedule and these Conditions of Use know about your proposed credit contract”. carefully. You should also read the information statement “Things you should know about your proposed credit contract”. If you have any questions concerning these documents, please contact us on 13 61 91. If you have any questions concerning these documents, please contact us on 13 61 91. (NB. This document does not contain all the information we are required by law to give you before the contract is made. Further information is (NB. This document does notContract contain all the information we are required contained in the Credit Card Schedule). by law to give you before the contract is made. Further information is contained in the Credit Card Contract Schedule). These Conditions of Use take effect on and from 12 March 2014 except as otherwise advised in writing and replace all VISA Credit Card Conditions of Use These Conditions of Use take effect on and from 01 2014 except as These Conditions of Use take effect on and from 12 September March 2014 except as previously issued. otherwise advised in writing and replace all VISA Credit Card Conditions of Use otherwise advised in writing and replace all VISA Credit Card Conditions of Use previously issued. previously issued.
1 • SCU Visa Credit Card Terms & Conditions
1. Definitions In these Conditions of Use and the Letter of Offer: account means the account we set up to record transactions under the contract. 1. Definitions additional cardholder means a person you nominate and to whom we issue an In these Conditions of Use and the Letter of Offer: additional card. account means the account we set up to record transactions under the contract. annual percentage rate means the annual percentage rate or rates set out in additional cardholder means a person you nominate and to whom we issue an the Letter of Offer and, if varied, the rate as varied. additional card. ATM (Automatic Teller is an EFT terminal, which we advise can be annual percentage rateMachine) means the annual percentage rate or rates set out in used to obtain a cash advance with the use of the card and PIN. the Letter of Offer and, if varied, the rate as varied. available credit amount means the amount obtained by subtracting from the ATM (Automatic Teller Machine) is an EFT terminal, which we advise can be credit limit: used to obtain a cash advance with the use of the card and PIN. - the negative (debit) balance (if any) of the account at that time; available credit amount means the amount obtained by subtracting from the - any uncleared funds that have been applied to the account (if any); and credit limit: the amount of all authorised transactions not yet debited to the account - the negative (debit) balance (if any) of the account at that time; (if any). - any uncleared funds that have been applied to the account (if any); and transfer means a transfer to the account, in accordance with clause -balance the amount of all authorised transactions not yet debited to the account 11 below, of an amount from a credit or charge account held by you or any other (if any). person with another credit provider in Australia. balance transfer means a transfer to the account, in accordance with clause biller means an organisation which tells you that you can make payments to it 11 below, of an amount from a credit or charge account held by you or any other using BPAY. person with another credit provider in Australia. BPAY® means the electronic payment scheme called BPAY operated in cobiller means an organisation which tells you that you can make payments to it operation between Australian financial institutions, which enables you to effect using BPAY. bill payments to billers who participate in BPAY, either via telephone or internet BPAY® means the electronic payment scheme called BPAY operated in coaccess or by any other method approved by us from time to time. operation between Australian financial institutions, which enables you to effect BPAY payment means a payment transacted by us on your behalf using BPAY. bill payments to billers who participate in BPAY, either via telephone or internet BPay processing day means any day on which banks in Melbourne or Sydney business day means a day that is not Saturday or Sunday; or a public holiday, access or by any other method approved by us from time to time. are able to effect settlement through the Reserve Bank of Australia. special day, or bank holiday in the place in which any relevant act is to be done. BPAY payment means a payment transacted by us on your behalf using BPAY. business day means a day that is not Saturday or Sunday; or a public holiday, card means a credit card we issue to you or to any additional cardholder for use day means a day that is not Saturday or Sunday; or a public holiday, on the account. special day, or bank holiday in the place concerned. special day, or bank holiday in the place in which any relevant act is to be done. card details means the information provided on the card and includes, but is not card means a credit card we issue to you or to any additional cardholder for use limited to, the card number and expiry date. on the account. cardholder means you or any additional cardholder. card details means the information provided on the card and includes, but is not cash advance means a transaction on the account which results in you receiving limited to, the card number and expiry date. actual cash (whether at a branch or via an EFT terminal or by other means) and cardholder means you or any additional cardholder. includes; cash advance means a transaction on the account which results in you receiving - a purchase of “quasi-cash” items such as gambling chips or travellers actual cash (whether at a branch or via an EFT terminal or by other means) and cheques; includes; the payment of a bill at a bank or agent of the biller, which is nominated by the - a purchase of “quasi-cash” items such as gambling chips or travellers biller (for example, the payment of tertiary fees or utility bills); cheques; a funds transfer to another account held by you or a third party with us or - the payment of a bill at a bank or agent of the biller, which is nominated by the another financial institution; or biller (for example, the payment of tertiary fees or utility bills); a BPAY payment. - a funds transfer to another account held by you or a third party with us or charge means an amount debited to the account, including a cash advance, another financial institution; or purchase, balance transfer, fee, interest charge, tax and any other amount you - a BPAY payment. have agreed to pay us or be liable for under the contract. charge means an amount debited to the account, including a cash advance, contract means the credit contract between you and us, comprising these purchase, balance transfer, fee, interest charge, tax and any other amount you Conditions of Use and the Credit Card Contract Schedule. have agreed to pay us or be liable for under the contract. Credit Card Contract Schedule means the Credit Card Contract Schedule, contract means the credit contract between you and us, comprising these including the Financial Information Table, which we send you advising of our Conditions of Use and the Credit Card Contract Schedule. approval of your application for the card. It forms part of your contract with us. Credit Card Contract Schedule means the Credit Card Contract Schedule, credit limit means the credit limit for the account set out in the Credit Card including the Financial Information Table, which we send you advising of our Contract Schedule and, if varied, the credit limit as varied. approval of your application for the card. It forms part of your contract with us. cut offlimit timemeans the credit limit for the account set out in the Credit Card means the time advised to you, prior to you confirming the payment credit instructions, by which your payment instructions must be received by us in order Contract Schedule and, if varied, the credit limit as varied. for those instructions to be processed that business day by BPAY or by us for any cut off time means the time advised to you, prior to you confirming the payment other payment or transfer instructions. instructions, by which your payment instructions must be received by us in order delinquent account means the status of the account when you have not met the for those instructions to be processed that business day by BPAY or by us for any payment conditions under the contract. other payment or transfer instructions. EFT terminal means the electronic equipment, electronic system, delinquent account means the status of the account when you have not met the communications system or software controlled or provided by or on behalf of payment conditions under the contract. us or any other third party for use with the card and PIN to conduct an EFT EFT terminal means the electronic equipment, electronic system, transaction and includes, but is not limited to, an ATM and EFTPOS. communications system or software controlled or provided by or on behalf of EFT transaction means a funds transfer initiated by giving an instruction to us us or any other third party for use with the card and PIN to conduct an EFT through electronic equipment and using the card, PIN and/or card details, but not transaction and includes, but is not limited to, an ATM and EFTPOS. requiring a manual signature. EFT transaction means a funds transfer initiated by giving an instruction to us EFTPOS (Electronic Funds Transfer Point of Sale terminal) is an EFT through electronic equipment and using the card, PIN and/or card details, but not terminal which we advise can be used to make purchases with the use of the requiring a manual signature. card. EFTPOS (Electronic Funds Transfer Point of Sale terminal) is an EFT electronic equipment includes, but is not limited to, an EFT terminal, computer, terminal which we advise can be used to make purchases with the use of the television and telephone. card. inactive account means a credit card account that has not been operated on electronic equipment includes, but is not limited to, an EFT terminal, computer, either by deposit or withdrawal for a period of 24 months. television and telephone. inactive account means a credit card account that has not been operated on minimum monthly payment means the amount determined in accordance with inactive account means a credit card account that has not been operated on either by deposit or withdrawal for a period of 24 months. clause 17.2 below. It will be included in the “Minimum Payment” amount in your either by deposit or withdrawal for a period of 24 months. identifier means information that a cardholder must provide to perform a statement of account. minimum monthly payment means the amount determined in accordance with transaction and which the cardholder knows but is not required to keep secret, clause 17.2 below. It will be included in the “Minimum Payment” amount in your 2 statement of account. such as an account number or a serial number.
Letter of Offer means the Letter of Offer, including the financial Information merchant means a business which accepts the card as payment for goods and Table, which we send you advising of our approval of your application for the services. card. It forms part of your contract with us. National Credit Code means the National Credit Code set out in Schedule 1 to minimum monthly payment means the amount determined in accordance with the National Consumer Protection Act 2009 (Cth). clause 17.2 below. It willCredit be included in the “Minimum Payment” amount in your “PayWave” means the functionality on specific Visa cards that enables you to statement of account. make small value purchases at participating merchant outlets. merchant means a business which accepts the card as payment for goods and PIN means the Personal Identification Number which is issued to a cardholder by services. us for use with a card at an ATM or EFTPOS. National Credit Code means the National Credit Code set out in Schedule 1 to purchase means any transaction (other than a cash advance) with a merchant, the National Consumer Credit Protection Act 2009 (Cth). the payment for which is authorised by a cardholder to be made on the account pass code means a PIN or any other password or code that the user must keep merchant means a business which accepts the card as payment for goods and and includes an order made for goods or services which are not taken. secret and means a business which accepts the card as payment for goods and which may be required to authenticate an electronic transaction or the merchant services.payment regular arrangement means a either a recurring or an instalment user. It does not include security number printed on a card. services. National Credit Code means the National Credit Code set out in Schedule 1 to payment agreement between you (the cardholder) and a merchant in which you “PayWave” means the functionality on specific Visa cards that enables you to National Credit Code means the National Credit Code set out in Schedule 1 to the National Consumer Credit Protection Act 2009 (Cth). have preauthorised the merchant to bill your Linked Account at predetermined make small value purchases participating outlets. the National Consumer CreditatProtection Act merchant 2009 (Cth). “PayWave” means the functionality on specific Visa cards that enables you to intervals (eg. monthly or quarterly) or at intervals agreed by you. The amount means the Personal Identification Number which is issued to a cardholder by PIN “PayWave” means the functionality on specific Visa cards that enables you to make small value purchases at participating merchant outlets. may differ or be the same for each transaction. us for use with a card at an ATM or EFTPOS. make small value purchases at participating merchant outlets. PIN means the Personal Identification Number which is issued to a cardholder by unauthorised means without the knowledge or consent of a cardholder. purchase means any transaction (other than a cash advance) with a merchant, PIN means the Personal Identification Number which is issued to a cardholder by us for use with a card at an ATM or EFTPOS. unpaid dailyfor balance means the unpaid balance of the account (being the the payment which is authorised by a cardholder to be made on the account us for use with a card at an ATM or EFTPOS. purchase means any transaction (other than a cash advance) with a merchant, excess of all amounts debited over all amounts credited to the account) at the and includes an order made for goods or services which are not taken. purchase means any transaction (other than a cash advance) with a merchant, the payment for which is authorised by a cardholder to be made on the account end of each day. regular payment arrangement means a either a recurring or an instalment the payment for which is authorised by a cardholder to be made on the account and includes an order made for goods or services which are not taken. we, us, our, SCU or between the Credit Union means Sydney Credit Union Ltd. payment agreement you (the cardholder) and a merchant in which you and includes an order made for goods or services which are not taken. regular payment arrangement means a either a recurring or an instalment ABN 93 087 650 726 AFSL 236476 Australian Credit Licence Number 236476 have preauthorised the merchant to bill your Linked Account at predetermined regular payment arrangement means a either a recurring or an instalment payment agreement between you (the cardholder) and a merchant in which you that issued you with the VISA Credit Card. intervals (eg. monthly or quarterly) or at intervals agreed by you. The amount payment agreement between you (the cardholder) and a merchant in which you have preauthorised the merchant to bill your Linked Account at predetermined you, your means the account holder. If there is more than one account holder, may differ or be the same for each transaction. have preauthorised the merchant to bill your Linked Account at predetermined intervals (eg. monthly or quarterly) or at intervals agreed by you. The amount each is liable jointly and severally under the contract. transaction means a transaction on your account, including withdrawing cash intervals (eg. monthly or quarterly) or at intervals agreed by you. The amount may differ or be the same for each transaction. from an ATM, purchasing goods and/or services at VISA outlets, and making a may differ or be the same for each transaction. unauthorised means without the knowledge or consent of a cardholder. 2. Thevia Credit Card Contract payment the internet or telephone using the card number. unauthorised means without the knowledge or consent of a cardholder. unpaid daily balance means the unpaid balance of the account (being the You will accept our offer and be bound by the credit contract and these means without the knowledge or consent of a cardholder. unauthorised unpaid daily balance means the unpaid balance of the account (being the excess of all amounts debited over all amounts credited to the account) at the Conditions of Use when you first do either of the following: unpaid daily balance means the unpaid balance of the account (being the excess of all amounts debited over all amounts credited to the account) at the end of each day. excess Use your card of all amounts debited over all amounts credited to the account) at the end of each day. we, us, our, SCU or the Credit Union means Sydney Credit Union Ltd. endActivate the account of each we, us, our, day. SCU or the Credit Union means Sydney Credit Union Ltd. ABN 93 087 650 726 AFSL 236476 Australian Credit Licence Number 236476 we, us, our, SCU or the Credit Union means Sydney Credit Union Ltd. ABN 93 087 650 726 AFSL 236476 Australian Credit Licence Number 236476 that issued you with the VISA Credit Card. 3. Account Activation CardAustralian Security Credit Licence Number 236476 ABN 93 087 650 726 AFSLand 236476 that issued you with the VISA Credit Card. you, your means the account holder. If there is more than one account holder, 3.1 All cards issued remain our property and must be returned or destroyed if that issued you with the VISA Credit Card. you, your means the account holder. If there is more than one account holder, each is liable jointly and severally under the contract. we ask you to do so. you, your means the account holder. If there is more than one account holder, each is liable jointly and severally under the contract. 3.2 A card can only be used if the account to which it relates has been each is liable jointly and severally under the contract. 2. The Credit Card Contract activated and the card has been signed by the cardholder. A card 2. The Credit Card Contract You will accept our offer and be bound by the credit contract and these is only valid for the period printed on it. It cannot be used before its You will accept our offer and be bound by the credit contract and these Conditions of Use when you first do either of the following: commencement date or after its expiry date. Conditions of Use when you first do either of the following: Use your card 3.3 The account is a single account for all cards which may be issued under Use your card Activate the account the contract. Activate the account 3.4 The new account will be activated when you do one of the following: 3. Activation and Card Security -Account telephone us to activate the account; 3. Account Activation and Card Security 3.1 -All cards issued remain our property and must be returned or destroyed if tell us to activate the account when we telephone you; or 3.1 we ask you to do so. All cards issued remain our property and must be returned or destroyed if - give us your written instruction to activate the account. we ask you to do so. 3.2 3.5 A card can only be used if the account to which it relates has been You must sign the card as soon as you receive it and before you use it. 3.2 activated and the card has been signed by the cardholder. A card A card can only be used if the account to which it relates has been You must also ensure that each additional cardholder signs his or her card activated and the card has been signed by the cardholder. A card is only valid for the period printed on it. It cannot be used before its as soon as it is received and before it is used. is only valid for the period printed on it. It cannot be used before its commencement date or after its expiry date. 3.6 Subject to these Conditions of Use, you are liable for all charges on the 3.3 commencement date or after its expiry date. The account is a single account for all cards which may be issued under account including charges incurred by an additional cardholder. You must 3.3 ensure that all cards are used in accordance with these Conditions of Use. The account is a single account for all cards which may be issued under the contract. the contract. 