You can't fix what you can't see

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You can’t fix what you can’t see.

Use Case

Learn how you can stay ready for unexpected repairs with augmented reality solutions from our technology partners that make it possible to conduct virtual consultations using “see-what-I-see” remote monitoring.

Challenge

Benefits

Many of the daily tasks on an industrial farm depend on highly specialized equipment. When that equipment breaks down and needs repairs, it can bring the entire farm’s operations to a standstill. Prolonged downtime can have long-term negative effects—both on crops and on finances— so it’s critical that you stay ready to address issues as quickly as possible.

With the help of “see-what-I-see” remote monitoring, these augmented reality solutions improve the collaboration process by putting the remote expert virtually in the same place as the field technician. Built-in collaboration tools make it easy to share critical design documents and diagrams, which can help the expert walk the field technician through each step of the repair process. And because the expert can see what’s happening as it’s happening, course corrections can be made in real time to make sure the repairs get done right the first time.

When the employees working in the field aren’t qualified to address the issue, it can mean turning to an expert technician to get the job done. But it’s not always timely—or cost-effective—to fly the technician in to make the necessary repairs on site. Keeping equipment failures from causing too much of a disruption to your bottom line takes a solution that not only allows field workers to communicate with the expert technician, but gives the technician a way to really see what the problem is.

Augmented reality solutions are a potentially cost-effective and timelier alternative to flying an expert to a job site to make physical repairs.

Learn more: Solution The augmented reality solutions from our technology partners deliver virtual digital information into a real-world work environment through a head-mounted device (HMD). When field technicians join a video conference call with a remote expert while wearing an HMD, the expert is able to see and hear the situation from the field technician’s point of view. The remote expert also has the ability to share screens with the field technicians, use “whiteboard” capabilities to share notes and zoom in and out to get a better look at the equipment.

To find out more about augmented reality solutions, and how they can help you maintain and repair equipment faster and more efficiently contact your Verizon Wireless business specialist.

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