3.4 You or an additional cardholder must notify The new account will be activated when you do one of the following: 3.7 us immediately on becoming 3.4 aware that a card is lost, stolen or used without your authority, or that a PIN -The new account will be activated when you do one of the following: telephone us to activate the account; - tell us to activate the account when we telephone you; or telephone us to activate the account; -has become known to someone else (or you suspect that it has become tell us to activate the account when we telephone you; or -- give us your written instruction to activate the account. known to someone else) by: -- give us your written instruction to activate the account. 3.5 You must sign the card as soon as you receive it and before you use it. telephoning the Card Service Centre 24 hour toll free hotline in Australia calling SCU on 13 61 91 3.5 You must also ensure that each additional cardholder signs his or her card You must sign the card as soon as you receive it and before you use it. - on the numbers listed below; or telephoning the 24 hour Lost/Stolen Card Hotline in Australia on the You must also ensure that each additional cardholder signs his or her card as soon as it is received and before it is used. - advising any financial institution that displays the VISA logo. numbers listed below; or as soon as it is received and before it is used. 3.6 Subject to these Conditions of Use, you are liable for all charges on the - advising any financial institution that displays the VISA logo. 3.6 Subject to these Conditions of Use, you are liable for all charges on the account including charges incurred by an additional cardholder. You must VISA CARD HOTLINE LoSt/StoLen CArd HotLIne account including charges incurred by an additional cardholder. You must ensure that all cards are used in accordance with these Conditions of Use. Australia wide toll free Australia toll free 3.7 ensure that all cards are used in accordance with these Conditions of Use. You or an additional cardholder must notify us immediately on becoming 1800 wide 648 027 1800 648 027 us immediately on becoming 3.7 aware that a card is lost, stolen or used without your authority, or that a PIN You or an additional cardholder must notify aware that a card is lost, stolen or used without your authority, or that a PIN has become known to someone else (or you suspect that it has become Sydney Metropolitan Area Sydney Metropolitan Area From Overseas has become known to someone else (or you suspect that it has become known to someone else) by: (02) 8299 9101 9959 7480 +612 8299 9101 known to someone else) by: - telephoning the Card Service Centre 24 hour toll free hotline in Australia calling SCU on 13 61 91 -- telephoning the Card Service Centre 24 hour toll free hotline in Australia calling SCU the on 13 91Lost/Stolen Card Hotline in Australia on the on the numbers listed below; or telephoning 24 61 hour If the loss, theft or misuse occurs OUTSIDE AUSTRALIA you or an telephoning thebelow; 24 hour -- on the numbers listed below; or advising any financial institution that displays the VISA logo. numbers listed orLost/Stolen Card Hotline in Australia on the additional cardholder must notify an organisation displaying the VISA sign -- advising any financial institution that displays the VISA logo. numbers any listed below; institution or advising financial that displays the VISA logo. and also then confirm the loss, theft or misuse of the card or breach of PIN - advising any financialVISA CARD HOTLINE institution that displays the VISA logo. security: LoSt/StoLen CArd HotLIne LOST/STOLEN CARD HOTLINE VISA CARD HOTLINE Australia wide toll free (1) with us by telephone or priority paid mail as soon as possible; or LoSt/StoLen CArd HotLIne Australia toll Australia wide toll free 13 91free 1800 wide 64861 027 (2) by telephoning the Lost/Stolen Card Hotline number for the country the Australia wide toll free 1800 648 027 1800 648 027 From Overseas cardholder(s) is/are in, which must be obtained from us prior to 1800 648 027 Sydney Metropolitan Area departure (see Clause 15). +61 Sydney Metropolitan Area2 9678 2111 From Overseas Sydney Metropolitan Area Sydney Area From8299 Overseas (02)Metropolitan 8299 9101 9959 7480 +612 9101 9959 7480 (02)Terms 8299&9101 +612 8299 9101 3 • SCU Visa Credit Card Conditions If the loss, theft or misuse occurs OUTSIDE AUSTRALIA you or an If the loss, theft or misuse occurs OUTSIDE AUSTRALIA you or an
(02) 8299 9101 9959 7480
+612 8299 9101
We will acknowledge the notification by giving a reference number that If the loss, theft or misuse occurs OUTSIDE AUSTRALIA you or an verifies the date and time we were contacted. Please retain this number as additional cardholder must notify an organisation displaying the VISA sign evidence of the time of contacting us. and also then confirm the loss, theft or misuse of the card or breach of PIN security: If for any reason the hotline is unavailable and this prevents notification, with us by telephone or priority paid mail as soon as possible; or (1) with us by telephone or priority paid mail as soon as possible; or you will not be liable for any unauthorised transaction during this period by telephoning the Lost/Stolen Card Hotline number for the country the (2) by telephoning the Lost/Stolen which could have been prevented had the hotline been available, provided cardholder(s) is/are in, which must be obtained from us prior to we are notified within a reasonable time of the hotline becoming available departure (see Clause 15). We will acknowledge the notification by giving a reference number that again. We will acknowledge the notification by giving a reference number. Please verifies the date and time we were contacted. Please retain this number as Delay in notifying us may increase your liability. 3 • SCU Visa Credit Card Terms & Conditions this number as evidence of the time of contacting us. evidence of the time of contacting us. 3.8 retain If a card is used (in cases not involving EFT transactions) without the If for any reason the hotline is unavailable and this prevents notification, If for any reason the hotline is unavailable and this prevents notification, authority of a cardholder, you are liable for that use before we are advised you will not be liable for any unauthorised transaction during this period you will not be liable for any unauthorised transaction during this period of it, up to the credit limit less any amount recovered by us by exercising which could have been prevented had the hotline been available, provided which could have been prevented had the hotline been available, provided our rights (if any) under the operating rules applicable to the VISA credit we are notified within a reasonable time of the hotline becoming available we are notified within a reasonable time of the hotline becoming available card scheme against other parties to that scheme. 3.9 again. You are liable for all losses caused by unauthorised EFT transactions unless Delay in notifying us may increase your liability. any of the circumstances specified in clause 3.10 below apply. 3.8 3.10 If a card is used (in cases not involving EFT transactions) without the You are not liable for losses: authority of a cardholder, you are liable for that use before we are advised (1) where it is clear that a cardholder has not contributed to the loss; of it, up to the credit limit less any amount recovered by us by exercising (2) that are caused by the fraudulent or negligent conduct of employees our rights (if any) under the operating rules applicable to the VISA credit or agents of: card scheme against other parties to that scheme. • us; 3.9 You are liable for all losses caused by unauthorised EFT transactions unless • any organisation involved in the provision of networking any of the circumstances specified in clause 3.10 below apply. arrangements; or 3.10 You are not liable for losses: • any merchant; (1) that are caused by the same transaction being incorrectly debited where it is clear that a cardholder has not contributed to the loss; (3) (2) that are caused by the fraudulent or negligent conduct of employees more than once to the same account; or agents of: (4) relating to a forged, faulty, expired or cancelled card or PIN; • us; (5) that would exceed the amount of your liability to us had we exercised • any organisation involved in the provision of networking our rights (if any) under the VISA International Rules and Regulations arrangements; or against other parties to those rules and regulations; or merchant, or their employee or agent; • any any merchant; (3) that are caused by the same transaction being incorrectly debited (6) resulting from unauthorised use of the card or PIN: more than once to the same account; identifier (4) relating to a forged, faulty, expired or cancelled card or PIN; A) in relation to an EFT transaction which does not require PIN or passcode or PIN; authorisation, before receipt of the card; (5) that would exceed the amount of your liability to us had we exercised (5) that exceed the amount of your liability to us had we exercised B) would in relation to an EFT transaction which requires PIN our rights (if any) under the VISA International Rules and Regulations our rights (if any) under the VISA International Rules and Regulations authorisation, before receipt of the PIN; or against other parties to those rules and regulations; or against other parties to those rules and regulations; or C) in either case, after notification to us in accordance with these Conditions of Use that the card is being used without authority, (6) resulting from unauthorised use of the card or PIN: (6) resulting from unauthorised use of the card or PIN: that it has been lost or stolen, or that PIN security has been A) in relation to an EFT transaction which does not require PIN breached. authorisation, before receipt of the card; 3.11 You will be liable for any loss of funds arising from any unauthorised EFT B) in relation to an EFT transaction which requires PIN transaction using a card or PIN if the loss occurs before notification to us or authorisation, before receipt of the PIN; or the Lost/Stolen Card Hotline that the card has been misused, lost or stolen in either case, after notification to us in accordance with these or theC) PIN has become known to someone else and if we prove, on the Conditions of Use that the card is being used without authority, balance of probabilities, that you or an additional cardholder contributed to that it has been lost or stolen, or that PIN security has been the loss through: (1) fraud; breached. 3.11 You will be liable for any loss of funds arising from any unauthorised EFT (2) telling or showing a PIN to another person or allowing it to be seen by transaction using a card or PIN if the loss occurs before notification to us or another person (including family and friends); the Lost/Stolen Card Hotline that the card has been misused, lost or stolen (3) recording a PIN on a card or keeping a record of a PIN on anything or thewhich is kept with or near a card unless reasonable steps have been PIN has become known to someone else and if we prove, on the balance of probabilities, that you or an additional cardholder contributed to taken to carefully disguise the PIN or to prevent unauthorised access the loss through: to that record; (1) (4) fraud; when changing a PIN, selecting a PIN which represents your or the (2) telling or showing a PIN to another person or allowing it to be seen by additional cardholder’s birth date or a recognisable part of your or the another person (including family and friends); additional cardholder’s name; (3) (5) recording a PIN on a card or keeping a record of a PIN on anything extreme carelessness in failing to protect the security of a PIN; or which is kept with or near a card unless reasonable steps have been (6) unreasonably delaying in notifying us or the Lost/Stolen Card Hotline taken to carefully disguise the PIN or to prevent unauthorised access of the misuse, loss or theft of the card or of a PIN becoming known to that record; to someone else and the loss occurs between the time you or an (4) when changing a PIN, selecting a PIN which represents your or the additional cardholder did, or reasonably should have, become aware additional cardholder’s birth date or a recognisable part of your or the of these matters and the time of notification to us or the Lost/Stolen additional cardholder’s name; Card Hotline. (5) extreme carelessness in failing to protect the security of a PIN; or However, you will not be liable for: (6) unreasonably delaying in notifying us or the Lost/Stolen Card Hotline (A) the portion of the loss that exceeds any applicable daily or periodic of the misuse, loss or theft of the card or of a PIN becoming known transaction limits on your account; to someone else and the loss occurs between the time you or an (B) the portion of the loss which exceeds the credit limit of the account; or additional cardholder did, or reasonably should have, become aware (C) all losses incurred on any account which you had not agreed with us of these matters and the time of notification to us or the Lost/Stolen could be accessed using the card and PIN. Card Hotline. However, you will not be liable for: (A) the portion of the loss that exceeds any applicable daily or periodic 4 transaction limits on your account;
you will not be liable for: 3.12 However, Where a PIN was required to perform the unauthorised transaction and (A) the portion of the loss that exceeds any applicable daily or periodic clause 3.11 does not apply, your liability for any loss of funds arising from transaction limits on your account; an unauthorised transaction using the card, if the loss occurs before (B) the portion of the loss which exceeds the credit limit of the account; or notification to us or the Lost/Stolen Card Hotline that the card has been (C) all losses incurred on any account which you had not agreed with us misused, lost or stolen or the PIN has become known to someone else, is could be the lesser of: accessed using the card and PIN. (D) holder is not liable for loss arising from an unauthorised transaction (i) A$150; using an identifier only. When a transaction can be made using (ii) made the actual loss at the time of notification to us or the Lost/Stolen Carda device, but does not require a pass code, (pay wave) a holder is liable Hotline of the misuse, loss or theft of the card, or of the PIN becoming only for transactions that occur because they unreasonably delayed known to someone else (except that portion of the loss that exceeds reporting the loss or theft of the device. A holder is liable for losses any daily or periodic transaction limits applicable to the use of your arising from unauthorised transactions that occur because a user left card or your account); or card in an ATM. However, this only applies if the ATM incorporated (iii) their the balance of your account. reasonable safety standards that mitigate the risk of a card being left in 3.13 Notwithstanding any of the above provisions, your liability in the event of the ATM, such as an unauthorised EFT transaction will not exceed your liability under the • capturing cards that are not removed after a reasonable time provisions of the ePayments Code of Conduct, where that • requiring a user to swipe then remove a card in order to commence code applies. a transaction. 3.14 Where a PIN was required to perform the unauthorised transaction and In all cases where you notify us of an unauthorised EFT transaction on 3.12 3.12 clause 3.11 does not apply, your liability for any loss of funds arising from Where a PIN was required to perform the unauthorised transaction and an account, we will not hold you liable for losses that would exceed the clause 3.11 does not apply, your liability for any loss of funds arising from amount of your liability had we exercised our rights (if any) under the an unauthorised transaction using the card, if the loss occurs before an unauthorised transaction using the card, if the loss occurs before operating rules applicable to the VISA credit card scheme against other notification to us or the Lost/Stolen Card Hotline that the card has been notification to us or the Lost/Stolen Card Hotline that the card has been parties to that scheme. misused, lost or stolen or the PIN has become known to someone else, is misused, lost or stolen or the PIN has become known to someone else, is 3.15 the You will not be liable for any loss suffered because an EFT terminal lesser of: the lesser accepted a cardholder’s instructions but failed to complete the transaction. (i) $150;of: (i) $150; If an EFT terminal malfunctions and you should have been aware that the (ii) the actual loss at the time of notification to us or the Lost/Stolen Card (ii) the actual loss at the time of notification to us or the Lost/Stolen Card EFT terminal was unavailable for use or malfunctioning, we will only be Hotline of the misuse, loss or theft of the card, or of the PIN becoming Hotline of the misuse, loss or theft of the card, or of the PIN becoming responsible for correcting errors in the account and refunding any charges known to someone else (except that portion of the loss that exceeds known to someone else (except that portion of the loss that exceeds or fees imposed as a result. any daily or periodic transaction limits applicable to the use of your any daily or periodic transaction limits applicable to the use of your card or your account); or card or your account); or 4. Additional Cardholders (iii) the balance of your account. (iii) the balance of your account. 4.1 Notwithstanding any of the above provisions, your liability in the event of We may issue a card to any person you nominate, provided that person is 3.13 3.13 an unauthorised EFT transaction will not exceed your liability under the Notwithstanding any of the above provisions, your liability in the event of over the age of 18 years and satisfies the identify verification requirements an unauthorised EFT transaction will not exceed your liability under the of the Anti-Money Laundering and Counter-Terrorism Financing Act 2006. provisions of the ePayments Code of Conduct, where that 4.2 provisions of the ePayments Code of Conduct, where that All transactions effected or authorised by an additional cardholder will be code applies. treated as having been authorised by you and you will be responsible for 3.14 code applies. In all cases where you notify us of an unauthorised EFT transaction on 3.14 In all cases where you notify us of an unauthorised EFT transaction on them. an account, we will not hold you liable for losses that would exceed the an account, we will not hold you liable for losses that would exceed the 4.3 amount of your liability had we exercised our rights (if any) under the You must ensure that each additional cardholder receives a copy of the amount of your liability had we exercised our rights (if any) under the contract, reads it and protects their card and PIN in the same way as operating rules applicable to the VISA credit card scheme against other operating rules applicable to the VISA credit card scheme against other the contract requires you to protect your card and PIN. If an additional parties to that scheme. parties to that scheme. cardholder does not comply with the contract, you will be liable to us. 3.15 You will not be liable for any loss suffered because an EFT terminal 3.15 4.4 You will not be liable for any loss suffered because an EFT terminal You acknowledge and agree that any additional cardholder can: accepted a cardholder’s instructions but failed to complete the transaction. accepted a cardholder’s instructions but failed to complete the transaction. -If an EFT terminal malfunctions and you should have been aware that the operate the credit card account in the same way that you can (however, If an EFT terminal malfunctions and you should have been aware that the an additional cardholder cannot ask us to increase the credit limit or EFT terminal was unavailable for use or malfunctioning, we will only be EFT terminal was unavailable for use or malfunctioning, we will only be nominate another person to receive a card); and responsible for correcting errors in the account and refunding any charges responsible for correcting errors in the account and refunding any charges -or fees imposed as a result. access financial information about the account including information or fees imposed as a result. relating to transactions, the account balance, the available credit amount and the minimum monthly payment. 4. Additional Cardholders 4. Additional Cardholders 4.5 You can at any time revoke the authority of an additional cardholder to 4.1 We may issue a card to any person you nominate, provided that person is 4.1 operate the account by telling us in writing. We may issue a card to any person you nominate, provided that person is We will then cancel the over the age of 18 years and satisfies the identify verification requirements over the age of 18 years and satisfies the identify verification requirements additional card. of the Anti-Money Laundering and Counter-Terrorism Financing Act 2006. 4.2 of the Anti-Money Laundering and Counter-Terrorism Financing Act 2006. All transactions effected or authorised by an additional cardholder will be 4.2 treated as having been authorised by you and you will be responsible for All transactions effected or authorised by an additional cardholder will be treated as having been authorised by you and you will be responsible for them. 4.3 them. You must ensure that each additional cardholder receives a copy of the 4.3 Credit You must ensure that each additional cardholder receives a copy of the 5. Limit contract, reads it and protects their card and PIN in the same way as contract, reads it and protects their card and PIN in the same way as 5.1 Your credit limit is set out in the Credit Card Contract Schedule. You can the contract requires you to protect your card and PIN. If an additional the contract requires you to protect your card and PIN. If an additional ask us to increase the credit limit at any time but we are not required to cardholder does not comply with the contract, you will be liable to us. agree. It will be increased only at your request or with your consent. 4.4 cardholder does not comply with the contract, you will be liable to us. You acknowledge and agree that any additional cardholder can: 4.4 5.2 -You acknowledge and agree that any additional cardholder can: The credit limit is the maximum amount of credit you may obtain on the operate the credit card account in the same way that you can (however, -account. The account balance must not exceed the credit limit. Any amount operate the credit card account in the same way that you can (however, an additional cardholder cannot ask us to increase the credit limit or an additional cardholder cannot ask us to increase the credit limit or in excess of the credit limit must be paid to us immediately and an over nominate another person to receive a card); and nominate another person to receive a card); and -limit fee may apply. Please refer to the Credit Card Contract Schedule for access financial information about the account including information -details. access financial information about the account including information relating to transactions, the account balance, the available credit amount relating to transactions, the account balance, the available credit amount 5.3 We can reduce or cancel the credit limit at any time, whether or not you are and the minimum monthly payment. and the minimum monthly payment. in default under the contract and without prior notice to you. We will advise 4.5 You can at any time revoke the authority of an additional cardholder to 4.5 You can at any time revoke the authority of an additional cardholder to you as soon as possible if we do so. operate the account by telling us in writing. We will then cancel the We will then cancel the 5.4 operate the account by telling us in writing. We will debit transactions on the account against any positive (Cr) balance additional card. additional card. before reducing the available credit amount. 4.6 Existing cardholders have the option to request an additional cardholder. The credit limit does not change simply because we debit an amount to the 5.5 Examples of when an additional card holder may be requested: account that causes the account balance to exceed the credit limit. • For a student who is traveling overseas • For a spouse or partner 5. Creditadditional Limit Each card holder must be treated as an ATO. 5. Credit Limit Your credit limit is set out in the Credit Card Contract Schedule. You can 5.1 ATO’s must provide the required AML identification documents, complete 5.1 Your credit limit is set out in the Credit Card Contract Schedule. You can ask us to increase the credit limit at any time but we are not required to the ATO form and be loaded as a client. ask us to increase the credit limit at any time but we are not required to agree. It will be increased only at your request or with your consent. agree. It will be increased only at your request or with your consent. 5 • SCU Visa Credit Card Terms & Conditions 5.2 The credit limit is the maximum amount of credit you may obtain on the 5.2 The credit limit is the maximum amount of credit you may obtain on the account. The account balance must not exceed the credit limit. Any amount account. The account balance must not exceed the credit limit. Any amount
6. 5. 6.1 5.1
Codes of Practice Credit Limit We warrant that we will comply with the requirements of the ePayments Your credit limit is set out in the Credit Card Contract Schedule. You can Code of Conduct and the Mutual Banking Code of Practice, where those ask us to increase the credit limit at any time but we are not required to requirements apply to your dealings with us. agree. It will be increased only at your request or with your consent. 6.2 5.2 You may obtain general descriptive information about Sydney Credit Union The credit limit is the maximum amount of credit you may obtain on the Ltd products and services from us on request. account. The account balance must not exceed the credit limit. Any amount in excess of the credit limit must be paid to us immediately and an over 7. Using the Card limit fee may apply. Please refer to the Credit Card Contract Schedule for details. 7.1 The account must not be used for any unlawful purpose, including the 5.3 purchase of goods or services prohibited by the laws of the jurisdiction of We can reduce or cancel the credit limit at any time, whether or not you are in default under the contract and without prior notice to you. We will advise purchase. you as soon as possible if we do so. 7.2 The maximum daily ATM cash advance amount for the account is 5.4 AUD$1,000 or as we advise you from time to time in accordance with We will debit transactions on the account against any positive (Cr) balance before reducing the available credit amount. clause 24. 5.5 Some merchants and financial institutions may impose a lower maximum The credit limit does not change simply because we debit an amount to the 7.3 account that causes the account balance to exceed the credit limit. and/or a minimum amount on EFT transactions. 7.4 Cash advances from ATMs will only be available upon entry of the correct 6. Codes of Practice Practice 6. Codes of PIN in conjunction with the use of the card. We warrant that we will comply with the requirements of the ePayments 6.1 We warrant that we will comply with the requirements of the ePayments 7.5 You may request a balance transfer in accordance with clause 11 below. Code of Conduct and the Customer Owned Banking Code of Practice, Code of Conduct and the Mutual Banking Code of Practice, where those 7.6 You agree that we can debit the account with all transactions authorised by where those requirements apply to your dealings with us. requirements apply to your dealings with us. a cardholder. Transactions can be authorised by: 5 • SCU Visa Credit Cardgeneral Terms &descriptive Conditions information about Sydney Credit Union 6.2 You may obtain general descriptive information about Sydney Credit Union may obtain -Youusing a card, alone or together with your PIN, at any EFT terminal; Ltd products and services from us on request. products and services from us on request. -Ltdpresenting a card to a merchant and signing a voucher or other
documentation acceptable to us authorising the transaction; or 7. Using the Card - providing the card details to a merchant or to any other party to whom 7.1 The account must not be used for any unlawful purpose, including the payment is to be made, either directly or via a third party, in a manner purchase of goods or services prohibited by the laws of the jurisdiction of acceptable to us, for example, over the phone or on-line. purchase. 7.7 A transaction can be authorised for a particular amount or for particular 7.2 The maximum daily ATM cash advance amount for the account is goods or services. For example, if you hire a car, you may authorise a AUD$1,000 or as we advise you from time to time in accordance with transaction for both the rental and any additional costs, such as the cost of clause 24. any damage to the vehicle. 7.3 Some merchants and financial institutions may impose a lower maximum 7.8 When a transaction is authorised by a cardholder: and/or a minimum amount on EFT transactions. - the cardholder is confirming the validity of the amount of the transaction, 7.4 Cash advances from ATMs will only be available upon entry of the correct that is, the transaction correctly represents the purchase price of the PIN in conjunction with the use of the card. goods or services obtained, or the amount of the cash advance; 7.5 You may request a balance transfer in accordance with clause 11 below. - you agree that we are providing you with credit equal to the amount of 7.6 You agree that we can debit the account with all transactions authorised by the transaction on the date on which the transaction is made; and a cardholder. Transactions can be authorised by: - you agree to pay (in Australian dollars) the amount of that transaction. - using a card, alone or together with your PIN, at any EFT terminal; 7.9 You can conduct transactions up to AU$35.00 without entering your PIN - presenting a card to a merchant and signing a voucher or other or signing as long as these transactions are conducted face to face at a documentation acceptable to us authorising the transaction; or participating merchant outlet. The merchant must provide you with a receipt - providing the card details to a merchant or to any other party to whom for the transaction if you request. payment is to be made, either directly or via a third party, in a manner 7.10 If you have been issued with a Visa Credit PayWave card which is acceptable to us, for example, over the phone or on-line. identifiable by the PayWave logo, you will be able to make faster 7.7 A transaction can be authorised for a particular amount or for particular purchases. Instead of swiping your card as you always have, you will just goods or services. For example, if you hire a car, you may authorise a need to tap your Visa card against the contactless reader. transaction for both the rental and any additional costs, such as the cost of Payments using the PayWave functionality can only be made at a any damage to the vehicle. participating merchant outlet and if your purchase under AU$100.00. If 7.8 When a transaction is authorised by a cardholder: your purchase is equal to or over AU$100.00, you’ll still need to sign or - the cardholder is confirming the validity of the amount of the transaction, enter a PIN. that is, the transaction correctly represents the purchase price of the The Visa and SCU security systems continue to protect you from goods or services obtained, or the amount of the cash advance; unauthorised transactions. The same conditions apply to your Visa Credit - you agree that we are providing you with credit equal to the amount of PayWave transactions as your other Visa card transactions. the transaction on the date on which the transaction is made; and payWave transactions are limited to 10 transactions or $500 per day, - you agree to pay (in Australian dollars) the amount of that transaction. whichever comes first. When this limit is reached, payWave cards can still 7.9 You can conduct transactions up to AU$35.00 without entering your PIN be used by swiping or inserting the card and authorised with either your or signing as long as these transactions are conducted face to face at a signature or PIN. participating merchant outlet. The merchant must provide you with a receipt 8. Authorisation by us for the transaction if you request. 8.1 We may choose at any time not to authorise a transaction, where this is 7.10 If you have been issued with a Visa Credit PayWave card which is required for security or credit risk purposes. We shall not be liable to you or identifiable by the PayWave logo, you will be able to make faster anyone else for any loss or damage resulting from our refusal to do so. purchases. Instead of swiping your card as you always have, you will just 8.2 Once we authorise a transaction we will reduce the available credit amount. need to tap your Visa card against the contactless reader. If the transaction is not completed, the available credit amount may not be Payments using the PayWave functionality can only be made at a Payments using the PayWave functionality can only be made at a reinstated for up to 3 business days after the authorisation is obtained. participating merchant outlet and if your purchase under AU$100.00. If participating merchant outlet and if your purchase under AU$100.00. If your purchase is equal to or over AU$100.00, you’ll still need to sign or your purchase is equal to or over AU$100.00, you’ll still need to enter a 9. Standing Authorities enter a PIN. 9.1 PIN. You can, at any time, authorise another person pursuant to a periodic The Visa and SCU security systems continue to protect you from authority to debit the account. unauthorised transactions. The same conditions apply to your Visa Credit 9.2 To cancel such an authority, you should notify that third party according to PayWave transactions as your other Visa card transactions. any arrangements between you and that third party. You may also notify payWave transactions are limited to 10 transactions or $500 per day, us. whichever comes first. When this limit is reached, payWave cards can still be used by swiping or inserting the card and authorised with either your be used by swiping or inserting the card and authorised with your PIN. 6 signature or PIN. 8. Authorisation by us
be used by swiping or inserting the card and authorised with either your signature or PIN. signature or PIN. Authorisation by us In some circumstances, if the account number changes, the account is Authorisation by us We may choose at any time not to authorise a transaction, where this is closed, a card is lost, stolen, or cancelled, and you fail to provide alternative We may choose at any time not to authorise a transaction, where this is required for security or credit risk purposes. We shall not be liable to you or payment details (for example, your new account number) to the third party, required for security or credit risk purposes. We shall not be liable to you or anyone else for any loss or damage resulting from our refusal to do so. we may stop processing the debit transactions, after giving notice to the anyone else for any loss or damage resulting from our refusal to do so. 8.2 Once we authorise a transaction we will reduce the available credit amount. third party, and this may cause the third party to stop providing you the 8.2 Once Once we authorise a transaction we will reduce the available credit amount. we authorise a transaction we will reduce the available credit amount. If the transaction is not completed, the available credit amount may not be goods and services. If the transaction is not completed, the available credit amount may not be If the transaction is not completed, the available credit amount may not be reinstated for up to 3 business days after the authorisation is obtained. reinstated for up to 3 business days after the authorisation is obtained. reinstated for up to 14 business days after the authorisation is obtained. 10. Credit Card Acceptance 9. Standing Authorities 10.1 Financial institutions and merchants displaying the VISA symbol will 9. Standing Authorities 9.1 You can, at any time, authorise another person pursuant to a periodic 9.1 normally honour your credit card. However, credit card promotional material You can, at any time, authorise another person pursuant to a periodic authority to debit the account. displayed on any premises cannot be taken as a warranty by the financial 9.2 authority to debit the account. To cancel such an authority, you should notify that third party according to institution, merchant or any person carrying on business there that all 9.2 To cancel such an authority, you should notify that third party according to goods and services available at those premises may be purchased with the 9.3 any arrangements between you and that third party. You may also notify In some circumstances, if the account number changes, the account is 9.3 any arrangements between you and that third party. You may also notify In some circumstances, if the account number changes, the account is credit card. closed, a card is lost, stolen, or cancelled, and you fail to provide alternative 9.3 us. In some circumstances, if the account number changes, the account is closed, a card is lost, stolen, or cancelled, and you fail to provide alternative us. 9.3 In some circumstances, if the account number changes, the account is 10-.2 The price the merchant charges for goods and services purchased using payment details (for example, your new account number) to the third party, 9.3 In some circumstances, if the account number changes, the account is closed, a card is lost, stolen, or cancelled, and you fail to provide alternative payment details (for example, your new account number) to the third party, closed, a card is lost, stolen, or cancelled, and you fail to provide alternative 6 the card may vary from the price a merchant charges for the same goods we may stop processing the debit transactions, after giving notice to the closed, a card is lost, stolen, or cancelled, and you fail to provide alternative payment details (for example, your new account number) to the third party, we may stop processing the debit transactions, after giving notice to the 6 payment details (for example, your new account number) to the third party, and services purchased with cash. third party, and this may cause the third party to stop providing you the payment details (for example, your new account number) to the third party, we may stop processing the debit transactions, after giving notice to the third party, and this may cause the third party to stop providing you the we may stop processing the debit transactions, after giving notice to the 10.3 third party, and this may cause the third party to stop providing you the Unless required to do so by law (for example, by the statutory warranties goods and services. we may stop processing the debit transactions, after giving notice to the goods and services. third party, and this may cause the third party to stop providing you the that services will be rendered with due care and skill and will be fit for their third party, and this may cause the third party to stop providing you the goods and services. purpose), we do not accept any liability for: 10. goods and services. Credit Card Acceptance 10. goods and services. Credit Card Acceptance - any financial institution or merchant displaying a VISA symbol who 10.1 Credit Financial institutions and merchants displaying the VISA symbol will 10. Card Acceptance 10.1 Credit Financial institutions and merchants displaying the VISA symbol will 10. Card refuses to accept or honour a card, does not allow cash advances or normally honour your credit card. However, credit card promotional material 10. Financial institutions and merchants displaying the VISA symbol will Credit Card Acceptance Acceptance 10.1 normally honour your credit card. However, credit card promotional material 10.1 Financial institutions and merchants displaying the VISA symbol will imposes limits or conditions on use of a card; or displayed on any premises cannot be taken as a warranty by the financial 10.1 normally honour your credit card. However, credit card promotional material Financial institutions and merchants displaying the VISA symbol will displayed on any premises cannot be taken as a warranty by the financial normally honour your credit card. However, credit card promotional material -displayed on any premises cannot be taken as a warranty by the financial goods and services purchased with a card. However, you are generally institution, merchant or any person carrying on business there that all normally honour your credit card. However, credit card promotional material institution, merchant or any person carrying on business there that all displayed on any premises cannot be taken as a warranty by the financial entitled to reverse or charge back a transaction where the transaction goods and services available at those premises may be purchased with the displayed on any premises cannot be taken as a warranty by the financial institution, merchant or any person carrying on business there that all goods and services available at those premises may be purchased with the institution, merchant or any person carrying on business there that all has been effected using the VISA credit card or by providing the card credit card. institution, merchant or any person carrying on business there that all goods and services available at those premises may be purchased with the credit card. goods and services available at those premises may be purchased with the details to acquire goods or services and you have a dispute with the 10-.2 The price the merchant charges for goods and services purchased using goods and services available at those premises may be purchased with the credit card. 10-.2 The price the merchant charges for goods and services purchased using credit card. merchant (for instance, the merchant has not provided you with the the card may vary from the price a merchant charges for the same goods credit card. 10-.2 The price the merchant charges for goods and services purchased using the card may vary from the price a merchant charges for the same goods 10-.2 The price the merchant charges for goods and services purchased using goods and/or services you paid for and you have tried to get a refund and services purchased with cash. 10-.2 The price the merchant charges for goods and services purchased using the card may vary from the price a merchant charges for the same goods and services purchased with cash. the card may vary from the price a merchant charges for the same goods and were unsuccessful). Chargebacks are governed by the operating 10.3 and services purchased with cash. Unless required to do so by law (for example, by the statutory warranties 10.3 the card may vary from the price a merchant charges for the same goods Unless required to do so by law (for example, by the statutory warranties and services purchased with cash. rules applicable to the VISA credit card scheme. that services will be rendered with due care and skill and will be fit for their and services purchased with cash. 10.3 Unless required to do so by law (for example, by the statutory warranties that services will be rendered with due care and skill and will be fit for their 10.3 Unless required to do so by law (for example, by the statutory warranties Please contact Sydney Credit Union Ltd for more information about your purpose), we do not accept any liability for: 10.3 that services will be rendered with due care and skill and will be fit for their Unless required to do so by law (for example, by the statutory warranties purpose), we do not accept any liability for: chargeback rights. -that services will be rendered with due care and skill and will be fit for their any financial institution or merchant displaying a VISA symbol who that services will be rendered with due care and skill and will be fit for their purpose), we do not accept any liability for: -purpose), we do not accept any liability for: any financial institution or merchant displaying a VISA symbol who 10.4 -purpose), we do not accept any liability for: Any complaints about goods and services purchased with a card must be refuses to accept or honour a card, does not allow cash advances or any financial institution or merchant displaying a VISA symbol who refuses to accept or honour a card, does not allow cash advances or -resolved directly with the merchant concerned. imposes limits or conditions on use of a card; or - any financial institution or merchant displaying a VISA symbol who any financial institution or merchant displaying a VISA symbol who refuses to accept or honour a card, does not allow cash advances or imposes limits or conditions on use of a card; or - refuses to accept or honour a card, does not allow cash advances or goods and services purchased with a card. However, you are generally refuses to accept or honour a card, does not allow cash advances or - imposes limits or conditions on use of a card; or goods and services purchased with a card. However, you are generally imposes limits or conditions on use of a card; or 11. -Balance Transfer entitled to reverse or charge back a transaction where the transaction imposes limits or conditions on use of a card; or goods and services purchased with a card. However, you are generally entitled to reverse or charge back a transaction where the transaction goods and services purchased with a card. However, you are generally 11.1 -You may request us to transfer to the account the outstanding balance of has been effected using the VISA credit card or by providing the card goods and services purchased with a card. However, you are generally entitled to reverse or charge back a transaction where the transaction has been effected using the VISA credit card or by providing the card entitled to reverse or charge back a transaction where the transaction a credit or charge account held by a cardholder or any other person with details to acquire goods or services and you have a dispute with the entitled to reverse or charge back a transaction where the transaction has been effected using the VISA credit card or by providing the card details to acquire goods or services and you have a dispute with the has been effected using the VISA credit card or by providing the card another credit provider, provided that: merchant (for instance, the merchant has not provided you with the has been effected using the VISA credit card or by providing the card details to acquire goods or services and you have a dispute with the merchant (for instance, the merchant has not provided you with the details to acquire goods or services and you have a dispute with the - merchant (for instance, the merchant has not provided you with the a balance transfer will only be permitted up to the available credit goods and/or services you paid for and you have tried to get a refund details to acquire goods or services and you have a dispute with the goods and/or services you paid for and you have tried to get a refund merchant (for instance, the merchant has not provided you with the amount; and were unsuccessful). Chargebacks are governed by the operating merchant (for instance, the merchant has not provided you with the goods and/or services you paid for and you have tried to get a refund and were unsuccessful). Chargebacks are governed by the operating - goods and/or services you paid for and you have tried to get a refund the balance transfer amount is greater than the amount we specify from rules applicable to the VISA credit card scheme. goods and/or services you paid for and you have tried to get a refund and were unsuccessful). Chargebacks are governed by the operating rules applicable to the VISA credit card scheme. time to time in our Credit Card Contract Schedule; and - and were unsuccessful). Chargebacks are governed by the operating Please contact Sydney Credit Union Ltd for more information about your and were unsuccessful). Chargebacks are governed by the operating - rules applicable to the VISA credit card scheme. Please contact Sydney Credit Union Ltd for more information about your - rules applicable to the VISA credit card scheme. the account is not delinquent. chargeback rights. rules applicable to the VISA credit card scheme. Please contact Sydney Credit Union Ltd for more information about your chargeback rights. Please contact Sydney Credit Union Ltd for more information about your 10.4 Any complaints about goods and services purchased with a card must be Please contact Sydney Credit Union Ltd for more information about your chargeback rights. 10.4 Any complaints about goods and services purchased with a card must be chargeback rights. 12. Interest Rates chargeback rights. 10.4 resolved directly with the merchant concerned. Any complaints about goods and services purchased with a card must be resolved directly with the merchant concerned. 10.4 Any complaints about goods and services purchased with a card must be The annual percentage rate that applies to the account is stated in the Credit 10.4 resolved directly with the merchant concerned. Any complaints about goods and services purchased with a card must be Card Contract Schedule. The “daily percentage rate” is calculated by 11. resolved directly with the merchant concerned. Balance Transfer resolved directly with the merchant concerned. 11. Balance Transfer dividing the annual percentage rate by 365. If a change is made to the annual 11.1 You may request us to transfer to the account the outstanding balance of 11. Balance Transfer 11.1 You may request us to transfer to the account the outstanding balance of 11. Balance Transfer percentage rate, you will be notified in accordance with clause 24.2. 11. Balance Transfer 11.1 a credit or charge account held by a cardholder or any other person with You may request us to transfer to the account the outstanding balance of 11.1 a credit or charge account held by a cardholder or any other person with You may request us to transfer to the account the outstanding balance of another credit provider, provided that: 11.1 You may request us to transfer to the account the outstanding balance of a credit or charge account held by a cardholder or any other person with another credit provider, provided that: a credit or charge account held by a cardholder or any other person with 13. -a credit or charge account held by a cardholder or any other person with Interest a balance transfer will only be permitted up to the available credit -another credit provider, provided that: a balance transfer will only be permitted up to the available credit another credit provider, provided that: In this clause, Due Date means the date set out in your statement of account as amount; another credit provider, provided that: - a balance transfer will only be permitted up to the available credit amount; the date the minimum monthly payment is due. - a balance transfer will only be permitted up to the available credit the balance transfer amount is greater than the amount we specify from a balance transfer will only be permitted up to the available credit amount; - the balance transfer amount is greater than the amount we specify from amount; 13.1 Interest – Free Purchases amount; - time to time in our Credit Card Contract Schedule; and the balance transfer amount is greater than the amount we specify from - time to time in our Credit Card Contract Schedule; and the balance transfer amount is greater than the amount we specify from -We do not charge interest on a purchase listed in your statement of account the account is not delinquent. the balance transfer amount is greater than the amount we specify from - time to time in our Credit Card Contract Schedule; and the account is not delinquent. the extent that: time to time in our Credit Card Contract Schedule; and -to time to time in our Credit Card Contract Schedule; and the account is not delinquent. the account is not delinquent. you make a payment in respect of that statement of account by the Due 12. Interest Rates the account is not delinquent. 12. Interest Rates Date; and The annual percentage rate that applies to the account is stated in the Credit 12. Interest Rates The annual percentage rate that applies to the account is stated in the Credit 12. Interest Rates - no part of that payment is applied by us, in accordance with clause 18, to Card Contract Schedule. The “daily percentage rate” is calculated by 12. Interest Rates The annual percentage rate that applies to the account is stated in the Credit Card Contract Schedule. The “daily percentage rate” is calculated by The annual percentage rate that applies to the account is stated in the Credit an amount owing on a previous statement of account. dividing the annual percentage rate by 365. If a change is made to the annual The annual percentage rate that applies to the account is stated in the Credit Card Contract Schedule. The “daily percentage rate” is calculated by dividing the annual percentage rate by 365. If a change is made to the annual Card Contract Schedule. The “daily percentage Otherwise, interest will be payable in accordance with clause 13.3 on each percentage rate, you will be notified in accordance with clause 24.2. Card Contract Schedule. The “daily percentage rate” is calculated by rate” is calculated by dividing the annual percentage rate by 365. If a change is made to the annual percentage rate, you will be notified in accordance with clause 24.2. dividing the annual percentage rate by 365. If a change is made to the annual purchase listed in your statement of account from the date the purchase is dividing the annual percentage rate by 365. If a change is made to the annual percentage rate, you will be notified in accordance with clause 24.2. percentage rate, you will be notified in accordance with clause 24.2. posted to your account until the date it is paid in full. 13. Interest percentage rate, you will be notified in accordance with clause 24.2. 13. Interest 13.2 Interest Cash Advances In this clause, Due Date means the date set out in your statement of account as 13. In this clause, Due Date means the date set out in your statement of account as 13. Interest There is no interest free period for cash advances. Cash advances incur the date the minimum monthly payment is due. 13. Interest In this clause, Due Date means the date set out in your statement of account as the date the minimum monthly payment is due. In this clause, Due Date means the date set out in your statement of account as interest in accordance with clause 13.3 from the date the transaction is 13.1 Interest – Free Purchases In this clause, Due Date means the date set out in your statement of account as the date the minimum monthly payment is due. 13.1 Interest – Free Purchases the date the minimum monthly payment is due. posted to your account until the date the transaction is paid in full. We do not charge interest on a purchase listed in your statement of account the date the minimum monthly payment is due. 13.1 Interest – Free Purchases We do not charge interest on a purchase listed in your statement of account 13.1 Interest – Free Purchases Calculation of Interest to the extent that: 13.1 13.3 Interest – Free Purchases We do not charge interest on a purchase listed in your statement of account to the extent that: We do not charge interest on a purchase listed in your statement of account Subject to clause 13.1, interest is calculated daily by applying the daily - you make a payment in respect of that statement of account by the Due We do not charge interest on a purchase listed in your statement of account the extent that: -toyou make a payment in respect of that statement of account by the Due to the percentage rate to the unpaid daily balance of the account and is debited to Date; and to the extent extent that: that: - you make a payment in respect of that statement of account by the Due Date; and --the account on the last day of the statement period. you make a payment in respect of that statement of account by the Due no part of that payment is applied by us, in accordance with clause 18, to you make a payment in respect of that statement of account by the Due Date; and - no part of that payment is applied by us, in accordance with clause 18, to Date; and an amount owing on a previous statement of account. Date; and - no part of that payment is applied by us, in accordance with clause 18, to an amount owing on a previous statement of account. -Otherwise, interest will be payable in accordance with clause 13.3 on each no part of that payment is applied by us, in accordance with clause 18, to no part of that payment is applied by us, in accordance with clause 18, to an amount owing on a previous statement of account. • SCU-Otherwise, interest will be payable in accordance with clause 13.3 on each an amount owing on a previous statement of account. 7 Visa Credit Card Terms & Conditions purchase listed in your statement of account from the date the purchase is an amount owing on a previous statement of account. Otherwise, interest will be payable in accordance with clause 13.3 on each purchase listed in your statement of account from the date the purchase is Otherwise, interest will be payable in accordance with clause 13.3 on each posted to your account until the date it is paid in full. Otherwise, interest will be payable in accordance with clause 13.3 on each purchase listed in your statement of account from the date the purchase is posted to your account until the date it is paid in full. purchase listed in your statement of account from the date the purchase is 8. 9.3 8. 8.1 8.1
- you make a payment in respect of that statement of account by the Due Date; and Interest on deposits - no part of that payment is applied by us, in accordance with clause 18, to We will not pay you interest on any positive (credit) balance on the account. an amount owing on a previous statement of account. Otherwise, interest will be payable in accordance with clause 13.3 on each Fees and Charges purchase listed in your statement of account from the date the purchase is You must pay us the fees and charges in the amounts and at the times set posted to your account until the date it is paid in full. out in the Credit Card Contract Schedule, as required by these Conditions Cash Advances of Use or as notified under clause 24. We may debit them to the account There is no interest free period for cash advances. Cash advances incur and they will appear in your statement of account. interest in accordance with clause 13.3 from the date the transaction is 14.2 You must pay us an amount equal to any government tax, duty or charge posted to your account until the date the transaction is paid in full. 13.3 imposed by law in any country in respect of the card, the account or Calculation of Interest contract, the use of the card or any transaction in relation to the account. Subject to clause 13.1, interest is calculated daily by applying the daily 14.3 You must pay the “Annual Fee” referred to in the Credit Card Contract percentage rate to the unpaid daily balance of the account and is debited to Schedule (as varied from time to time). The Annual Fee will be debited to the account on the last day of the statement period. the account upon acceptance of the contract and then annually in advance 13.4 Interest on deposits until the credit card account is closed and is paid in full (except where the We will not pay you interest on any positive (credit) balance on the account. Credit Card Contract Schedule otherwise provides). No refund of the fee, or 7 • SCU Visa Credit Card Terms & Conditions 13.4 Interest on deposits any part of it, is payable when the credit card account is closed. 14. Fees and Charges 14.4 We will not pay you interest on any positive (credit) balance on the account. Any fee or charge in foreign currency will be converted into Australian 14.1 You must pay us the fees and charges in the amounts and at the times set dollars in accordance with clause 15.1. out in the Credit Card Contract Schedule, as required by these Conditions 14. and Charges 14.5 Fees All fees and charges debited to the account will be payable by you in 14.1 of Use or as notified under clause 24. We may debit them to the account You must pay us the fees and charges in the amounts and at the times set accordance with clause 17. and they will appear in your statement of account. out in the Credit Card Contract Schedule, as required by these Conditions 14.2 You must pay us an amount equal to any government tax, duty or charge of Use or as notified under clause 24. We may debit them to the account 15. imposed by law in any country in respect of the card, the account or Using the Card Outside Australia 15.1 and they will appear in your statement of account. All transactions made overseas on the VISA card will be converted into contract, the use of the card or any transaction in relation to the account. 14.2 You must pay us an amount equal to any government tax, duty or charge Australian currency by VISA International, and calculated at a wholesale 14.3 You must pay the “Annual Fee” referred to in the Credit Card Contract imposed by law in any country in respect of the card, the account or market rate selected by VISA from within a range of wholesale rates Schedule (as varied from time to time). The Annual Fee will be debited to contract, the use of the card or any transaction in relation to the account. or the government mandated rate that is in effect one day prior to the the account upon acceptance of the contract and then annually in advance 14.3 You must pay the “Annual Fee” referred to in the Credit Card Contract Central Processing Date (that is, the date on which VISA processes the until the credit card account is closed and is paid in full (except where the Schedule (as varied from time to time). The Annual Fee will be debited to transaction). Credit Card Contract Schedule otherwise provides). No refund of the fee, or the account upon acceptance of the contract and then annually in advance 15.2 any part of it, is payable when the credit card account is closed. All transactions made overseas on the VISA card are subject to a until the credit card account is closed and is paid in full (except where the conversion fee equal to 2% of the value of the transaction and payable to 14.4 Credit Card Contract Schedule otherwise provides). No refund of the fee, or Any fee or charge in foreign currency will be converted into Australian Cuscal, the principal member of VISA International under which we can dollars in accordance with clause 15.1. any part of it, is payable when the credit card account is closed. provide you with the card. The amount of this conversion fee is subject to 14.5 All fees and charges debited to the account will be payable by you in 14.4 Any fee or charge in foreign currency will be converted into Australian change from time to time and we will advise you in advance of any such accordance with clause 17. dollars in accordance with clause 15.1. change in accordance with clause 24. 14.5 All fees and charges debited to the account will be payable by you in 15.3 Using Some overseas merchants and automatic teller machines charge a 15. the Card Outside Australia accordance with clause 17. surcharge for making an EFT transaction. Once you have confirmed the 15.1 All transactions made overseas on the VISA card will be converted into transaction you will not be able to dispute the surcharge. The surcharge Australian currency by VISA International, and calculated at a wholesale 15. Using the Card Outside Australia may appear on your statement as part of the purchase price. market rate selected by VISA from within a range of wholesale rates 15.1 15.4 All transactions made overseas on the VISA card will be converted into Before travelling overseas, you or an additional cardholder should consult or the government mandated rate that is in effect one day prior to the Australian currency by VISA International, and calculated at a wholesale us to obtain VISA Card Hotline telephone numbers for the country of Central Processing Date (that is, the date on which VISA processes the market rate selected by VISA from within a range of wholesale rates destination. transaction). or the government mandated rate that is in effect one day prior to the 15.5 All transactions made overseas on the VISA card are subject to a A cardholder must comply with all applicable exchange control and tax laws 15.2 Central Processing Date (that is, the date on which VISA processes the governing the use of the card and you indemnify us against liability, loss, conversion fee equal to 2% of the value of the transaction and payable to transaction). fees, charges or costs arising as a consequence of a failure to comply with Cuscal, the principal member of VISA International under which we can 15.2 All transactions made overseas on the VISA card are subject to a them. provide you with the card. The amount of this conversion fee is subject to conversion fee equal to 2% of the value of the transaction and payable to change from time to time and we will advise you in advance of any such Cuscal, the principal member of VISA International under which we can 16. Statements change in accordance with clause 24. provide you with the card. The amount of this conversion fee is subject to 16.1 We will send you a statement of account each month where there is any 15.3 change from time to time and we will advise you in advance of any such Some overseas merchants and automatic teller machines charge a financial activity or a balance outstanding on the account. In all cases we surcharge for making an EFT transaction. Once you have confirmed the change in accordance with clause 24. will send you a statement of account at least every 6 months and you may transaction you will not be able to dispute the surcharge. The surcharge 15.3 request more frequent statements. Some overseas merchants and automatic teller machines charge a may appear on your statement as part of the purchase price. surcharge for making an EFT transaction. Once you have confirmed the 16.2 Each debit and credit to the account takes effect on the date we assign to it 15.4 transaction you will not be able to dispute the surcharge. The surcharge Before travelling overseas, you or an additional cardholder should consult which may not be the date on which it is processed and we may adjust any us to obtain VISA Card Hotline telephone numbers for the country of may appear on your statement as part of the purchase price. debit or credit at any time to reflect your and our obligations and the terms 15.4 destination. Before travelling overseas, you or an additional cardholder should consult 15.5 of this contract. A cardholder must comply with all applicable exchange control and tax laws 16.3 us to obtain VISA Card Hotline telephone numbers for the country of You should check each statement of account and tell us of any entry in the governing the use of the card and you indemnify us against liability, loss, destination. statement which you dispute. fees, charges or costs arising as a consequence of a failure to comply with 15.5 A cardholder must comply with all applicable exchange control and tax laws 16.4 them. You may request a copy of any statement of account at any time subject to governing the use of the card and you indemnify us against liability, loss, 15.6 any fee referred to in the Credit Card Contract Schedule. A cardholder travelling overseas must advise SCU of the departure and fees, charges or costs arising as a consequence of a failure to comply with return dates and destinations . This will avoid any block on the card by our 16. them. Statements 17. fraud department due to unusual spends in foreign countries. 16.1 Payments We will send you a statement of account each month where there is any 17.1 You must pay us immediately upon receipt of the statement of account: 16. -financial activity or a balance outstanding on the account. In all cases we Statements the amount (if any) by which the closing balance exceeds the credit limit; 16.1 will send you a statement of account at least every 6 months and you may We will send you a statement of account each month where there is any and request more frequent statements. financial activity or a balance outstanding on the account. In all cases we the amount (if any) of any minimum monthly payment which remains 16.2 -will send you a statement of account at least every 6 months and you may Each debit and credit to the account takes effect on the date we assign to it unpaid from a previous statement of account (shown as “overdue which may not be the date on which it is processed and we may adjust any request more frequent statements. amount” in the statement of account). debit or credit at any time to reflect your and our obligations and the terms 16.2 Each debit and credit to the account takes effect on the date we assign to it 17.2 You must also pay us by the statement “Due Date” the amount of a of this contract. which may not be the date on which it is processed and we may adjust any 16.3 minimum monthly payment (if any) for the month in respect of which the You should check each statement of account and tell us of any entry in the debit or credit at any time to reflect your and our obligations and the terms statement of account is issued. If you do not pay the minimum monthly statement which you dispute. of this contract. payment by the statement “Due Date”, a Late Payment Fee may apply. 16.4 You may request a copy of any statement of account at any time subject to 16.3 Please refer to the Credit Card Contract Schedule for details. The minimum You should check each statement of account and tell us of any entry in the any fee referred to in the Credit Card Contract Schedule. statement which you dispute. 13.4 14. 14.1 13.2
16.4 17. 17.1 17.
You may request a copy of any statement of account at any time subject to Payments any fee referred to in the Credit Card Contract Schedule. You must pay us immediately upon receipt of the statement of account: 8 -Payments the amount (if any) by which the closing balance exceeds the credit limit;
16.3 You should check each statement of account and tell us of any entry in the statement which you dispute. 16.4 monthly payment for that month will be the greater of 2.5% (rounded up to You may request a copy of any statement of account at any time subject to the nearest dollar) of the closing balance or $20, or if that closing balance is any fee referred to in the Credit Card Contract Schedule. $20 or less, that closing balance. 17. The statement of account will include all amounts owing under clause 17.1 Payments 17.3 17.1 and 17.2 in the “Minimum Payment” amount on the statement. You must pay us immediately upon receipt of the statement of account: - the amount (if any) by which the closing balance exceeds the credit limit; 17.4 You may pay us as much as you wish towards the closing balance of the and statement of account in addition to the amounts referred to in clauses 17.1 - the amount (if any) of any minimum monthly payment which remains and 17.2. Subject to clause 13, if the closing balance is paid in full, you unpaid from a previous statement of account (shown as “overdue may be entitled to an interest-free period in respect of certain transactions. amount” in the statement of account). 17.5 A payment of the account can only be made in Australia and in Australian 17.2 dollars. You must also pay us by the statement “Due Date” the amount of a minimum monthly payment (if any) for the month in respect of which the 17.6 If you will be overseas when a payment is due, it will be necessary to statement of account is issued. If you do not pay the minimum monthly arrange for payments to be made to the account in Australia in your payment by the statement “Due Date”, a Late Payment Fee may apply. absence. Please refer to the Credit Card Contract Schedule for details. The minimum 17.7 For the purpose of this clause 17, a reversal or refund of charges to the account is not a payment to the account. monthly payment for that month will be the greater of 2.5% (rounded up to 17.8 the nearest dollar) of the closing balance or $20, or if that closing balance is A payment will not be treated as made until the date we credit the payment 8 to the account in the ordinary course of business. If paying by mail you $20 or less, that closing balance. should allow adequate time for the payment to reach us before the 17.3 The statement of account will include all amounts owing under clause 17.1 statement due date. (The proceeds of any payment made by cheque or and 17.2 in the “Minimum Payment” amount on the statement. other instrument or through the GiroPost system will not be available to 17.4 You may pay us as much as you wish towards the closing balance of the increase the available credit amount until honoured.) statement of account in addition to the amounts referred to in clauses 17.1 17.9 and 17.2. Subject to clause 13, if the closing balance is paid in full, you If the statement “Due Date” is not a business day, the payment must be made on or by the last business day immediately before the statement may be entitled to an interest-free period in respect of certain transactions. “Due Date”. 17.5 A payment of the account can only be made in Australia and in Australian 17.10 If your cheque or other payment instrument is not honoured in full when first dollars. 17.6 presented or if a payment through the GiroPost system is not honoured in If you will be overseas when a payment is due, it will be necessary to full, the payment will not constitute a valid payment and you will be charged arrange for payments to be made to the account in Australia in your the payment dishonour fee referred to in the Letter of Offer. absence. 17.7 For the purpose of this clause 17, a reversal or refund of charges to the 18. Application of Payments account is not a payment to the account. We will apply payments we credit to the account first to amounts owing on a 17.8 A payment will not be treated as made until the date we credit the payment previous statement of account, then to amounts shown on a current statement to the account in the ordinary course of business. If paying by mail you of account and then to amounts debited but which have not yet appeared in a should allow adequate time for the payment to reach us before the statement of account, in each case in the following order: statement due date. (The proceeds of any payment made by cheque or - interest charges; other instrument or through the GiroPost system will not be available to - government duties or charges; increase the available credit amount until honoured.) -17.9 fees and charges; If the statement “Due Date” is not a business day, the payment must be - cash advances; and made on or by the last business day immediately before the statement - purchases. “Due Date”. 17.10 If your cheque or other payment instrument is not honoured in full when first 19. presented or if a payment through the GiroPost system is not honoured in Default 19.1 full, the payment will not constitute a valid payment and you will be charged You will be in default under this contract if you: - fail to pay us any payment due under this contract when it is due; the payment dishonour fee referred to in the Letter of Offer. - exceed the credit limit; - fail to comply with your obligations under clauses 5, 7, 13, 14 or 17 of 18. Application of Payments these Conditions of Use; or We will apply payments we credit to the account first to amounts owing on a - give us incorrect or misleading information in connection with this previous statement of account, then to amounts shown on a current statement contract. of account and then to amounts debited but which have not yet appeared in a 19.2 If you default we may (subject to clause 19.3): statement of account, in each case in the following order: - cancel all cards; - interest charges; - require you to pay us on demand the outstanding balance of the account - government duties or charges; (including amounts which you become liable to pay under the contract - fees and charges; and which are yet to be debited to the account); - cash advances; and - exercise any other rights that the law gives us; and - purchases. - require you to pay us on demand reasonable enforcement expenses we reasonably incur in the exercise of our rights against you, including legal 19. Default fees. 19.1 You will be in default under this contract if you: 19.3 -Our right to take action against you under clause 19.2 may be subject to a fail to pay us any payment due under this contract when it is due; requirement of the National Credit Code that we first give a notice allowing - exceed the credit limit; you at least 30 days from the date of the notice to remedy the default. If - fail to comply with your obligations under clauses 5, 7, 13, 14 or 17 of so, you will be deemed to have failed to remedy the default specified in the these Conditions of Use; or notice if, at the end of the time allowed by that notice, you have remedied - give us incorrect or misleading information in connection with this that default but have committed another of the same type. If you do not contract. 19.2 comply with the notice, if we are not required to give you a notice, or if If you default we may (subject to clause 19.3): -the notice need not require you to remedy the default, we can take action cancel all cards; -against you under clause 19.2. require you to pay us on demand the outstanding balance of the account 19.4 If an obligation to pay us an amount under the contract becomes merged in (including amounts which you become liable to pay under the contract a court order or judgement, you must pay us interest on that amount daily and which are yet to be debited to the account); -until paid at the rate of interest applying to our VISA Credit Cards at that exercise any other rights that the law gives us; and -time. require you to pay us on demand reasonable enforcement expenses we reasonably incur in the exercise of our rights against you, including legal 20 Closure fees. of the Account and Cancellation of the Card by Us 20.1 Our right to take action against you under clause 19.2 may be subject to a We reserve the right to close the account at any time. 19.3 requirement of the National Credit Code that we first give a notice allowing 9 • SCU Visa Credit Card Terms & Conditions you at least 30 days from the date of the notice to remedy the default. If so, you will be deemed to have failed to remedy the default specified in the
reasonably incur in the exercise of our rights against you, including legal fees. (a) We may close the account without prior notice if: 19.3 Our right to take action against you under clause 19.2 may be subject to a i. we believe that use of a card or the account may cause loss to requirement of the National Credit Code that we first give a notice allowing you or to us or where required for security or credit risk purposes; you at least 30 days from the date of the notice to remedy the default. If ii. will the account is inactive; or so, you be deemed to have failed to remedy the default specified in the so, you will be deemed to have failed to remedy the default specified in the iii. the credit limit has been exceeded. (Note that we may elect not to notice if, at the end of the time allowed by that notice, you have remedied notice if, at the end of the time allowed by that notice, you have remedied close the account for this reason but the fact that we have elected that default but have committed another of the same type. If you do not that default but have committed another of the same type. If you do not not to do so on one or more previous occasions does not stop us comply with the notice, if we are not required to give you a notice, or if comply with the notice, if we are not required to give you a notice, or if from closing it whenever the credit limit has been exceeded.) the notice need not require you to remedy the default, we can take action the notice need not require you to remedy the default, we can take action Unless you are in default or we have previously given you notice to against you under clause 19.2. against you under clause 19.2. that effect, we will give you written notice as soon as possible after 19.4 If an obligation to pay us an amount under the contract becomes merged in If an obligation to pay us an amount under the contract becomes merged in we close your account. a court order or judgement, you must pay us interest on that amount daily a court order or judgement, you must pay us interest on that amount daily (b) paid We may also close the account upon giving you not less than three until at the rate of interest applying to our VISA Credit Cards at that until paid at the rate of interest applying to our VISA Credit Cards at that time. months written notice. 20.2 If the account is closed, all cards issued in relation to the account will be 20 Closure 20 cancelled. Closure of of the the Account Account and and Cancellation Cancellation of of the the Card Card by by Us Us 20.3 20.1 We will not cancel any individual card without good reason but we may We reserve the right to close the account at any time. We reserve the right to close the account at any time. cancel a card at any time without prior notice if we believe that use of the (a) We may close the account without prior notice if: card may cause loss to you or us or where required for security or credit 9 • SCU Visa i. Credit Terms & Conditions weCard believe that use of a card or the account may cause loss to risk purposes. If we do so, we will give you written notice as soon as you or to us or where required for security or credit risk purposes; possible afterwards. ii. the credit limit has been exceeded, unless you are in default or we have previously given you notice to that effect. (Note that we 21. Closure of theelect Account Cancellation by but Youthe fact that may not toand close the account of forthe thisCard reason 21.1 You may close the account at any time by making a written request to us. If we have elected not to do so on one or more previous occasions the account is closed, all credit cards issued in relation to the account will does not stop us from closing it whenever the credit limit has be cancelled. been exceeded.) 21.2 You may request us in writing, in accordance with clause 4.5, to cancel the 20.2 If the account is closed, all cards issued in relation to the account will be card of an additional cardholder. cancelled. 21.3 20.3 Written requests should be mailed to the postal address of Sydney Credit We will not cancel any individual card without good reason but we may Union Ltd. as set out in your statement of account. cancel a card at any time without prior notice if we believe that use of the card may cause loss to you or us or where required for security or credit 22. When the Account is Closed or a Card is Cancelled risk purposes. 22.1 When we cancel a card, including when you request it: we will confirm the cancellation; 21. Closure of the Account and Cancellation of the Card by You 21.1 -Youthe card must not be used; and may close the account at any time by making a written request to us. If -thethe card must be returned to us (cut diagonally in half) or you must account is closed, all credit cards issued in relation to the account will be satisfy us that it has been destroyed. cancelled. 22.2 21.2 If the account is closed, including when you request it: You may request us in writing, in accordance with clause 4.5, to cancel the -card all cards must not be used; of an additional cardholder. all cards must be returned to us (cut diagonally in half) or you must 21.3 -Written requests should be mailed to the postal address of Sydney Credit satisfy us that they have been destroyed; Union Ltd. as set out in your statement of account. - you must pay the minimum monthly payment each month if an outstanding balance remains; 22. When the Account is Closed or a Card is Cancelled your obligations under the contract will continue until you pay us the total 22.1 -When we cancel a card, including when you request it: the card must not be used; and - amount you owe us (including amounts which you become liable to pay under the contract and which are not yet debited to the account); and 22.2 If the account is closed, including when you request it: -- you should cancel all periodic debit authorities which apply to the all cards must not be used; you must pay the minimum monthly payment each month if an - account. 22.3 If the account has a positive (credit) balance when it is closed, we will send outstanding balance remains; you a cheque for that balance (unless those funds have been remitted as - your obligations under the contract will continue until you pay us the total unclaimed money in accordance with the law) or deposit the funds into any amount you owe us (including amounts which you become liable to pay of your accounts with us. under the contract and which are not yet debited to the account); and - you should cancel all periodic debit authorities which apply to the 23. Change of Address account. You must tell us promptly if you change your address. 22.3 If the account has a positive (credit) balance when it is closed, we will send you a cheque for that balance (unless those funds have been remitted as 24. Changes the Contract unclaimedto money in accordance with the law) or deposit the funds into any 24.1 We may change the contract at any time without your consent for one or of your accounts with us. more of the following reasons: to comply with any change or anticipated change in any relevant law, Change of Address 23. a) code of practice, guidance or general industry practice; You must tell us promptly if you change your address. b) to reflect any decision of a court, ombudsman or regulator; c) to reflect a change in our systems or procedures, including for to the Contract 24. Changes security reasons; 24.1 We may change the contract at any time without your consent for one or d) as a result of changed circumstances (including by adding benefits or more of the following reasons: new features); a) to comply with any change or anticipated change in any relevant law, e) to respond proportionately to changes in the cost of providing the card code of practice, guidance or general industry practice; or the account (including by changing interest rates); or b) to reflect any decision of a court, ombudsman or regulator; f) to make them clearer. c) to reflect a change in our systems or procedures, including for 24.2 The changes we may make include: security reasons; - changing the annual percentage rate; d) as a result of changed circumstances (including by adding benefits or - changing the method of calculating the minimum monthly payment; new features); - changing the frequency of any payment; - changing the amount or frequency of payment of any fee or charge; 10
d) as a result of changed circumstances (including by adding benefits or new features); -e) imposing a new fee or charge; to respond proportionately to changes in the cost of providing the card - reducing (but not increasing) the credit limit; or the account (including by changing interest rates); or -f) changing the method of calculating or debiting interest; and to make them clearer. changing the maximum daily cash withdrawal limit. 24.2 -The changes we may make include: 24.3 We will give you notice of any change in accordance with any requirement - changing the annual percentage rate; of the National Credit Code or any other code or law which may apply. For - changing the method of calculating the minimum monthly payment; example, we will give: - changing the frequency of any payment; - notice of an increase in the annual percentage rate by writing to you or changing the amount or frequency of payment of any fee or charge; - by newspaper advertisement no later than the day on which the increase imposing a new fee or charge; - is to take effect; reducing (but not increasing) the credit limit; 10 - at least 20 days written notice if we: changing the method of calculating or debiting interest; and - a) changing the maximum daily cash withdrawal limit. increase charges relating solely to the use of the card, PIN or card 24.3 We will give you notice of any change in accordance with any requirement details or the issue of any replacement card, PIN or card details; of the National Credit Code or any other code or law which may apply. For b) increase your liability for losses for EFT transactions; example, we will give: c) impose, remove or adjust a daily or other periodic transaction limit - notice of an increase in the annual percentage rate by writing to you or applying to the use of the card, PIN, card details, the account or electronic equipment; - by newspaper advertisement no later than the day on which the increase imposing a new fee or charge; d) change the amount, frequency or time for payment of a credit fee - is to take effect; reducing (but not increasing) the credit limit; -- at least 20 days written notice if we: or charge or the minimum monthly payment; or changing the method of calculating or debiting interest; and increase charges relating solely to the use of the card, PIN or card e) make any other change to the contract which increases your - a) changing the maximum daily cash withdrawal limit. details or the issue of any replacement card, PIN or card details; obligations or reduces the time for any payment; 24.3 We will give you notice of any change in accordance with any requirement b) increase your liability for losses for EFT transactions; -of the National Credit Code or any other code or law which may apply. For at least 30 days (or such lesser period as may be set by the Mutual c) impose, remove or adjust a daily or other periodic transaction limit Banking Code of Practice) written notice of: example, we will give: applying to the use of the card, PIN, card details, the account or a) any change in the manner in which interest in calculated or the - notice of an increase in the annual percentage rate by writing to you or electronic equipment; frequency with which it is debited; or by newspaper advertisement no later than the day on which the increase d) change the amount, frequency or time for payment of a credit fee b) the imposition of a new fee or charge. is to take effect; or charge or the minimum monthly payment; or 24.4 We will supply information on current interest rates and fees and charges - at least 20 days written notice if we: e) increase charges relating solely to the use of the card, PIN or card make any other change to the contract which increases your on request. a) obligations or reduces the time for any payment; details or the issue of any replacement card, PIN or card details; at least 30 days (or such lesser period as may be set by the Mutual 25 -Card b) Renewal increase your liability for losses for EFT transactions; Banking Code of Practice) written notice of: We may automatically issue you and any additional cardholder with a c) impose, remove or adjust a daily or other periodic transaction limit a) any change in the manner in which interest in calculated or the replacement card whenever the current card expires at our discretion. The use of applying to the use of the card, PIN, card details, the account or frequency with which it is debited; or any replacement card is subject to this contract. electronic equipment; b) d) the imposition of a new fee or charge. change the amount, frequency or time for payment of a credit fee 24.4 26 We will supply information on current interest rates and fees and charges No Waiver or charge or the minimum monthly payment; or on request. Our rights under this contract are unaffected by any delay in exercising them, by e) make any other change to the contract which increases your us giving you any time or other indulgence, or by the acceptance of monies from 24.5 To the extend permitted by law, we are not required to give you advance obligations or reduces the time for any payment; 25 notice Renewal you after you default. of: -Card at least 30 days (or such lesser period as may be set by the Mutual We may automatically issue you and any additional cardholder with a (a) Banking Code of Practice) written notice of: a reduction or cancellation of daily card limits for electronic transactions replacement card whenever the current card expires at our discretion. The use of 27 Assignment a) whichany change in the manner in which interest in calculated or the are cash withdrawals, purchases or transfers using electronic and any replacement card is subject to this contract. We may assign or otherwise deal with our rights under the contract without frequency with which it is debited; or telephone banking; or your consent and in any way we consider appropriate and you authorise us to (b) b) otherthe imposition of a new fee or charge. changes to the Conditions of Use, where these changes are 26 No Waiver disclose any information about the account to any person in connection with the 24.4 We will supply information on current interest rates and fees and charges required to immediately restore or maintain the security of a system or Our rights under this contract are unaffected by any delay in exercising them, by assignment. on request. individual accounts. us giving you any time or other indulgence, or by the acceptance of monies from you after you default. 28 Commissions 25 Card Renewal and Related Payments 28.1 If you take out “Credit Card Insurance” (a form of consumer credit We may automatically issue you and any additional cardholder with a 27 Assignment insurance) through an arrangement we have with an insurance company replacement card whenever the current card expires at our discretion. The use of We may assign or otherwise deal with our rights under the contract without then we may receive commission for the introduction of insurance any replacement card is subject to this contract. your consent and in any way we consider appropriate and you authorise us to business. The commission will be disclosed to you in the Letter of Offer. disclose any information about the account to any person in connection with the 28.2 26 If you choose to debit the premiums from your account (annually or No Waiver assignment. monthly), such a debit will be shown on your statement. Our rights under this contract are unaffected by any delay in exercising them, by us giving you any time or other indulgence, or by the acceptance of monies from 28 Evidence Commissions and Related Payments 29 you after you default. 28.1 You agree that a sales voucher or other record of a transaction provided If you take out “Credit Card Insurance” (a form of consumer credit 29.1 by a merchant or ATM is admissible evidence of the transaction and of the 27 insurance) through an arrangement we have with an insurance company Assignment then we may receive commission for the introduction of insurance amount shown, even if it is not signed by a cardholder, and that, unless you We may assign or otherwise deal with our rights under the contract without business. The commission will be disclosed to you in the Letter of Offer. show satisfactory evidence to the contrary, it is conclusive evidence. your consent and in any way we consider appropriate and you authorise us to 28.2 If you choose to debit the premiums from your account (annually or 29.2 You also agree that a statement given by us stating the amount of the disclose any information about the account to any person in connection with the monthly), such a debit will be shown on your statement. outstanding balance of the account, or any other amount recorded on the assignment. account, is admissible evidence that the amount is in fact owing at the date 29 Evidence 28 of the statement and that, unless you show satisfactory evidence to the Commissions and Related Payments 29.1 You agree that a sales voucher or other record of a transaction provided 28.1 contrary, it is conclusive evidence. If you take out “Credit Card Insurance” (a form of consumer credit by a merchant or ATM is admissible evidence of the transaction and of the insurance) through an arrangement we have with an insurance company 30 amount shown, even if it is not signed by a cardholder, and that, unless you National Credit Code then we may receive commission for the introduction of insurance 30.1 show satisfactory evidence to the contrary, it is conclusive evidence. If any provision of the contract is invalid or unenforceable under the business. The commission will be disclosed to you in the Letter of Offer. 29.2 You also agree that a statement given by us stating the amount of the 28.2 National Credit Code, it is to be severed from the contract without affecting If you choose to debit the premiums from your account (annually or outstanding balance of the account, or any other amount recorded on the the validity of the remainder. monthly), such a debit will be shown on your statement. account, is admissible evidence that the amount is in fact owing at the date 31 Privacy 29 of the statement and that, unless you show satisfactory evidence to the Evidence 31.1 You agree that information about you (including credit information about 29.1 contrary, it is conclusive evidence. You agree that a sales voucher or other record of a transaction provided you and the account) may be given to and obtained from any credit by a merchant or ATM is admissible evidence of the transaction and of the 30 reporting agency, other credit providers (including Cuscal Limited as the National Credit Code amount shown, even if it is not signed by a cardholder, and that, unless you 30.1 principal member of VISA International), any person providing services in If any provision of the contract is invalid or unenforceable under the show satisfactory evidence to the contrary, it is conclusive evidence. 29.2 National Credit Code, it is to be severed from the contract without affecting You also agree that a statement given by us stating the amount of the 11 • SCU Visa Credit Card Terms & Conditions the validity of the remainder. outstanding balance of the account, or any other amount recorded on the account, is admissible evidence that the amount is in fact owing at the date
amount shown, even if it is not signed by a cardholder, and that, unless you amount shown, even if it is not signed by a cardholder, and that, unless you show satisfactory evidence to the contrary, it is conclusive evidence. show satisfactory evidence to the contrary, it is conclusive evidence. show satisfactory evidence to the contrary, it is conclusive evidence. You also agree that a statement given by us stating the amount of the You also agree that a statement given by us stating the amount of the connection with the administration of your application or account (including You also agree that a statement given by us stating the amount of the outstanding balance of the account, or any other amount recorded on the outstanding balance of the account, or any other amount recorded on the your use of BPAY) or the marketing of our services or those of any body outstanding balance of the account, or any other amount recorded on the account, is admissible evidence that the amount is in fact owing at the date account, is admissible evidence that the amount is in fact owing at the date corporate related to us. account, is admissible evidence that the amount is in fact owing at the date of the statement and that, unless you show satisfactory evidence to the of the statement and that, unless you show satisfactory evidence to the 31.2 contrary, it is conclusive evidence. You agree that we may, at our discretion and for any purpose including of the statement and that, unless you show satisfactory evidence to the contrary, it is conclusive evidence. security, training, or information verification, listen to and/or record any contrary, it is conclusive evidence. telephone calls to which you are a party with us, including telephone 30 National Credit Code 30 National Credit enquiries, complaints and reports made by you. 30 If any provision of the contract is invalid or unenforceable under the National Credit Code Code 30.1 30.1 If any provision of the contract is invalid or unenforceable under the 30.1 National Credit Code, it is to be severed from the contract without affecting If any provision of the contract is invalid or unenforceable under the National Credit Code, it is to be severed from the contract without affecting 32 the validity of the remainder. Card Security Guidelines National Credit Code, it is to be severed from the contract without affecting the validity of the remainder. 32.1 the validity of the remainder. The security of your credit card is very important. The following guidelines provide examples of security measures and will not determine your liability 31 Privacy 31 Privacy for any losses resulting from unauthorised EFT transactions. Liability for 31 31.1 Privacy You agree that information about you (including credit information about 31.1 You agree that information about you (including credit information about such transactions will be determined in accordance with the Electronic 31.1 You agree that information about you (including credit information about you and the account) may be given to and obtained from any credit you and the account) may be given to and obtained from any credit Funds Transfer Code of Conduct. you and the account) may be given to and obtained from any credit reporting agency, other credit providers (including Cuscal Limited as the reporting agency, other credit providers (including Cuscal Limited as the 32.2 reporting agency, other credit providers (including Cuscal Limited as the Guidelines for ensuring the security of the card and PIN: principal member of VISA International), any person providing services in principal member of VISA International), any person providing services in a) sign the back of the card immediately upon receipt; principal member of VISA International), any person providing services in connection with the administration of your application or account (including connection with the administration of your application or account (including b) 11 • SCU Visadestroy the card on the expiry date by cutting it diagonally in half; Credit Card Terms & Conditions your use of BPAY) or the marketing of our services or those of any body your use of BPAY) or the marketing of our services or those of any body 11 • SCU Visa Credit Card Terms & Conditions connection with the administration of your application or account (including c) 11 • SCU Visado not let anyone else use the card; Credit Card Terms & Conditions corporate related to us. corporate related to us. your use of BPAY) or the marketing of our services or those of any body d) take reasonable steps to protect the card and PIN from loss, theft or 31.2 corporate related to us. You agree that we may, at our discretion and for any purpose including 31.2 You agree that we may, at our discretion and for any purpose including unauthorised use; security, training, or information verification, listen to and/or record any 31.2 security, training, or information verification, listen to and/or record any You agree that we may, at our discretion and for any purpose including e) notify us in accordance with clause 3.7 immediately you become telephone calls to which you are a party with us, including telephone telephone calls to which you are a party with us, including telephone security, training, or information verification, listen to and/or record any aware that a card has been lost or stolen, or a card, PIN or card enquiries, complaints and reports made by you. enquiries, complaints and reports made by you. telephone calls to which you are a party with us, including telephone details have been used by someone else without your authority; enquiries, complaints and reports made by you. 32 Card Security f) do not tell or show the PIN to another person or allow it to be seen by 32 Card Security Security Guidelines Guidelines 32 The Card 32.1 security of Guidelines your credit card is very important. The following guidelines another person, including family and friends; 32.1 The security of your credit card is very important. The following guidelines 32.1 The security of your credit card is very important. The following guidelines 32 provide Card Security Guidelines examples of security measures and will not determine your liability g) if you change the PIN, do not select a PIN which represents your birth provide examples of security measures and will not determine your liability provide examples of security measures and will not determine your liability 32.1 for The security of your credit card is very important. The following guidelines anydate or a recognisable part of your name. If you do use an obvious losses resulting from unauthorised EFT transactions. Liability for for any losses resulting from unauthorised EFT transactions. Liability for for any losses resulting from unauthorised EFT transactions. Liability for provide examples of security measures and will not determine your liability such transactions will be determined in accordance with the ePayments PIN such as a name or date you may be liable for any losses which such transactions will be determined in accordance with the Electronic such transactions will be determined in accordance with the Electronic for any losses resulting from unauthorised EFT transactions. Liability for code. occur as a result of unauthorised use of the PIN before notification to Funds Transfer Code of Conduct. Funds Transfer Code of Conduct. such transactions will be determined in accordance with the Electronic 32.2 Guidelines for ensuring the security of the card and PIN: us that the PIN has been misused or has become known to someone 32.2 Guidelines for ensuring the security of the card and PIN: 32.2 a) Guidelines for ensuring the security of the card and PIN: Funds Transfer Code of Conduct. sign else;the back of the card immediately upon receipt; a) sign the back of the card immediately upon receipt; a) sign the back of the card immediately upon receipt; 32.2 b) Guidelines for ensuring the security of the card and PIN: card cutting it on the card number, chip, name on card and h) destroy do not record the PIN on the card or keep a record of the PIN on b) destroy the card on the expiry date by cutting it diagonally in half; b) a) destroy the card on the expiry date by cutting it diagonally in half; sign the back of the card immediately upon receipt; expiry date.; anything which is kept with or near the card unless reasonable c) do not let anyone else use the card; c) do not let anyone else use the card; b) c) destroy the card on the expiry date by cutting it diagonally in half; do not let anyone else use the card; steps have been taken to carefully disguise the PIN or to prevent d) take reasonable steps to protect the card and PIN from loss, theft or d) take reasonable steps to protect the card and PIN from loss, theft or c) do not let anyone else use the card; d) take reasonable steps to protect the card and PIN from loss, theft or unauthorised access to that record. unauthorised use; unauthorised use; d) take reasonable steps to protect the card and PIN from loss, theft or unauthorised use; e) notify us in accordance with clause 3.7 immediately you become e) notify us in accordance with clause 3.7 immediately you become unauthorised use; e) notify us in accordance 33 Error aware that a card has been lost or stolen, or a card, PIN or card or Dispute Resolutionwith clause 3.7 immediately you become aware that a card has been lost or stolen, or a card, PIN or card notify us in accordance with clause 3.7 immediately you become aware that a card has been lost or stolen, or a card, PIN or card 33.1 e) If you have a complaint or believe that an error has occurred in any details have been used by someone else without your authority; details have been used by someone else without your authority; aware that a card has been lost or stolen, or a card, PIN or card details have been used by someone else without your authority; transaction, charge, refund or payment or on a statement of account, you f) do not tell or show the PIN to another person or allow it to be seen by f) do not tell or show the PIN to another person or allow it to be seen by details have been used by someone else without your authority; f) do not tell or show the PIN to another person or allow it to be seen by should contact us promptly on the telephone numbers listed at the front another person, including family and friends; another person, including family and friends; f) do not tell or show the PIN to another person or allow it to be seen by another person, including family and friends; of this booklet, as set out in our communication (including statements of g) if you change the PIN, do not select a PIN which represents your birth g) if you change the PIN, do not select a PIN which represents your birth you change the PIN, do not select a PIN which represents your birth g) ifanother person, including family and friends; account) with you or by visiting one of our branches. date or a recognisable part of your name. If you do use an obvious date or a recognisable part of your name. If you do use an obvious if you change the PIN, do not select a PIN which represents your birth date or a recognisable part of your name. If you do use an obvious 33.2 g) To assist with our investigations you will need to provide the following PIN such as a name or date you may be liable for any losses which PIN such as a name or date you may be liable for any losses which date or a recognisable part of your name. If you do use an obvious PIN such as a name or date you may be liable for any losses which information: occur as a result of unauthorised use of the PIN before notification to occur as a result of unauthorised use of the PIN before notification to PIN such as a name or date you may be liable for any losses which occur as a result of unauthorised use of the PIN before notification to - your name, address, membership number, card number and account us that the PIN has been misused or has become known to someone us that the PIN has been misused or has become known to someone occur as a result of unauthorised use of the PIN before notification to us that the PIN has been misused or has become known to someone details; else; else; us that the PIN has been misused or has become known to someone else; - details of the transaction, charge, refund or payment in question; h) do not record the PIN on the card or keep a record of the PIN on h) do not record the PIN on the card or keep a record of the PIN on else; do not record the PIN on the card or keep a record of the PIN on -h) the details of any error believed to have occurred on a statement of anything which is kept with or near the card unless reasonable anything which is kept with or near the card unless reasonable h) account; and do not record the PIN on the card or keep a record of the PIN on anything which is kept with or near the card unless reasonable steps have been taken to carefully disguise the PIN or to prevent steps have been taken to carefully disguise the PIN or to prevent anything which is kept with or near the card unless reasonable steps have been taken to carefully disguise the PIN or to prevent - the amount of the suspected error or disputed transaction, charge, unauthorised access to that record. unauthorised access to that record. steps have been taken to carefully disguise the PIN or to prevent unauthorised access to that record. refund or payment. unauthorised access to that record. We may require you to confirm in writing the details of any error which 33 33 Error Error or or Dispute Dispute Resolution Resolution you believe has occurred in relation to a transaction, charge, refund or 33.1 33.1 If you have a complaint or believe that an error has occurred in any If you have a complaint or believe that an error has occurred in any 33 Error or Dispute Resolution payment, or to a statement of account. transaction, charge, refund or payment or on a statement of account, you 33.1 transaction, charge, refund or payment or on a statement of account, you If you have a complaint or believe that an error has occurred in any We will investigate your complaint, and if unable to settle your complaint should contact us promptly on the telephone numbers listed at the front should contact us promptly on the telephone numbers listed at the front transaction, charge, refund or payment or on a statement of account, you immediately to your and our satisfaction, we will advise you in writing of the of this booklet, as set out in our communication (including statements of of this booklet, as set out in our communication (including statements of should contact us promptly on the telephone numbers listed at the front procedures for further investigation and resolution and may request further account) with you or by visiting one of our branches. account) with you or by visiting one of our branches. of this booklet, as set out in our communication (including statements of relevant details from you. 33.2 To assist with our investigations you will need to provide the following 33.2 To assist with our investigations you will need to provide the following 33.2 To assist with our investigations you will need to provide the following account) with you or by visiting one of our branches. Within 21 days of receipt from you of the details of your complaint we will: information: 33.2 information: To assist with our investigations you will need to provide the following (1) complete our investigation and advise you in writing of the results; or -- your name, address, membership number, card number and account - your name, address, membership number, card number and account name, address, membership number, card number and account information: (2) your advise you in writing that we require further time to complete our details; - details; your name, address, membership number, card number and account investigation. -- details of the transaction, charge, refund or payment in question; - details details of the transaction, charge, refund or payment in question; of the transaction, charge, refund or payment in question; details; -We will complete our investigation within 45 days of receiving your complaint, the details of any error believed to have occurred on a statement of - the the details of any error believed to have occurred on a statement of - details of any error believed to have occurred on a statement of details of the transaction, charge, refund or payment in question; unless there are exceptional circumstances. account; and account; and account; and to resolve your complaint within 45 days, we will let you - the details of any error believed to have occurred on a statement of are unable --If we the amount of the suspected error or disputed transaction, charge, the amount of the suspected error or disputed transaction, charge, - the amount of the suspected disputed transaction, charge, account; and know the reasons for the delay error and or provide you with monthly updates on refund or payment. refund or payment. refund or payment. -the progress of the investigation and its likely resolution date, except where the amount of the suspected error or disputed transaction, charge, We may require you to confirm in writing the details of any error which We may require you to confirm in writing the details of any error which Transaction - you must complete a Dispute Form. refund or payment. we are waiting for a response from you and you have been advised that we you believe has occurred in relation to a transaction, charge, refund or you believe has occurred in relation to a transaction, charge, refund or We may require you to confirm in writing the details of any error which require such a response. payment, or to a statement of account. payment, or to a statement of account. you believe has occurred in relation to a transaction, charge, refund or If your complaint has not been resolved within 120 days of receipt of the We will investigate your complaint, and if unable to settle your complaint We will investigate your complaint, and if unable to settle your complaint payment, or to a statement of account. details of your complaint, we will resolve the complaint in your favour. immediately to your and our satisfaction, we will advise you in writing of the immediately to your and our satisfaction, we will advise you in writing of the We will investigate your complaint, and if unable to settle your complaint If we find that an error was made, we will make the appropriate adjustments procedures for further investigation and resolution and may request further procedures for further investigation and resolution and may request further immediately to your and our satisfaction, we will advise you in writing of the to your account including interest and charges (if any) and will advise you in relevant details from you. relevant details from you. procedures for further investigation and resolution and may request further writing of the amount of the adjustment. Within 21 days of receipt from you of the details of your complaint we will: Within 21 days of receipt from you of the details of your complaint we will: relevant details from you. (1) (1) complete our investigation and advise you in writing of the results; or complete our investigation and advise you in writing of the results; or12 Within 21 days of receipt from you of the details of your complaint we will: (2) (2) advise you in writing that we require further time to complete our advise you in writing that we require further time to complete our (1) complete our investigation and advise you in writing of the results; or investigation. investigation. (2) advise you in writing that we require further time to complete our 29.2 29.2 29.2
procedures for further investigation and resolution and may request further relevant details from you. When we advise you of the outcome of our investigations, we will notify you Within 21 days of receipt from you of the details of your complaint we will: in writing of the reasons for our decision by reference to these Conditions of (1) complete our investigation and advise you in writing of the results; or Use and (if applicable) the Electronic Funds Transfer Code of Conduct and (2) advise you in writing that we require further time to complete our advise you of any adjustments we have made to your account. If you are not investigation. satisfied with the decision, you may wish to take the matter further. We will complete our investigation within 45 days of receiving your complaint, You may, for instance, contact the Financial Ombudsman Service or any unless there are exceptional circumstances. other dispute resolution body which we utilise and advise from time to time. If we are unable to resolve your complaint within 45 days, we will let you The Financial Ombudsman Service’s contact details are: know the reasons for the delay and provide you with monthly updates on GPO Box 3 the progress of the investigation and its likely resolution date, except where Melbourne VIC 3001 we are waiting for a response from you and you have been advised that we require such a response. Toll Free Call: 1300 78 08 08 If we your complaint has was not been within the 120 days of receipt of the Email: If find that
[email protected] error made,resolved we will make appropriate adjustments details of your complaint, we will resolve the complaint in your favour. Website: to your account www.fos.org.au including interest and charges (if any) and will advise you in If we find that an error was made, we will make the appropriate adjustments If we decide that you ofare for all or any part of a loss arising out of writing of the amount theliable adjustment. to your account including interest and charges (if any) and will advise you in unauthorised use of the card or PIN, we will: When we advise you of the outcome of our investigations, we will notify you When we advise you of the outcome of our investigations, we will notify you writing of the amount of the adjustment. (1) give you copies of any documents or other evidence we relied upon; in writing of the reasons for our decision by reference to these Conditions in writing of the reasons for our decision by reference to these Conditions of and of Use and (if applicable) the ePayments code and advise you of any Use and (if applicable) the Electronic Funds Transfer Code of Conduct and 12 (2) advise you in writing whether or not there was any system or adjustments we have made to your account. If you are not satisfied with the advise you of any adjustments we have made to your account. If you are not equipment malfunction at the time of the relevant transaction. decision, you may wish to take the matter further. satisfied with the decision, you may wish to take the matter further. If we may, fail to out these procedures or cause unreasonable in You for instance, contact the Financial Financial Ombudsman Servicedelay or any any You may, for carry instance, contact the Ombudsman Service or When we advise you of the outcome of our investigations, we will notify you resolving your complaint, we may be liable for part or the entire amount of the other dispute resolution body which we utilise and advise from time to time. other dispute resolution body which we utilise and advise from time to time. in writing of the reasons for our decision by reference to these Conditions of disputed transaction where that failure or delay has prejudiced the outcome The Financial Ombudsman Service’s contact details are: The Financial Ombudsman Service’s contact details are: Use and (if applicable) the Electronic Funds Transfer Code of Conduct and of the investigation. GPO Box 3 advise you of any adjustments we have made to your account. If you are not 33.3 Melbourne VIC 3001 If we resolve your complaint by exercising our rights under the operating satisfied with the decision, you may wish to take the matter further. rules applicable to the VISA credit card scheme, different time limits may Toll Free Call: 1300 78 08 08 You may, for instance, contact the Financial Ombudsman Service or any apply. If so, we will inform you in writing of those time limits and when you Email:
[email protected] other dispute resolution body which we utilise and advise from time to time. can reasonably expect a decision, and we will suspend your obligation to Website: www.fos.org.au The Financial Ombudsman Service’s contact details are: pay any amount which is the subject of your complaint or any credit or other If we decide that you are liable for all or any part of a loss arising out of GPO Box 3 charges related to that amount until your complaint has been resolved. unauthorised use of the card or PIN, we will: Melbourne VIC 3001 (1) give you copies of any documents or other evidence we relied upon; 1300 78 08 08 34 Toll Free Call: BPAY and
[email protected] 34.1 Email: This clause will apply if you or an additional cardholder instructs us to make (2) advise you in writing whether or not there was any system or Website: www.fos.org.au a BPAY payment from your account. we equipment malfunction at the time of the relevant transaction. decide that you are liable for all or any part of a loss arising out of 34.2 If We are a member of BPAY. We will tell you if we are no longer a member If we fail to carry out these procedures or cause unreasonable delay in unauthorised use of the card or PIN, we will: of BPAY. resolving your complaint, we may be liable for part or the entire amount of the give you copies of any documents or other evidence we relied upon; 34.3 (1) We will advise you if and when other transactions can be made using disputed transaction where that failure or delay has prejudiced the outcome and BPAY but until you are advised otherwise, you may use BPAY only to make of the investigation. (2) advise you in writing whether or not there was any system or payments. If we resol ope equipment malfunction at the time of the relevant transaction. 34.4 Procedures rules applicable to the VISA credit card scheme, different time limits may If we fail to carry out these procedures or cause unreasonable delay in To instruct us to make a BPAY payment you must advise us of the biller’s apply. If so, we will inform you in writing of those time limits and when you rules applicable to the VISA card schemes, different time limits may apply. resolving your complaint, we may be liable for part or the entire amount of the code number (found on your bill), your Customer Reference Number (eg can reasonably expect a decision, and we will suspend your obligation to If so, we will inform you in writing of those time limits and when you disputed transaction where that failure or delay has prejudiced the outcome your account number with the biller), the amount to be paid and your card pay any amount which is the subject of your complaint or any credit or other of the investigation. can reasonably expect a decision, and we will suspend your obligation to number. 33.3 charges related to that amount until your complaint has been resolved. If we resolve your complaint by exercising our rights under the operating You acknowledge that we are not obliged to effect a BPAY payment if you pay any amount which is the subject of your complaint or any credit or rules applicable to the VISA credit card scheme, different time limits may do not give us any of that information or if any of the information you give other charges related to that amount until your complaint has been 34 BPAY apply. If so, we will inform you in writing of those time limits and when you us is inaccurate. resolved. 34.1 This clause will apply if you or an additional cardholder instructs us to make 34.5 can reasonably expect a decision, and we will suspend your obligation to We will debit the value of each BPAY payment and any applicable fees to a BPAY payment from your account. pay any amount which is the subject of your complaint or any credit or other your account. Instructions will not be acted upon if there are insufficient 34.2 We are a member of BPAY. We will tell you if we are no longer a member charges related to that amount until your complaint has been resolved. funds available in your account. 34 BPAY of BPAY. 34.6 A BPAY payment is treated as received by the biller to whom it is directed: 34.3 We will advise you if and when other transactions can be made using (i). on the date you instruct us to make that payment, if we receive your 34.1 BPAY but until you are advised otherwise, you may use BPAY This clause will apply if you or an additional cardholder instructs us to make only to make instruction by the cut off time on a business day; or a BPAY payment from your account. payments. (ii). on the next business day after you instruct us to make the payment, if 34.2 34.4 We are a member of BPAY. We will tell you if we are no longer a member Procedures we receive your instruction after the cut off time on a business day or of BPAY. To instruct us to make a BPAY payment you must advise us of the biller’s on a non-business day. code number (found on your bill), your Customer Reference Number (eg 34.3 We will advise you if and when other transactions can be made using Notwithstanding this, a delay may occur in processing a BPAY payment if a your account number with the biller), the amount to be paid and your card BPAY but until you are advised otherwise, you may use BPAY only to make biller, or another financial institution participating in BPAY, does not comply number. payments. with its BPAY obligations. You acknowledge that we are not obliged to effect a BPAY payment if you 34.4 Procedures While it is expected that any delay in processing a BPAY payment will do not give us any of that information or if any of the information you give To instruct us to make a BPAY payment you must advise us of the biller’s not continue for more than one business day, it may continue for a longer us is inaccurate. code number (found on your bill), your Customer Reference Number (eg period. 34.5 We will debit the value of each BPAY payment and any applicable fees to 34.7 your account number with the biller), the amount to be paid and your card Processing BPAY payments your account. Instructions will not be acted upon if there are insufficient number. You must be careful to ensure that you tell us the correct amount you wish funds available in your account. You acknowledge that we are not obliged to effect a BPAY payment if you to pay. If you instruct us to make a BPAY payment and you later discover 34.6 do not give us any of that information or if any of the information you give A BPAY payment is treated as received by the biller to whom it is directed: that the amount you told us to pay was less than the amount you needed to (i). on the date you instruct us to make that payment, if we receive your us is inaccurate. pay, you can make another BPAY payment for the difference between the instruction by the cut off time on a business day; or 34.5 amount actually paid to the biller and the amount you needed to pay. We will debit the value of each BPAY payment and any applicable fees to (ii). on the next business day after you instruct us to make the payment, if your account. Instructions will not be acted upon if there are insufficient We will not accept an order to stop a BPAY payment once you have we receive your instruction after the cut off time on a business day or funds available in your account. instructed us to make that BPAY payment. on a non-business day. 34.6 You should check your statement of account carefully and promptly report A BPAY payment is treated as received by the biller to whom it is directed: Notwithstanding this, a delay may occur in processing a BPAY payment if a (i). on the date you instruct us to make that payment, if we receive your to us as soon as you become aware of any BPAY payments that you think biller, or another financial institution participating in BPAY, does not comply instruction by the cut off time on a business day; or are errors or that you did not authorise. with its BPAY obligations. (ii). on the next business day after you instruct us to make the payment, if You should notify us immediately if you become aware that you have made While it is expected that any delay in processing a BPAY payment will we receive your instruction after the cut off time on a business day or a mistake (except for a mistake as to the amount you meant to pay – for not continue for more than one business day, it may continue for a longer on a non-business day. period. 13 • SCU Visa Credit Card Terms & Conditions Notwithstanding this, a delay may occur in processing a BPAY payment if a 34.7 biller, or another financial institution participating in BPAY, does not comply Processing BPAY payments You must be careful to ensure that you tell us the correct amount you wish
34.5 We will debit the value of each BPAY payment and any applicable fees to your account. Instructions will not be acted upon if there are insufficient funds available in your account. those errors see above) when instructing us to make a BPAY payment, or 34.6 A BPAY payment is treated as received by the biller to whom it is directed: A BPAY payment is treated as received by the biller to whom it is directed: if you did not authorise a BPAY payment that has been made from your (i). o n the date you instruct us to make that payment, if we receive your on the date you instruct us to make that payment, if we receive your account. instruction by the cut off time on a business day; or 34.8 Liability for unauthorised transactions (ii). on the next business day after you instruct us to make the payment, if We will attempt to make sure your BPAY payments are processed promptly we receive your instruction after the cut off time on a business day or by the participants in BPAY and you must tell us promptly if: on a non-business day. (i) you become aware of any delays or mistakes in processing your Notwithstanding this, a delay may occur in processing a BPAY payment if a BPAY payment; biller, or another financial institution participating in BPAY, does not comply (ii) you did not authorise a BPAY payment that has been made from your with its BPAY obligations. account; or While it is expected that any delay in processing a BPAY payment will (iii) you think that you have been fraudulently induced to make a BPAY not continue for more than one business day, it may continue for a longer payment. period. Your liability for unauthorised transactions will be determined in accordance 34.7 Processing BPAY payments with clauses 34.9 to 34.12. (a) You must be careful to ensure that you tell us the correct amount 34.9 You must be careful to ensure that you tell us the correct amount you wish Liability for mistaken payments to pay. If you instruct us to make a BPAY payment and you later discover you wish to pay. If you instruct us to make a BPAY payment and you If you are responsible for a mistaken BPAY payment and we cannot recover that the amount you told us to pay was less than the amount you needed to later discover that the amount you told us to pay was less than the the amount from the person who received it within 20 business days of us pay, you can make another BPAY payment for the difference between the amount you needed to pay, you can make another BPAY payment for attempting to do so, you will be liable for that payment. the difference between the amount actually paid to the biller and the 34.10 amount actually paid to the biller and the amount you needed to pay. Indemnity We will not accept an order to stop a BPAY payment once you have amount you needed to pay. You indemnify us against any loss or damage we may suffer due to any instructed us to make that BPAY payment. (b) We will not accept an order to stop a BPAY payment once you have claim, demand or action of any kind brought against us arising directly You should check your statement of account carefully and promptly report instructed us to make that BPAY payment. or indirectly because you acted negligently or fraudulently under these to us as soon as you become aware of any BPAY payments that you think (c) You should check your statement of account carefully and promptly Conditions of Use. report to us as soon as you become aware of any BPAY payments that 34.11 are errors or that you did not authorise. Biller consent You should notify us immediately if you become aware that you have made you think are errors or that you did not authorise. If you notify us that a BPAY payment made from your account is a mistake (except for a mistake as to the amount you meant to pay – for (d) You should notify us immediately if you become aware that you have unauthorised, you must provide us with a written consent addressed to the made a mistake (except for a mistake as to the amount you meant to biller who received that payment allowing us to obtain information about 13 • SCU Visa Credit Terms & Conditions pay – forCard those errors see above) when instructing us to make a BPAY your account with that biller as is reasonably required to investigate the those errors see above) when instructing us to make a BPAY payment, or payment, or if you did not authorise a BPAY payment that has been payment. If you do not give us that consent, the biller may not be permitted if you did not authorise a BPAY payment that has been made from your made from your account. under law to disclose to us the information we require to investigate the account. 34.8 payment. Liability for unauthorised transactions 34.12 Consequential damage We will attempt to make sure your BPAY payments are processed promptly This clause does not apply to the extent that it is inconsistent with or by the participants in BPAY and you must tell us promptly if: contrary to any applicable law or code of practice to which we have (i) you become aware of any delays or mistakes in processing your subscribed. If those laws or that code would make this clause illegal, void, BPAY payment; unenforceable or impose an obligation or liability which is prohibited by (ii) you did not authorise a BPAY payment that has been made from your those laws or that code, this clause is to be read as if it were varied to the account; or extent necessary to comply with those laws or, if necessary, omitted. (iii) you think that you have been fraudulently induced to make a BPAY We are not liable for any consequential loss or damage you suffer as a payment. result of using BPAY, other than due to any loss or damage you suffer due Your liability for unauthorised transactions will be determined in accordance to our negligence or in relation to any breach of a condition or warranty with clauses 34.9 to 34.12. implied by law in contracts for the supply of goods and services and which 34.9 Liability for mistaken payments may not be excluded, restricted or modified at all or only to a limited extent. If you are responsible for a mistaken BPAY payment and we cannot recover 34.13 Reversals and Chargebacks the amount from the person who received it within 20 business days of us BPAY payments are irrevocable. BPAY payments for goods and or services attempting to do so, you will be liable for that payment. using your Visa credit card will also be governed by the operating rules 34.10 Indemnity applicable to BPAY as published by BPAY from time to time. If you use You indemnify us against any loss or damage we may suffer due to any your Visa credit card to make a BPAY payment, you do not have the right to claim, demand or action of any kind brought against us arising directly reverse the payment or chargeback the transaction, notwithstanding that the or indirectly because you acted negligently or fraudulently under these merchant failed to deliver the goods and or services to you. Conditions of Use.
34.11 Biller consent If you notify us that a BPAY payment made from your account is 35. REGULAR PAYMENT ARRANGEMENTS unauthorised, you must provide us with a written consent addressed to the 35.1 You should maintain a record of any regular payment arrangement that you biller who received that payment allowing us to obtain information about have entered into with a merchant. your account with that biller as is reasonably required to investigate the 35.2 To change or cancel any regular payment arrangement you should contact payment. If you do not give us that consent, the biller may not be permitted the merchant at least 15 days prior to the next scheduled payment. If under law to disclose to us the information we require to investigate the possible you should retain a copy of this change/cancellation request. payment. Should the merchant fail to act in accordance with your instructions to 34.12 Consequential damage change or cancel a regular payment arrangement, you may make a This clause does not apply to the extent that it is inconsistent with or complaint to us in accordance with clause 33. contrary to any applicable law or code of practice to which we have 35.3 Should your card details be changed (for example if your card was lost, stolen subscribed. If those laws or that code would make this clause illegal, void, or expired and has been replaced) then you must request the merchant to unenforceable or impose an obligation or liability which is prohibited by change the details of your existing regular payment arrangement to ensure those laws or that code, this clause is to be read as if it were varied to the payments under that arrangement continue. If you fail to do so your regular extent necessary to comply with those laws or, if necessary, omitted. payment arrangement may not be honoured, or the merchant may stop We are not liable for any consequential loss or damage you suffer as a providing the goods and/or services. result of using BPAY, other than due to any loss or damage you suffer due 35.4 Should your card be cancelled for any reason, or should you card expire, you to our negligence or in relation to any breach of a condition or warranty should immediately contact the merchant to change or cancel your regular implied by law in contracts for the supply of goods and services and which payment arrangement, as the merchant may stop providing the goods and/ may not be excluded, restricted or modified at all or only to a limited extent. or services. 34.13 Reversals and Chargebacks BPAY payments are irrevocable. BPAY payments for goods and or services using your Visa credit card will also be governed by the operating rules applicable to BPAY as published by BPAY from time to time. If you use your Visa credit card to make a BPAY payment, you do not have the right to 14 reverse the payment or chargeback the transaction, notwithstanding that the merchant failed to deliver the goods and or services to you.
to our negligence or in relation to any breach of a condition or warranty implied by law in contracts for the supply of goods and services and which may not be excluded, restricted or modified at all or only to a limited extent. 34.13 Reversals and Chargebacks BPAY payments are irrevocable. BPAY payments for goods and or services using your Visa credit card will also be governed by the operating rules applicable to BPAY as published by BPAY from time to time. If you use your Visa credit card to make a BPAY payment, you do not have the right to reverse the payment or chargeback the transaction, notwithstanding that the merchant failed to deliver the goods and or services to you. 35. REGULAR PAYMENT ARRANGEMENTS 35.1 You should maintain a record of any regular payment arrangement that you have entered into with a merchant. 35.2 To change or cancel any regular payment arrangement you should contact the merchant at least 15 days prior to the next scheduled payment. If possible you should retain a copy of this change/cancellation request. Should the merchant fail to act in accordance with your instructions to change or cancel a regular payment arrangement, you may make a complaint to us in accordance with clause 33. 35.3 Should your card details be changed (for example if your card was lost, stolen or expired and has been replaced) then you must request the merchant to change the details of your existing regular payment arrangement to ensure payments under that arrangement continue. If you fail to do so your regular payment arrangement may not be honoured, or the merchant may stop providing the goods and/or services. 35.4 Should your card be cancelled for any reason, or should you card expire, you should immediately contact the merchant to change or cancel your regular payment arrangement, as the merchant may stop providing the goods and/ or services.
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Call 13 61 91 scu.net.au
